hi i bought a new phone and all was well till last week and since then it wont accept incoming calls, im going to take it in tomorrow and was wondering will they swap it as ive had it 3 weeks.
They should swap it like for like within 28 days. If it was within 14 days you could have changed it for a different model.
I used to work for Carphone Warehouse ('til 2 months ago) so things may have changed. They are now trying to lessen the time that they will exchange any faulty item they sold you. They were testing in one area only exchanging within 7 days.