O2 E-Top Up Help

Jamfocus · 07-06-2006, 19:39

Posted a similar thread in General Discussions, but felt I'll get a better response to this question her.

I'm on O2 and I have topped 10 pound onto my phone and usually it appears straight away in my balance. But this time its just saying 0.00 pounds.

Its defiantly gone through as the payment from the shop was successful etc.

Has anyone experienced anything similar? Can it usually take quite a while for credit to appear?

Many Thanks

broonale · 07-06-2006, 19:57

It's usually immediate but in some cases can take up to 24 hours for it to appear. Make sure your phone has a decent signal and is switched on. You may actually have missed the signal sent to your phone. They should send it again. Keep the receipt and if it's not there within 24 hours then contact o2.

I used to have a few problems a while ago with them.

Jamfocus · 07-06-2006, 19:59

Quote:

Originally Posted by broonale

It's usually immediate but in some cases can take up to 24 hours for it to appear. Make sure your phone has a decent signal and is switched on. You may actually have missed the signal sent to your phone. They should send it again. Keep the receipt and if it's not there within 24 hours then contact o2.

I used to have a few problems a while ago with them.

Thanks for the reply.

Will make sure I keep the phone on. I have a good signal so all that is ok.

I have the receipt so will probably try contact them tomorrow if it hasn't come through.

Jamfocus · 09-06-2006, 23:43

Ok the credit didn't come through.

I'm wondering if I have managed to get my E-Top up card mixed up with my old one? If I use a different one I'm guessing it will not come through.

07-06-2006, 19:39	#1
Jamfocus Forum Member Join Date: Jul 2004 Posts: 6,969	O2 E-Top Up Help Posted a similar thread in General Discussions, but felt I'll get a better response to this question her. I'm on O2 and I have topped 10 pound onto my phone and usually it appears straight away in my balance. But this time its just saying 0.00 pounds. Its defiantly gone through as the payment from the shop was successful etc. Has anyone experienced anything similar? Can it usually take quite a while for credit to appear? Many Thanks

07-06-2006, 19:57	#2
broonale Forum Member Join Date: Feb 2004 Location: 54.98N 1.6W Posts: 4,953	It's usually immediate but in some cases can take up to 24 hours for it to appear. Make sure your phone has a decent signal and is switched on. You may actually have missed the signal sent to your phone. They should send it again. Keep the receipt and if it's not there within 24 hours then contact o2. I used to have a few problems a while ago with them.

07-06-2006, 19:59	#3
Jamfocus Forum Member Join Date: Jul 2004 Posts: 6,969	Quote: Originally Posted by broonale It's usually immediate but in some cases can take up to 24 hours for it to appear. Make sure your phone has a decent signal and is switched on. You may actually have missed the signal sent to your phone. They should send it again. Keep the receipt and if it's not there within 24 hours then contact o2. I used to have a few problems a while ago with them. Thanks for the reply. Will make sure I keep the phone on. I have a good signal so all that is ok. I have the receipt so will probably try contact them tomorrow if it hasn't come through.

09-06-2006, 23:43	#4
Jamfocus Forum Member Join Date: Jul 2004 Posts: 6,969	Ok the credit didn't come through. I'm wondering if I have managed to get my E-Top up card mixed up with my old one? If I use a different one I'm guessing it will not come through.

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O2 E-Top Up Help