Originally Posted by PerryM:
“I promise you this is the exact conversation I had this morning with Total Digital. I had ordered a '440 on the Internet site and it was a couple of days overdue so I rang them for an explanation. Now I've been here before with other shops so I had a magazine, a fresh cuppa, and plenty of time for a long wait on hold!
I ring the number - expecting a long fangled series of menus - it is picked up on the very first ring by a very brusque sounding Asian man who asks what I want
Me - "Err, order number xxxx . . ."
Him - (after about 2-3 seconds max) "Mr Perry Mitchell?"
Me - "Yes . . "(just about to ask what has happened with my order)
Him - "You'll get it Monday"
Me - "You're sure?"
Him - "Yes"
Me - "Thanks"
Him - he's gone already!
Now this is my sort of deal - no effing about with irrelevant menus, no hanging about for a real person, no false 'have a nice day' bullcrap, and hopefully no more excuses needed! I'm impressed!
Of course it would have been better if they didn't 'lie' on the web site about having it in stock, but then they all do that and most of them are 'virtual' warehouses so they are in the hands of their actual suppliers.
Of course after all this big upping, they'll probably lose it in transit!”
So did it arrive today????
Also, has anyone seen this cheaper in a high street store?
Saw it in Comet for £389.00 !!!!!!
When a member of there bright staff said "can I help?"
I said "I would like this Pioneer HX440, but I've seen it cheaper"
His reply............"Oh"
and that's was the end of his sales pitch.......classic!