[coopermanyorks]

Hi

Is there a phone number to ring 02 ( free) from the handset to find out how many of the monthly minutes and texts are left on my sons 02 pay D500 monthly phone tariff ?

[coopermanyorks]

bump ?.....................

[coopermanyorks]

Quote:

Originally Posted by simax

No. Use O2 online.

*Classic "Computer sez nooo!"* there

Tried that and nothing appears under "my bill"

[coopermanyorks]

Quote:

Originally Posted by coopermanyorks

Tried that and nothing appears under "my bill"

I rang the number 0870 444 3333 and they advised me to sign up at

http://www.accountmanagement.02.co.uk/


I have looked at his 02 itemised bill for last year and can see it was 100 that was dialled from his handset , I have just rung it and the operator says its free from the handset it takes you to the same service as ringing 0870 444 3333

So it can be done.....? unless the call is timed and the minutes are deducted from his monthly allowance

---

Last edited by coopermanyorks : 07-07-2006 at 09:14.

[Garyo2]

Quote:

Originally Posted by coopermanyorks

I rang the number 0870 444 3333 and they advised me to sign up at

http://www.accountmanagement.02.co.uk/


I have looked at his 02 itemised bill for last year and can see it was 100 that was dialled from his handset , I have just rung it and the operator says its free from the handset it takes you to the same service as ringing 0870 444 3333

So it can be done.....? unless the call is timed and the minutes are deducted from his monthly allowance

You are connected to a different biling system, this is why you cannot use the o2.co.uk website. I assume you got your phone from Dial-a-Phone or some part of their company.

100 is network services. It is a free call. Its not supposed to connect to customer services, however evidently it is if your friend is getting through to them.

[Steven L Hunter]

I have never understood why O2 don't have a 150 service like T-Mobile. I think its so you don't know if your going over your minutes or not and spend more money.

I mean imagine having to call up CS everytime you needed your balance and allowances.

[Garyo2]

Quote:

Originally Posted by StevenGray16

I have never understood why O2 don't have a 150 service like T-Mobile. I think its so you don't know if your going over your minutes or not and spend more money.

I mean imagine having to call up CS everytime you needed your balance and allowances.

150 is T-mobiles customer services

202 is o2's

They don't have the service because the billing system cannot support it.

[coopermanyorks]

Quote:

Originally Posted by Garyo2

You are connected to a different biling system, this is why you cannot use the o2.co.uk website. I assume you got your phone from Dial-a-Phone or some part of their company.

Hi

Yes its supplied by D A P and ringing 100 is ok

[Steven L Hunter]

Quote:

Originally Posted by Garyo2

150 is T-mobiles customer services

202 is o2's

They don't have the service because the billing system cannot support it.

Shouldn't they get a better billing system then?

[coopermanyorks]

Quote:

Originally Posted by Garyo2

150 is T-mobiles customer services

202 is o2's

They don't have the service because the billing system cannot support it.

Is calling 02 on 202 a chargeable call or does it eat into your free monthly minutes


Thanks

[Garyo2]

It uses your free mins.

[hxbro]

it's a pain to find the info on o2 online

login
view my bill
click online bill
click Mobile Summary (under unbilled summary)
select your mobile number from the drop down
click Inclusive Allowance Details

They should really make it easier to find this info

I've got 12:10:00 hours of talk time left 06:40:00 hours of wap, 1961 texts left and 434K of gprs left

[k3v_85_04]

Can I ask quick question about this as its confusing me

08:12:34 00:46:11 07:26:23

Does tht mean for this month my roll over mins were 8 hrs 12 mins 34 seconds and I have used 46 mins of it and I have 7 hrs left?! lol

[hxbro]

that's right, first time is the time you had at the start of the month, the 2nd one is the time you've used, and the last is the time left