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Motorola Mobile Phone Repair
bradisace
05-07-2006
Hi I need advice on what to do with a problem regarding Motorola mobile phone repairs.

Basically to cut a long story short I had a Motorola V3i that I sent off for repair under warranty. They received it last Tuesday and still I have not received the phone back from being repaired. Before I sent it off they said it would take 5 working days so I rang Motorola up today and they said they are awaiting a part to be sent to fix the phone, they dont know how long this will take so they said to ring back on Monday so that they can chase it up.

Firstly do you think I should ask for a replacement phone to be sent out or if they cant do that, ask for a loan phone sort of thing?

Also are there any set rules for the maximum amount of time a repair should take?

Thanks
ram33
06-07-2006
ive had some take 3 months???
usually because the repair center are only allowed to repair upto a certain level then it goes back to the factory
you could ask them for a loan phone but not all places give them -and they are usually something old like 3310
bradisace
06-07-2006
I dont really think 3 months is acceptable - I think it should come to a point where they have to replace the phone even if its for a refurbished handset. I can see my repair taking about a month because they don't seem very speedy. Surely they cant expect people to go without a phone for this long?
dawson
06-07-2006
From Motorola Warranty:

Quote:
“During the Warranty term, Motorola will, at its discretion and without extra charge, as your exclusive remedy, repair or replace your Product which does not comply with this warranty; or failing this, to reimburse the price of the Product but reduced to take into account the use you have had of the Product since it was delivered. This warranty will expire at the end of the Warranty Term....

In no event shall Motorola be liable for damages nor loss of data in excess of the purchase price nor for any incidental special or consequential damages* arising out of the use or inability to use the Product, to the full extent such may be disclaimed by law.

This Warranty does not affect any statutory rights that you may have if you are a consumer, such as a warranty of satisfactory quality and fit for the purpose for which products of the same type are normally used under normal use and service, nor any rights against the seller of the Products arising from your purchase and sales contract.

(*)including without limitation loss of use, loss of time, loss of data, inconvenience, commercial loss, lost profits or savings.”

ram33
06-07-2006
Originally Posted by bradisace:
“I dont really think 3 months is acceptable - I think it should come to a point where they have to replace the phone even if its for a refurbished handset. I can see my repair taking about a month because they don't seem very speedy. Surely they cant expect people to go without a phone for this long?”

from what i remember they repaired it and sent it back to the local repair center who then lost it and replaced it with a new one
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