Hi I need advice on what to do with a problem regarding Motorola mobile phone repairs.
Basically to cut a long story short I had a Motorola V3i that I sent off for repair under warranty. They received it last Tuesday and still I have not received the phone back from being repaired. Before I sent it off they said it would take 5 working days so I rang Motorola up today and they said they are awaiting a part to be sent to fix the phone, they dont know how long this will take so they said to ring back on Monday so that they can chase it up.
Firstly do you think I should ask for a replacement phone to be sent out or if they cant do that, ask for a loan phone sort of thing?
Also are there any set rules for the maximum amount of time a repair should take?
Thanks
Basically to cut a long story short I had a Motorola V3i that I sent off for repair under warranty. They received it last Tuesday and still I have not received the phone back from being repaired. Before I sent it off they said it would take 5 working days so I rang Motorola up today and they said they are awaiting a part to be sent to fix the phone, they dont know how long this will take so they said to ring back on Monday so that they can chase it up.
Firstly do you think I should ask for a replacement phone to be sent out or if they cant do that, ask for a loan phone sort of thing?
Also are there any set rules for the maximum amount of time a repair should take?
Thanks