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Internet keeps disconnecting every few hours


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Old 24-06-2006, 00:47
phil35
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its a motorola SB5101E cable modem (according to the label on the front). Its been like this since we got it a few months back, but i assumed that it was because of my PC's awful specs. Basically, At random intervals (guaranteed once a day a least) the flashing orange light on the modem will stop flashing and the internet will no longer work (as if it was disabled, which it isnt as it is still enabled). The only way to fix this is to unplug the modem, unplug the USB cable connecting it to the PC, and plug it all back in again. However, i think it does it even when the computer is off, as sometimes when I turn the PC on, the orange light doesnt flash to begin with like it should, and the modem needs to be unplugged and plugged in again, which fixes it for the next few hours before it does it again.

Is it likely that it is my rubbish computer, or could it be a faulty modem?

thanks.
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Old 24-06-2006, 06:06
sHoKz
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Never happened to me (then again nothing beats the good old Motorola SB4100), but I get the feeling that it has to be the modem or one of the wires that plugs into it, possibly even be a network fault that's gone unnoticed on their end. I'd get in touch with BY because it looks like the only way it's going to get sorted. See if you can get them to give you a different model, or wires, they may of given you some faulty stuff without knowing. Goodluck fella.
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Old 24-06-2006, 11:40
RobAnt
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Check the connections at the box on the wall and the modem end of the cable in your house, make sure they aren't loose.

If they seem quite secure contact BY - I don't think it's your PC from what you've said.
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Old 24-06-2006, 23:46
The Installer
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I've seen this before and its not the modem. I think you'll find its the pc. Connect the modem via Ethernet instead of USB this should help but may not totally cure it.

The orange light will not flash it will be off when your pc is turned off and your connected via USB this is normal and when you do boot your pc up it will be a few seconds before it starts flashing. It all depends when your pc turns on your USB ports.

Best thing for you to do is see if you can borrow a laptop and hook that up and see if you get the problems.

HTH
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Old 25-06-2006, 13:33
peacekeeper
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my brother had the same problem and since i switched his connection from USB to ethernet its not cut off
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Old 25-06-2006, 14:05
phil35
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you see, this is the problem. my computer is so old (6 years, and when we got it it wasnt top of the range then) it doesnt have an ethernet slot for it to be connected to. It connects to the computer via its only USB slot as well, so i dont have any more slots to try it in.

About the light not turning on when i boot up, your right, the light is off when the PC is off, and to begin with, it doesnt flash at all. However, when XP is loading, it should start flashing at a certain point (which i cant describe, i just know from experience). Occasionally, it will just stay on, and not begin to flash, and therefore the internet wont work till its been unplugged. So its like its disconnected itself (like it does every few hours or so), but even when the computer was switched off.


Oh, and i know what your all thinking: 'Buy a new computer'. Well, at the minute that doesnt come into it, so im having to stick with this one for the time being.
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Old 25-06-2006, 14:45
RobAnt
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No, we're actually thinking - buy an Ethernet card - PCI Ethernet cards cost about a fiver.

All you need is a spare PCI slot on the motherboard.

Check my profile, I have a few private odds and ends for sale, there might be something that suits.
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Old 26-06-2006, 11:07
dr-bored
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I had a similar problem and phoned technical support who got me to change the frequency the modem was using and this cured the problem. Have you tried blueyonder tech support?
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Old 26-06-2006, 21:04
phil35
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not yet, but i hope to do some time in the near future.
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Old 10-07-2006, 14:31
cherzo
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so did you solve your problem?
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Old 12-07-2006, 23:25
phil35
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to be honest, ive done nothing about it so far. i just bought a new mp3 player, and ive been occupied with making sure it works properly on my comp. its still doing disconnecting at random times though.
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