Toshiba Portable TV Fault

asdigi · 18-06-2006, 14:52

my toshiba 14N21B2 portable tv has pretty much died

when its switched on you get a black screen with white lines on the screen. the screen including menus gradually get darker and darker until it gets so dark it looks like its off. when using the scart socket you get a picture that moves all over the screen and it also gradually gets darker until the screen looks black

iv'e tried disconnecting everything and re-trying but it still wont work. anyone got any ideas or how much a repair would be if its a simple problem? i don't really want to have to buy a new tv, its only 2 years or so old

fat controller · 19-06-2006, 09:43

Sounds like a possible IF strip fault, which should be repairable in the right hands. Trouble is of course that portables are so cheap nowadays that they are almost disposable.

asdigi · 20-06-2006, 16:26

Quote:

Originally Posted by fat controller

Sounds like a possible IF strip fault, which should be repairable in the right hands. Trouble is of course that portables are so cheap nowadays that they are almost disposable.

Thanks, I just brought a new one in the end.

I've emailed Toshiba though as i'm not very happy that it only lasted 2 years and wasn't used very much... I doubt they will do anything but its worth a try.

asdigi · 25-06-2006, 19:45

anyone else got any ideas?

Lurch · 25-06-2006, 21:39

I would say a decent branded TV such as Toshiba should last more than 2 years, regardless of warraranty periods. Persevere with Toshiba, and also your supplier, as this set was clearly not of {insert phrase I'm thinking of, bit like merchantable\serviceable quality or something}.

asdigi · 27-06-2006, 12:00

I rang Toshiba CS today and they are sending me a new replacement TV on friday

a courier will give me a new one and I then give him/her the old one

John Currie · 27-06-2006, 12:50

Quote:

Originally Posted by asdigi

I rang Toshiba CS today and they are sending me a new replacement TV on friday

a courier will give me a new one and I then give him/her the old one

That's why I recommend Toshiba when people ask what make of TV to buy.
Great service....bet you're glad you contacted them?

asdigi · 27-06-2006, 15:08

Quote:

Originally Posted by John Currie

That's why I recommend Toshiba when people ask what make of TV to buy.
Great service....bet you're glad you contacted them?

I'm very glad i contacted them, I can't believe how good their service is, it only took me a couple of minutes to get through to someone and she was very understanding and easy to talk too, no problems at all

I've got 2 other Toshiba TV's in the house, a 28" flat widescreen (CRT) and another portable so i'm glad i did buy them from Toshiba

asdigi · 07-07-2006, 15:16

the replacement arrived today and its all working fine

excellent service from toshiba, they even rang me last night to let me know it was on its way and gave me a tracking number so i could track the delivery online

meltcity · 08-07-2006, 11:32

They replaced your TV outside of warranty?

All you did was phone the customer helpline? Did they even ask for proof of purchase?

My Tosh CRT is 15 months old and just out of warranty. If it breaks down in the next year I'll know what to do!

asdigi · 08-07-2006, 13:34

Quote:

Originally Posted by meltcity

They replaced your TV outside of warranty?

All you did was phone the customer helpline? Did they even ask for proof of purchase?

My Tosh CRT is 15 months old and just out of warranty. If it breaks down in the next year I'll know what to do!

yeah, would of been 3 years old this november

yep, just the customer services number, they did ask when i brought it and i said i haven't got the receipt but i know it was november 2003 and they said thats fine

excellent service from toshiba

Carl Stock · 10-07-2006, 11:52

Excellent!

I’ll bear this in mind when looking at future products from Toshiba because I have not purchased a Toshiba product in recent times.

18-06-2006, 14:52	#1
asdigi Forum Member Join Date: May 2003 Posts: 2,914	Toshiba Portable TV Fault my toshiba 14N21B2 portable tv has pretty much died when its switched on you get a black screen with white lines on the screen. the screen including menus gradually get darker and darker until it gets so dark it looks like its off. when using the scart socket you get a picture that moves all over the screen and it also gradually gets darker until the screen looks black iv'e tried disconnecting everything and re-trying but it still wont work. anyone got any ideas or how much a repair would be if its a simple problem? i don't really want to have to buy a new tv, its only 2 years or so old

19-06-2006, 09:43	#2
fat controller Forum Member Join Date: Oct 2005 Location: Slightly round the bend Posts: 12,685	Sounds like a possible IF strip fault, which should be repairable in the right hands. Trouble is of course that portables are so cheap nowadays that they are almost disposable.

20-06-2006, 16:26	#3
asdigi Forum Member Join Date: May 2003 Posts: 2,914	Quote: Originally Posted by fat controller Sounds like a possible IF strip fault, which should be repairable in the right hands. Trouble is of course that portables are so cheap nowadays that they are almost disposable. Thanks, I just brought a new one in the end. I've emailed Toshiba though as i'm not very happy that it only lasted 2 years and wasn't used very much... I doubt they will do anything but its worth a try.

25-06-2006, 19:45	#4
asdigi Forum Member Join Date: May 2003 Posts: 2,914	anyone else got any ideas?

25-06-2006, 21:39	#5
Lurch Forum Member Join Date: Apr 2006 Location: Sheffield Posts: 2,408	I would say a decent branded TV such as Toshiba should last more than 2 years, regardless of warraranty periods. Persevere with Toshiba, and also your supplier, as this set was clearly not of {insert phrase I'm thinking of, bit like merchantable\serviceable quality or something}.

27-06-2006, 12:00	#6
asdigi Forum Member Join Date: May 2003 Posts: 2,914	I rang Toshiba CS today and they are sending me a new replacement TV on friday a courier will give me a new one and I then give him/her the old one

27-06-2006, 12:50	#7
John Currie Forum Member Join Date: Dec 2002 Location: South Lanarkshire. Scotland Posts: 2,005	Quote: Originally Posted by asdigi I rang Toshiba CS today and they are sending me a new replacement TV on friday a courier will give me a new one and I then give him/her the old one That's why I recommend Toshiba when people ask what make of TV to buy. Great service....bet you're glad you contacted them?

27-06-2006, 15:08	#8
asdigi Forum Member Join Date: May 2003 Posts: 2,914	Quote: Originally Posted by John Currie That's why I recommend Toshiba when people ask what make of TV to buy. Great service....bet you're glad you contacted them? I'm very glad i contacted them, I can't believe how good their service is, it only took me a couple of minutes to get through to someone and she was very understanding and easy to talk too, no problems at all I've got 2 other Toshiba TV's in the house, a 28" flat widescreen (CRT) and another portable so i'm glad i did buy them from Toshiba

07-07-2006, 15:16	#9
asdigi Forum Member Join Date: May 2003 Posts: 2,914	the replacement arrived today and its all working fine excellent service from toshiba, they even rang me last night to let me know it was on its way and gave me a tracking number so i could track the delivery online

08-07-2006, 11:32	#10
meltcity Forum Member Join Date: Nov 2003 Posts: 1,770	They replaced your TV outside of warranty? All you did was phone the customer helpline? Did they even ask for proof of purchase? My Tosh CRT is 15 months old and just out of warranty. If it breaks down in the next year I'll know what to do!

08-07-2006, 13:34	#11
asdigi Forum Member Join Date: May 2003 Posts: 2,914	Quote: Originally Posted by meltcity They replaced your TV outside of warranty? All you did was phone the customer helpline? Did they even ask for proof of purchase? My Tosh CRT is 15 months old and just out of warranty. If it breaks down in the next year I'll know what to do! yeah, would of been 3 years old this november yep, just the customer services number, they did ask when i brought it and i said i haven't got the receipt but i know it was november 2003 and they said thats fine excellent service from toshiba

10-07-2006, 11:52	#12
Carl Stock Forum Member Join Date: Oct 2002 Location: Hertfordshire Posts: 274	Excellent! I’ll bear this in mind when looking at future products from Toshiba because I have not purchased a Toshiba product in recent times.

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Toshiba Portable TV Fault