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BT 1471-3 Service Not Free


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Old 13-07-2006, 11:12
qpw3141
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Originally Posted by dawson
I just added/modified your post a little
Indeed, but as you modification was pure pedantry I thought it amusing that you had actually made an error of fact in what you said.

No, you appear to make so many assumptions. I think it would be wierd that BT single you out to not tell you when they have told all of their other millions of customers.
You really do like to do just what you accuse others of, but in spades

In this case, assumptions:

What makes you think I was a BT customer when they made the change - or indeed that I am now?

What makes you think I was even living in the UK?

All this is irrelevant, of course. BT know perfectly well that people do not read all the bumph they are bombarded with.

But as you claim not to know of the charge,
Elementary logic really isn't your strong suit is it?

How can I be complaining about the charge if I don't know about it?

you clearly have just binned the information without reading it. As it's been years since this charge has been introduced, you ovbiously have failed to read the information anumber of times!
Or I was with NTL, or living abroad - you really do like to make assumptions, don't you?

Asda don't charge for use of their shopping trolley? If they decided to introduce a charge, they would advise you of the charge before you used their service.
Bingo - I think the lad's got it!

But of course there will always be those who don't read the notice and will complain when they don't get their money returned
Oh dear. A promising start, but then he fumbles the ball.

No, the analogy was that there was no notice, just a sign that flashed up after you'd taken the trolly and moved out of eyeshot.

So you agree you do expect to receive the service of connecting you for free
Perhaps you should spend a little time understanding BT's charging structure before you start pontificating on here.

BT charge just over 5p for each connexion.

If you don't want to pay the connection charge, just dial the number yourself
Which, of course I have been doing since well before the charge was introduced since I use 18866/1899.

I was complaining about the fact that BT's scumbag antics are conning a lot of people - and often the old and vulnerable.

Why not, they used to be free and the operator used to connect you for free too? As you clearly don't bother reading the literature sent to you advising amendments to charges, I'm surprised you realised there is now a charge.
Even BT couldn't keep that charge quiet!

I virtually never use DE anyway - can't remember the last time I did. Even then I did it free on the 'net.
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Old 13-07-2006, 11:43
dvboy
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Or, instead of playing the charge message after you press 3, they could change it so that pressing 3 won't so anything until after the message has ended (iirc when the service started you used to have to wait for the message to end and hear a dial tone before you could press 3 anyway... maybe that was only on some exchanges?)
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Old 13-07-2006, 12:46
dawson
 
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I really can't be bothered arguing with you - as an argument is clearly what you are seeking, but I would just add:
Originally Posted by qpw3141
You really do like to do just what you accuse others of, but in spades

In this case, assumptions:

What makes you think I was a BT customer when they made the change - or indeed that I am now?

What makes you think I was even living in the UK?
I haven't made those assumptions - you've assumed I've made those assumptions

The only assumption I made was that you were a BT customer when BT charged you - which is a reasonable assumption as they wouldn't have been able to charge you if you weren't.

Originally Posted by qpw3141
All this is irrelevant, of course.
Then why bother mentioning it all?


Out.
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Old 13-07-2006, 13:30
qpw3141
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Originally Posted by dawson
I really can't be bothered arguing with you - as an argument is clearly what you are seeking, but I would just add:
He says before continuing with the argument - priceless

I haven't made those assumptions - you've assumed I've made those assumptions
A bit lame - is that the best you could come up with?

The only assumption I made was that you were a BT customer when BT charged you.
Ooops, wrong again.

For someone who's been prattling on about the importance of reading the small print, you seem to have quite a bit of difficulty with the normal sized stuff. I never said BT charged me.

In fact, I explicitly stated that I hadn't used 1471-3 since well before the charging started.

Perhaps you could try and read and understand what has been written before making erroneous assumptions based on evidence that you seem to have imagined.

Then why bother mentioning it all?
I hoped it might make it easier for you to understand. It seems I was wrong.

My objection to BT's behaviour was that it was designed to con money from those least able to keep up the ever changing way they charge.

I think a previous poster was quite correct. If you're the sort of person who believes that it's OK to scam money out of the weaker elements of society, you're never going to be able to understand the objections.

Those to whom honesty and integrity are more important will have no difficulty understanding.
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Old 13-07-2006, 16:49
m419
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You could try Telewest. They don't charge for the 1471 service and the 1471 service also repeats the number if you missed it the first time by pressing * or by holding the line.

Also, Telewest's new talk anywhere plans are ideal! My combined TV,Internet and phone bill has not gone over £60 since moving to Talk anywhere.

Total cost of calls: £6 (Which was for a reverse charge call charged by BT and 2 directory enquiry calls)

For £20 per month which includes line rental, you can get 200 inclusive minutes to call landlines,mobiles,international numbers and even 0845 and 0870 numbers!

So heres what i'm paying:

Telephone: £20 per month
TV: Supreme TV pack: £17.50 per month
Internet: Blueyonder Broadband 11mb: £17.99 per month.

Total cost: £55.49

And there are plans to scrap the charges for internet for those who will use Virgin Mobile following the recent merger!

I used VOIP and found it to be quite unreasonable in terms of small print,sound quality and reliability. So think i will be using Telewests phone service more than VOIP.



Originally Posted by jackthom
Sorry if this has been covered in an earlier thread, but on checking my most recent bill I found I'd made calls totalling £5, all of zero duration and to my own home number!!?

Not understanding how this was possible I checked with BT and discovered this was connected to the 1471 service which although it is free in the first instance, if you then press "3" to use call-back you are charged ~7.5 pence each time, in addition to the normal call charges, for the privilege.

I'm not saying it's extortionate and many will find it a useful service as long as we all know about the cost and realise that most caller ID phones can do the same job free.
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Old 13-07-2006, 20:33
SmegSnot
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I pay £20 per month for 4mb broadband and free digital TV.
No line rental, I use VoIP and just pay for the few calls I make.

When I was with BT for landline, they did send out details that pressing 3 after 1471 was no longer free, that was a year or two ago.
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Old 14-07-2006, 17:40
m691
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Well I probably pay that much because its 11mb which Telewest is offering me.

Furthermore, how are you obtaining free digital TV?

The pack from telewest is £17.50 which is the top package known as Supreme.

I don't really trust voip because where I live a lot of power cuts occur and there is a lot of illness in the family, so we need constant access to 999 emergency services. Furthermore, the 999 service via Voip is a lot slower as you have to give out exact details of where you are located. With normal telephone lines, you don't have to as it automatically shows up on there screens.
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Old 14-07-2006, 17:44
SmegSnot
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I get the starter package free, there was an offer £25 for the broadband I am on, or £19.99 and get the starter TV for free, even though cable TV is crap compared to satellite, it would have been stupid not to accept the lower price and get the TV for free.
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