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Flext Allowance
bradisace
10-06-2006
Hi I bought a contract phone the other day and actually received the phone yesterday when it was activated. The contract is on Tmobile Flext 35. However when I ring 150 to find out my allowance it says something stupid like your Flext allowance has £10 something and 5 picture messages - for a start I am supposed to have £180 allowance and have only sent about 15 messages and secondly I didnt think that Flext meant you had to send a certain amount of messages e.g. 5 MMS? If anyone can help that would be great.

Thanks
marleys
10-06-2006
Sounds like something is wrong. Your right about the flext allowance being a monetary figure only! Give them a ring and ask.
lee18xx
10-06-2006
No, nothing is wrong.

You have joined T-Mobile close to the end of their monthly billing cycle, meaning you will receive a PRO ROTA allowance, something stupid like two days worth then you're month will start again.

Everybody on T-Mobile gets 5 FREE inclusive MMS when they sign up - it is not part of your Flext allownace and is completely complimentary.

Lee
UMRO
10-06-2006
Flext 35 is a great deal if you sign up just now you can get £200 instead of £180 allowance and a free bluetooth headset. I signed up before this offer and I'm getting my Flext 35 (£180 allowance) for just £27.25 a month bargin
Steven L Hunter
11-06-2006
I signed up for the sim only 30 day contract thing and it came up that i was owe them £250 it turned out that they had added some international thing on to the account and it was a deposit but they removed it for me and unbarred my phone, just wondering if it charges me to call 150 to check my remaining allowances??
dangermouse1986
11-06-2006
Yes thats right what you have bene given is a pro-ratated allowance until your next bill cycle!
crowfield99
12-06-2006
Originally Posted by StevenGray16:
“I signed up for the sim only 30 day contract thing and it came up that i was owe them £250 it turned out that they had added some international thing on to the account and it was a deposit but they removed it for me and unbarred my phone, just wondering if it charges me to call 150 to check my remaining allowances??”

To what it says on the T-Mobile Website:
http://www.t-mobile.co.uk/Dispatcher...al_sim_only_pm

Calls to 150 are Charged at 50p/Min (Max of £5 per Call) So you need to Sign-Up to "My T-Mobile"
Steven L Hunter
12-06-2006
I just phoned them up anyway to cancel this and change it to a PAYG sim coz i have ordered a Flext 35 contract and the woman says that you wont get charged unless you sign up for My T-Mobile service.
kev
14-06-2006
Originally Posted by crowfield99:
“To what it says on the T-Mobile Website:
http://www.t-mobile.co.uk/Dispatcher...al_sim_only_pm

Calls to 150 are Charged at 50p/Min (Max of £5 per Call) So you need to Sign-Up to "My T-Mobile"”

ISTR that is only once you connect to a person, and not when using the automated services - can anyone confirm that?
Steven L Hunter
14-06-2006
Originally Posted by kev:
“ISTR that is only once you connect to a person, and not when using the automated services - can anyone confirm that?”

According to T-Mobile its only if your set up to self serve
gazmilne
14-06-2006
Originally Posted by crowfield99:
“To what it says on the T-Mobile Website:
http://www.t-mobile.co.uk/Dispatcher...al_sim_only_pm

Calls to 150 are Charged at 50p/Min (Max of £5 per Call) So you need to Sign-Up to "My T-Mobile"”


Quote:
“t-mobile.co.uk

call us on 150 from your mobile or 0845 412 5000 from a landline (charged at local rates).”

Not quite 50p a minute!
Riad
30-06-2006
Does anyone know if calls to 0845/0870 (at 10p/min) and 150 (50p/min) are taken out of the Flext £180 credit bundle or are they charged seperately on the bill ?

Also once your £180 credit runs out... does it keep billing you for the calls made or does it stop working (as in the case with PAYG and the old MixIt) ??

Thanks!!
-Riad
Nellie1000
30-06-2006
If and when your credit runs out it will add any calls to your bill the phone doesn't stop working.
Steven L Hunter
30-06-2006
Calls to 150 are only 50p/min if your set up for self serve.
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