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Old 01-07-2006, 20:46
anniesou
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Has anyone else been told their O2 mobile phone is obsolete as of 1st July? My OH had a phone call last week from O2 warning him his old Phillips phone would not work after 30th June. There is nothing wrong with the phone, it has worked perfectly for years and is simple enough for him to use. All he uses it for is making and receiving calls.
Sure enough this morning it said SIM failed when we tried to use it. Apparently he was told he can keep his old number and the credit left on his SIM card IF he upgrades to a new O2 phone. They even told him where the nearest shop was!
Just for spite he accepted a second hand phone free of charge from a mate. It happens to be Orange
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Old 01-07-2006, 20:49
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O2 are rubbish, pure and simple. The network is full of faults too. And this, the immobilisation of old phones is a stupid thing to do. OK, so not many people will still have one of the affected mobiles but it's still crazy.

They claim that the old signal they run on is hindering O2 services and new technology - (which are always failing) but yet Orange and all the other networks are going from strength to strength with new services and still manage to keep old mobiles running on the airwaves.

It's just O2 trying to be power-mad into forcing people to buy new phones.
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Old 01-07-2006, 20:54
anniesou
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Their website does go on a bit about "new technology" in the article regarding the old mobiles. At least a bit of encouragement like a half price phone or a free top up might have lessened the blow.
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Old 01-07-2006, 21:00
leeroybrownfors
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Originally Posted by iDRAGbehind
O2 are rubbish, pure and simple
In your opinion, maybe.
The network is full of faults too
According to who?
And this, the immobilisation of old phones is a stupid thing to do. OK, so not many people will still have one of the affected mobiles but it's still crazy.
Why should they continue to provide a service for technology that's almost obsolete? Why not spend the money on improving current & future services, rather than investing in the past?

They claim that the old signal they run on is hindering O2 services and new technology - (which are always failing) but yet Orange and all the other networks are going from strength to strength with new services and still manage to keep old mobiles running on the airwaves.
How long will the other networks continue to offer support for phones that are coming up for being a decade old? Not very long, I'll bet.

It's just O2 trying to be power-mad into forcing people to buy new phones.
Lol, OK.
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Old 01-07-2006, 21:01
iDRAGbehind
 
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Originally Posted by anniesou
Their website does go on a bit about "new technology" in the article regarding the old mobiles. At least a bit of encouragement like a half price phone or a free top up might have lessened the blow.
They're offering an 'upgrade' to customers with these old phones - i.e for every £50 you've topped up over the last 12 months you'll get £5 off a new phone.

Still, people shouldn't have to buy a new phone at all. If they want the customers to stay, they should provide customers with a similar phone, or at least provide them with a voucher to spend in an O2 store which gives them say upto £30 to spend - about the price of a similar basic phone.
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Old 01-07-2006, 21:18
redarrow
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Originally Posted by anniesou
Has anyone else been told their O2 mobile phone is obsolete as of 1st July? My OH had a phone call last week from O2 warning him his old Phillips phone would not work after 30th June. There is nothing wrong with the phone, it has worked perfectly for years and is simple enough for him to use. All he uses it for is making and receiving calls.
Sure enough this morning it said SIM failed when we tried to use it. Apparently he was told he can keep his old number and the credit left on his SIM card IF he upgrades to a new O2 phone. They even told him where the nearest shop was!
Just for spite he accepted a second hand phone free of charge from a mate. It happens to be Orange
We got an old philips phone on 02 over 10 yrs old still works not been told any different just keep it as back up.
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Old 01-07-2006, 21:28
WordLife
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On those old Philips phones the credit was stored on the phone not the sim, which is why you couldn't interchange the sims! What were they supposed to do, keep something like that running?!
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Old 01-07-2006, 22:17
Garyo2
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Originally Posted by iDRAGbehind
They're offering an 'upgrade' to customers with these old phones - i.e for every £50 you've topped up over the last 12 months you'll get £5 off a new phone.

Still, people shouldn't have to buy a new phone at all. If they want the customers to stay, they should provide customers with a similar phone, or at least provide them with a voucher to spend in an O2 store which gives them say upto £30 to spend - about the price of a similar basic phone.
Do you not recall the analog (TACS) change over? Every network had to get customers to switch to digital (GSM) phones.

You have a tiny proportion of customers on an old system which you no longer want to continue with because its not viable, do you a) support these at a LOSS or insist they move on to supported hardware.

Telecommunications is a technology based industry, just as with PC software over time you will find your hardware is no longer supported. This is the way of the world, and the way things will always be if companies want to be efficient and keep up with new technologies.

I doubt even o2 expected them handsets to last as long as they did. The users have certainly had their monies worth IMO.

Last edited by Garyo2 : 01-07-2006 at 22:32.
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Old 01-07-2006, 22:24
WordLife
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Originally Posted by leeroybrownfors
In your opinion, maybe.

According to who?

Why should they continue to provide a service for technology that's almost obsolete? Why not spend the money on improving current & future services, rather than investing in the past?


How long will the other networks continue to offer support for phones that are coming up for being a decade old? Not very long, I'll bet.


Lol, OK.
Some very good points raised there i agree with them all
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Old 01-07-2006, 22:37
crowfield99
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If anyone has any of these phones listed abroad - and they want to roam onto 02. Does it mean they will be affected also?
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Old 01-07-2006, 22:40
Garyo2
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Originally Posted by crowfield99
If anyone has any of these phones listed abroad - and they want to roam onto 02. Does it mean they will be affected also?
I don't think any other network used the same connection method used within the affected models.
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Old 01-07-2006, 22:41
moox
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Originally Posted by iDRAGbehind
O2 are rubbish, pure and simple. The network is full of faults too.
Odd - Back when I first used o2 in 2004, it was fine. Calls went through, the few text messages I sent got received. Coverage was good. GPRS was slow and rubbish.

Today, they're just as good, and the GPRS is fast. I wish it was full internet without having to use a proxy though.

I like how all these people who constantly whinge and moan that their text messages to / from O2 didn't get sent/received - well if the message was that important, I hear phones these days let you talk to the other person! As in, using your voice! Technology these days.
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Old 01-07-2006, 22:43
crowfield99
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I thought they did all use GSM 900/1800? I did check the spec of these phones and all the sites I find are GSM 900/1800 dual band phones? Or am i wrong?
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Old 01-07-2006, 22:46
WordLife
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Originally Posted by moox
I like how all these people who constantly whinge and moan that their text messages to / from O2 didn't get sent/received - well if the message was that important, I hear phones these days let you talk to the other person! As in, using your voice! Technology these days.
Very good point, if its just to chat then i'll text but if i want to have a long chat or its important i'll ring. People text because its cheaper but in my opinion its easier to ring
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Old 01-07-2006, 23:15
Garyo2
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Originally Posted by crowfield99
I thought they did all use GSM 900/1800? I did check the spec of these phones and all the sites I find are GSM 900/1800 dual band phones? Or am i wrong?
They are GSM phones, i don't know a great deal about the technical side of things. However I would assume the issues are with how the sim is authenticated on the network where the differences are. I am not sure if these types of phones were allowed to roam / could roam. I would assume not if they connect to the network in a different way from the norm.
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Old 01-07-2006, 23:24
crowfield99
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Originally Posted by Garyo2
They are GSM phones, i don't know a great deal about the technical side of things. However I would assume the issues are with how the sim is authenticated on the network where the differences are. I am not sure if these types of phones were allowed to roam / could roam. I would assume not if they connect to the network in a different way from the norm.
Fair enough - I will still never understand why 02 do this though. Its not a good way to keep your "loyal" customers who have been with you for years lol.
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Old 01-07-2006, 23:45
moox
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Originally Posted by crowfield99
Fair enough - I will still never understand why 02 do this though. Its not a good way to keep your "loyal" customers who have been with you for years lol.
o2 did it because it's an out of date technology that's insecure and can be abused. The customers with these old phones have had quite a good innings.

Aren't o2 subsidising the move to a new phone anyway?
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Old 02-07-2006, 00:29
iDRAGbehind
 
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Maybe I should have emphasised that the points I made are mostly in my opinion.

Anyhow, it's not my phone being cut off, so it's not going to affect me. But I'm sure those affected would have something to say.
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Old 02-07-2006, 00:34
Garyo2
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Well i am sure they will. However people moan when they carn't put XP on their Pentium 75's.
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Old 02-07-2006, 00:35
iDRAGbehind
 
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Originally Posted by Garyo2
Well i am sure they will. However people moan when they carn't put XP on their Pentium 75's.
Ok then. O2 are perfect

This is exaclty why the network is not as good as others, people refuse to believe it has faults.
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Old 02-07-2006, 00:41
Garyo2
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Originally Posted by iDRAGbehind
Ok then. O2 are perfect

This is exaclty why the network is not as good as others, people refuse to believe it has faults.
The people who work their don't. All networks have their faults. In fact everything ever made has its faults. No one or no thing can ever be perfect. Perfection is a man made goal that could never be achieved due to the human condition of always wanting to further improve.

Though, this thread is not about network faults. It's about the turning off of an old service.

As i have already mentioned we have already seen the same type of thing with analog turn off. No doubt in 15-20 years from now we will see the GSM turn off. Technology advances, people have to adapt. People who don't or won't adapt will always loose out.

The way the cookie crumbles.
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Old 02-07-2006, 09:14
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Originally Posted by Garyo2
The people who work their don't. All networks have their faults. In fact everything ever made has its faults. No one or no thing can ever be perfect. Perfection is a man made goal that could never be achieved due to the human condition of always wanting to further improve.

Though, this thread is not about network faults. It's about the turning off of an old service.

As i have already mentioned we have already seen the same type of thing with analog turn off. No doubt in 15-20 years from now we will see the GSM turn off. Technology advances, people have to adapt. People who don't or won't adapt will always loose out.

The way the cookie crumbles.
I agree that in 15-20 years time GSM will be gone/ You'll try turning on a 3310 or an old GSM phone and it wont work. Plus now you get USIMS cos of 3G so things are advancing well fast wouldn't shock me if we saw GSM turned off earlier then 15-20 years
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Old 02-07-2006, 10:35
iDRAGbehind
 
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Originally Posted by ryanwilliams479
I agree that in 15-20 years time GSM will be gone/ You'll try turning on a 3310 or an old GSM phone and it wont work. Plus now you get USIMS cos of 3G so things are advancing well fast wouldn't shock me if we saw GSM turned off earlier then 15-20 years
So what does the Nokia 3220 run on? That's what I'm using now.
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Old 02-07-2006, 10:37
Garyo2
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Originally Posted by iDRAGbehind
So what does the Nokia 3220 run on? That's what I'm using now.
GSM900 if its an O2 phone.
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Old 02-07-2006, 10:42
iDRAGbehind
 
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Originally Posted by Garyo2
GSM900 if its an O2 phone.
It came unlocked but I'm using my O2 SIM until my contract ends
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