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Customer Service Ratings Mobiles |
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#1 |
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Forum Member
Join Date: Feb 2006
Posts: 159
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Customer Service Ratings Mobiles
What do you think of your Networks Customer Service..good or bad.......I have been with three networks within the last 2 years and my ratings out of ten are
ORANGE 0/10 (TERRIBLE......) VODAFONE 6/10 O2 9/10 |
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#2 |
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Forum Member
Join Date: Oct 2005
Location: UK
Posts: 566
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Here are the JD Power Results - June 2006
http://www.jdpower.com/corporate/new...s/2006078a.gif http://www.jdpower.com/corporate/new...s/2006078c.gif |
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#3 |
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Forum Member
Join Date: Jul 2003
Location: UK
Posts: 2,794
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I wouldn't rate o2 as top, in my opinion Vodafone & T-Mobile have always been the best.
Orange has started to slip, although I don't have much experience of it to be honest. o2 has always been pants for me... I've heard nothing but bad stories. No experience of Virgin Mobile. |
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#4 |
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Forum Member
Join Date: Nov 2004
Posts: 5,979
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Why isn't 3 in that list?
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#5 |
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Forum Member
Join Date: Aug 2002
Location: London
Posts: 670
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How many of the mobile operators customer services are still based in the UK? 3 Mobile is based in India but what about the others?
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#6 |
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Forum Member
Join Date: Jun 2004
Posts: 1,544
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Quote:
Originally Posted by craigr98
How many of the mobile operators customer services are still based in the UK? 3 Mobile is based in India but what about the others?
Virgin Mobile are still based in the UK, as are Orange although again I do believe they have outsources to India. correct me if I'm wrong! |
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#7 |
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Forum Member
Join Date: Mar 2000
Location: South Notts (Waltham TV TX)
Posts: 20,200
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On my experience
Orange (business) minus50/10 Orange (personal) minus10/10 T-Mobile 9/10 |
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#8 |
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Forum Member
Join Date: Sep 2005
Location: Norfolkland
Posts: 1,787
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Quote:
Originally Posted by dangermouse1986
I know for sure that T-Mobile are but they have outsourced to the Phillipines for credit card payments recently.
Virgin Mobile are still based in the UK, as are Orange although again I do believe they have outsources to India. correct me if I'm wrong! I will add that Orange are definitely offshoring like crazy to the call centre from hell while O2, well, if you ring them you'll get through to the UK... but if you email them your answer seems to come from India.Anyway, Quote:
Originally Posted by tony077844
What do you think of your Networks Customer Service..good or bad.......I have been with three networks within the last 2 years and my ratings out of ten are
ORANGE 0/10 (TERRIBLE......) VODAFONE 6/10 O2 9/10 T-Mobile; 10/10! 3; (via email) 10/10! ... (via telephone) 6/10 Orange; (UK call centres) 7/10 ... (Indian call centre) 0/10 O2; (via telephone) 3/10 ... (via email) -10/10 |
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#9 |
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Forum Member
Join Date: Aug 2005
Location: Plymouth
Posts: 255
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Quote:
Originally Posted by simax
Well, I would say 10/10 for Orange, but, well... can't really, can I?
![]() Same here Orange PAYG Helpdesk all the way |
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#10 |
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Forum Member
Join Date: Jan 2003
Location: Portsmouth
Posts: 701
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O2 are very good these days. They used to be pretty bad, but over the past year or so they have improved loads, now I can't fault them.
Never had a problem with Vodafone, T-Mobile or Virgin, again they have all been really good. I would have said the same about Orange until recently, but they have been pretty poor on more than one occasion recently. |
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#11 |
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Forum Member
Join Date: Jun 2004
Posts: 8,812
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I have to say, whenever i've had to ring Vodafone, they've always been fantastic, although, could that change? I'm supposed to be having someone ringing me at 4.30 today
.... we'll see.
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#12 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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T-Mobile seem to take longer to answer these days i notice and their staff on a sunday aren't very good. But overall they seem ok but used to be better
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#13 |
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Forum Member
Join Date: Jun 2004
Posts: 1,544
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Quote:
Originally Posted by StevenGray16
T-Mobile seem to take longer to answer these days i notice and their staff on a sunday aren't very good. But overall they seem ok but used to be better
![]() Yes there are long call delays recently! |
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while O2, well, if you ring them you'll get through to the UK... but if you email them your answer seems to come from India.