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will a shop swap a phone if bought 3 weeks ago? |
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#1 |
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Forum Member
Join Date: Dec 2004
Location: LS11 OES
Posts: 5,209
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will a shop swap a phone if bought 3 weeks ago?
hi i bought a new phone and all was well till last week and since then it wont accept incoming calls, im going to take it in tomorrow and was wondering will they swap it as ive had it 3 weeks.
thanks |
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#2 |
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Forum Member
Join Date: Jun 2005
Location: Newcastle Upon Tyne
Posts: 1,195
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What type of phone (mobile or landline) and where did you purchase it from?
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#3 |
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Forum Member
Join Date: Dec 2004
Location: LS11 OES
Posts: 5,209
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i bought lg kg800 from the carphone warehouse
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#4 |
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Forum Member
Join Date: Jun 2004
Posts: 8,812
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Under 28 days you're entitled to an exchange.
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#5 |
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Forum Member
Join Date: Jun 2005
Location: Newcastle Upon Tyne
Posts: 1,195
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They should swap it like for like within 28 days. If it was within 14 days you could have changed it for a different model.
I used to work for Carphone Warehouse ('til 2 months ago) so things may have changed. They are now trying to lessen the time that they will exchange any faulty item they sold you. They were testing in one area only exchanging within 7 days. Hope you get your exchange. |
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#6 |
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Forum Member
Join Date: Dec 2004
Location: LS11 OES
Posts: 5,209
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thanks guys, ill see how it goes tomorrow!
if not ill pay for it fixed |
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#7 |
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Forum Member
Join Date: Jun 2004
Posts: 8,812
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you shouldn't have a problem
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#8 |
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Forum Member
Join Date: Jun 2004
Posts: 8,812
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Quote:
Originally Posted by Crichton Kicks
thanks guys, ill see how it goes tomorrow!
if not ill pay for it fixed |
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#9 |
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Forum Member
Join Date: Jun 2005
Location: Newcastle Upon Tyne
Posts: 1,195
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The only way you will need to pay is if you have got water into it or there is any sign of accidental damage.
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