[Mr. Brightside]

hi i bought a new phone and all was well till last week and since then it wont accept incoming calls, im going to take it in tomorrow and was wondering will they swap it as ive had it 3 weeks.

thanks

[bona-v]

What type of phone (mobile or landline) and where did you purchase it from?

[Mr. Brightside]

i bought lg kg800 from the carphone warehouse

[iDan]

Under 28 days you're entitled to an exchange.

[bona-v]

They should swap it like for like within 28 days. If it was within 14 days you could have changed it for a different model.

I used to work for Carphone Warehouse ('til 2 months ago) so things may have changed. They are now trying to lessen the time that they will exchange any faulty item they sold you. They were testing in one area only exchanging within 7 days.

Hope you get your exchange.

[Mr. Brightside]

thanks guys, ill see how it goes tomorrow!

if not ill pay for it fixed

[iDan]

you shouldn't have a problem

[iDan]

Quote:

Originally Posted by Crichton Kicks

thanks guys, ill see how it goes tomorrow!

if not ill pay for it fixed

It's under guarantee, you won't need to pay, in any case.

[bona-v]

The only way you will need to pay is if you have got water into it or there is any sign of accidental damage.