So I cancelled my contract in Jan and went with O2.
Basically because their customer services were rubbish, could never get a signal, etc etc.
I felt the decision was justified when I had to ring up 7 times to get the code to transfer my phone over to o2, because every time I rang "their systems were down" In the end I demanded to speak to a manager then all of a sudden they could do it manually - ooh what a surprise.
So since then had numerous marketing calls off them as they somehow still think i'm on their network. Which is annoying
Then in May got an outstanding bill for £20ish quid. No word on what it was about so I emailed them and said whats this for - no reply.
THen shortly after a "if you don't pay this within 7 days we will contact a debt collecting agency and you will be credit blacklisted letter". So I emailed again no reply didn't want to phone up cos its national call rate now I don't have a three mobile but then rang to sort it out.
Rang this morning spoke to someone who promised to get someone to call me back because "their systems were down"
Noone called back so rang up this afternoon got transferred to three different people. THen got told they wouldn't send me out a letter to say it was full and final payment - not too much to ask you'd think when they suddenly hit you with bills after months with no explanation. Completely lost my rag she said she'd call me back. She did actually call back and said she asked but they can't send you confirmation. I demanded to speak to a supervisor went mad at him and all of a sudden they can give you confirmation by email. So just had an email that my balance is zero and account closed and hope thats the end of it.
I'm so mad though how incompetent can you get if you are going to send someone payment letters you could at least detail what the payments are for. I'm still not sure what the £20 was but tis worth it to get them off my backs

Hopefully thats the end of my association with three I'm never going back. Terrible.
Basically because their customer services were rubbish, could never get a signal, etc etc.
I felt the decision was justified when I had to ring up 7 times to get the code to transfer my phone over to o2, because every time I rang "their systems were down" In the end I demanded to speak to a manager then all of a sudden they could do it manually - ooh what a surprise.
So since then had numerous marketing calls off them as they somehow still think i'm on their network. Which is annoying
Then in May got an outstanding bill for £20ish quid. No word on what it was about so I emailed them and said whats this for - no reply.
THen shortly after a "if you don't pay this within 7 days we will contact a debt collecting agency and you will be credit blacklisted letter". So I emailed again no reply didn't want to phone up cos its national call rate now I don't have a three mobile but then rang to sort it out.
Rang this morning spoke to someone who promised to get someone to call me back because "their systems were down"
Noone called back so rang up this afternoon got transferred to three different people. THen got told they wouldn't send me out a letter to say it was full and final payment - not too much to ask you'd think when they suddenly hit you with bills after months with no explanation. Completely lost my rag she said she'd call me back. She did actually call back and said she asked but they can't send you confirmation. I demanded to speak to a supervisor went mad at him and all of a sudden they can give you confirmation by email. So just had an email that my balance is zero and account closed and hope thats the end of it.
I'm so mad though how incompetent can you get if you are going to send someone payment letters you could at least detail what the payments are for. I'm still not sure what the £20 was but tis worth it to get them off my backs

Hopefully thats the end of my association with three I'm never going back. Terrible.
I stand corrected, as I thought you were referring to Three. Because if you were, you should have gone to Specsavers! lol