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Old 07-06-2006, 22:43
tony077844
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What do you think of your Networks Customer Service..good or bad.......I have been with three networks within the last 2 years and my ratings out of ten are

ORANGE 0/10 (TERRIBLE......)
VODAFONE 6/10
O2 9/10
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Old 08-06-2006, 18:56
Garyo2
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Here are the JD Power Results - June 2006


http://www.jdpower.com/corporate/new...s/2006078a.gif

http://www.jdpower.com/corporate/new...s/2006078c.gif
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Old 09-06-2006, 11:16
lee18xx
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I wouldn't rate o2 as top, in my opinion Vodafone & T-Mobile have always been the best.

Orange has started to slip, although I don't have much experience of it to be honest.

o2 has always been pants for me... I've heard nothing but bad stories.

No experience of Virgin Mobile.
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Old 09-06-2006, 11:28
topcat2
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Why isn't 3 in that list?
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Old 09-06-2006, 11:29
craigr98
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How many of the mobile operators customer services are still based in the UK? 3 Mobile is based in India but what about the others?
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Old 12-06-2006, 10:19
dangermouse1986
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Originally Posted by craigr98
How many of the mobile operators customer services are still based in the UK? 3 Mobile is based in India but what about the others?
I know for sure that T-Mobile are but they have outsourced to the Phillipines for credit card payments recently.

Virgin Mobile are still based in the UK, as are Orange although again I do believe they have outsources to India. correct me if I'm wrong!
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Old 14-06-2006, 19:06
kev
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On my experience

Orange (business) minus50/10
Orange (personal) minus10/10
T-Mobile 9/10
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Old 16-06-2006, 16:40
lost boy
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Originally Posted by dangermouse1986
I know for sure that T-Mobile are but they have outsourced to the Phillipines for credit card payments recently.

Virgin Mobile are still based in the UK, as are Orange although again I do believe they have outsources to India. correct me if I'm wrong!
You're quite correct as far as I'm aware

I will add that Orange are definitely offshoring like crazy to the call centre from hell while O2, well, if you ring them you'll get through to the UK... but if you email them your answer seems to come from India.

Anyway,

Originally Posted by tony077844
What do you think of your Networks Customer Service..good or bad.......I have been with three networks within the last 2 years and my ratings out of ten are

ORANGE 0/10 (TERRIBLE......)
VODAFONE 6/10
O2 9/10
my ratings for customer service I've received over the last 12 months or so:

T-Mobile; 10/10!

3; (via email) 10/10! ... (via telephone) 6/10

Orange; (UK call centres) 7/10 ... (Indian call centre) 0/10

O2; (via telephone) 3/10 ... (via email) -10/10
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Old 18-06-2006, 00:13
BAC_Plymouth
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Originally Posted by simax
Well, I would say 10/10 for Orange, but, well... can't really, can I?

Same here Orange PAYG Helpdesk all the way
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Old 18-06-2006, 00:57
mattworld
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O2 are very good these days. They used to be pretty bad, but over the past year or so they have improved loads, now I can't fault them.


Never had a problem with Vodafone, T-Mobile or Virgin, again they have all been really good.

I would have said the same about Orange until recently, but they have been pretty poor on more than one occasion recently.
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Old 18-06-2006, 13:17
iDan
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I have to say, whenever i've had to ring Vodafone, they've always been fantastic, although, could that change? I'm supposed to be having someone ringing me at 4.30 today .... we'll see.
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Old 18-06-2006, 19:36
Steven L Hunter
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T-Mobile seem to take longer to answer these days i notice and their staff on a sunday aren't very good. But overall they seem ok but used to be better
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Old 19-06-2006, 12:13
dangermouse1986
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Originally Posted by StevenGray16
T-Mobile seem to take longer to answer these days i notice and their staff on a sunday aren't very good. But overall they seem ok but used to be better

Yes there are long call delays recently!
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