Orange: End of contract

Examinus · 31-05-2006, 23:21

Hi,

My contract is due to end, possibly this month - well, it was a 12 month contract and I got it in May a year ago. However, it says my next bill is the 15th of June.

What are the procedures for ending a contract? Will I have to contact Orange and tell them I don't want it to continue? Can I change my phone to a Pay as you Go plan once my contract has ended?

Thanks

01-06-2006, 08:26

Hi Examinus

As part of your contract you are required to give Orange 30 days notice, however this may not apply if you wish to change over to PAYG.

I would just give them a call, they should be able to sort you out mate.

Daz

Examinus · 01-06-2006, 11:15

Thanks

Glen · 01-06-2006, 12:39

Quote:

Originally Posted by Examinus

My contract is due to end, possibly this month - well, it was a 12 month contract and I got it in May a year ago. However, it says my next bill is the 15th of June.

It's not a 12 month contract, it's an ongoing contract with a 12 month minimum term.

Quote:

What are the procedures for ending a contract? Will I have to contact Orange and tell them I don't want it to continue? Can I change my phone to a Pay as you Go plan once my contract has ended?

Just phone customer services and tell them that you want to terminate your contract in 30 days - (simple, apart from trying to convince them that you want to disconnect while they try to persuade you to upgrade).

If you want the number transfered onto PAYG, ask them and they will send you a new SIM.

Examinus · 01-06-2006, 13:34

Quote:

Originally Posted by Glen

It's not a 12 month contract, it's an ongoing contract with a 12 month minimum term.

Just phone customer services and tell them that you want to terminate your contract in 30 days - (simple, apart from trying to convince them that you want to disconnect while they try to persuade you to upgrade).

If you want the number transfered onto PAYG, ask them and they will send you a new SIM.

Ah I see. OK - what if I want to keep my current contract but upgrade my phone and plan later this year. Can I do that? If I can I will probably upgrade in August or September.

Thanks.

Fr3Ak · 01-06-2006, 13:50

then don't bother contacting c/s until you're ready to upgrade - the phone will keep on running as normal!!!

Examinus · 01-06-2006, 14:33

Quote:

Originally Posted by Fr3Ak

then don't bother contacting c/s until you're ready to upgrade - the phone will keep on running as normal!!!

But will I be able to change my plan and my phone at that point? I won't be tied into this same contract for another year?

PCGenius1 · 01-06-2006, 14:37

Yes, you should be able to. As Glen said its a ongoing contract with a 12 month mininum term, you will continue to be billed at your normal rate. When you want to upgrade and call c/s they will be able to tell that you have completed your mininum term and as such will be able to upgrade. Normally when you upgrade to another phone you normally lock yourself into another 12 month mininum term. I have been caught out by this before! Not sure if it is the same with Orange however because I am on 3.

Regards,

Peter

Examinus · 01-06-2006, 14:48

Thanks for all your help

Fr3Ak · 02-06-2006, 09:36

be careful about changing the plan - Orange are doing non-handset upgrades and stuff. I'm sure they'll try to get you to change to an animal tariff and tie you in for twelve months (18 mths if you take an upgrade)

*EDIT* although I think they'll let you go onto their Core Tariffs, but I have no idea what these are!!!!!!

Examinus · 02-06-2006, 11:47

I'll see what plans are available when the time comes. I won't upgrade if I don't get a new phone so I'll just wait and see

Thanks

31-05-2006, 23:21	#1
Examinus Forum Member Join Date: Apr 2004 Posts: 16,994	Orange: End of contract Hi, My contract is due to end, possibly this month - well, it was a 12 month contract and I got it in May a year ago. However, it says my next bill is the 15th of June. What are the procedures for ending a contract? Will I have to contact Orange and tell them I don't want it to continue? Can I change my phone to a Pay as you Go plan once my contract has ended? Thanks

01-06-2006, 08:26	#2
darreng Posts: n/a	Hi Examinus As part of your contract you are required to give Orange 30 days notice, however this may not apply if you wish to change over to PAYG. I would just give them a call, they should be able to sort you out mate. Daz

01-06-2006, 11:15	#3
Examinus Forum Member Join Date: Apr 2004 Posts: 16,994	Thanks

01-06-2006, 12:39	#4
Glen Forum Member Join Date: Jun 2001 Location: Inverness Posts: 11,726	Quote: Originally Posted by Examinus My contract is due to end, possibly this month - well, it was a 12 month contract and I got it in May a year ago. However, it says my next bill is the 15th of June. It's not a 12 month contract, it's an ongoing contract with a 12 month minimum term. Quote: What are the procedures for ending a contract? Will I have to contact Orange and tell them I don't want it to continue? Can I change my phone to a Pay as you Go plan once my contract has ended? Just phone customer services and tell them that you want to terminate your contract in 30 days - (simple, apart from trying to convince them that you want to disconnect while they try to persuade you to upgrade). If you want the number transfered onto PAYG, ask them and they will send you a new SIM.

01-06-2006, 13:34	#5
Examinus Forum Member Join Date: Apr 2004 Posts: 16,994	Quote: Originally Posted by Glen It's not a 12 month contract, it's an ongoing contract with a 12 month minimum term. Just phone customer services and tell them that you want to terminate your contract in 30 days - (simple, apart from trying to convince them that you want to disconnect while they try to persuade you to upgrade). If you want the number transfered onto PAYG, ask them and they will send you a new SIM. Ah I see. OK - what if I want to keep my current contract but upgrade my phone and plan later this year. Can I do that? If I can I will probably upgrade in August or September. Thanks.

01-06-2006, 13:50	#6
Fr3Ak Forum Member Join Date: Oct 2003 Location: North of England Posts: 113	then don't bother contacting c/s until you're ready to upgrade - the phone will keep on running as normal!!!

01-06-2006, 14:33	#7
Examinus Forum Member Join Date: Apr 2004 Posts: 16,994	Quote: Originally Posted by Fr3Ak then don't bother contacting c/s until you're ready to upgrade - the phone will keep on running as normal!!! But will I be able to change my plan and my phone at that point? I won't be tied into this same contract for another year?

01-06-2006, 14:37	#8
PCGenius1 Forum Member Join Date: May 2001 Location: Bedford / Sheffield Posts: 12	Yes, you should be able to. As Glen said its a ongoing contract with a 12 month mininum term, you will continue to be billed at your normal rate. When you want to upgrade and call c/s they will be able to tell that you have completed your mininum term and as such will be able to upgrade. Normally when you upgrade to another phone you normally lock yourself into another 12 month mininum term. I have been caught out by this before! Not sure if it is the same with Orange however because I am on 3. Regards, Peter

01-06-2006, 14:48	#9
Examinus Forum Member Join Date: Apr 2004 Posts: 16,994	Thanks for all your help

02-06-2006, 09:36	#10
Fr3Ak Forum Member Join Date: Oct 2003 Location: North of England Posts: 113	be careful about changing the plan - Orange are doing non-handset upgrades and stuff. I'm sure they'll try to get you to change to an animal tariff and tie you in for twelve months (18 mths if you take an upgrade) EDIT although I think they'll let you go onto their Core Tariffs, but I have no idea what these are!!!!!!

02-06-2006, 11:47	#11
Examinus Forum Member Join Date: Apr 2004 Posts: 16,994	I'll see what plans are available when the time comes. I won't upgrade if I don't get a new phone so I'll just wait and see Thanks

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Orange: End of contract