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is cashback a ripoff (merged)


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Old 10-07-2006, 14:52
hardtarget
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is it true that sites like onestopphoneshop and e2save dont give you the cashback that you are entitled to?

they say send in your bill every 4 months but loads of people have told me its not worth it and they dont give you the actual amount
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Old 10-07-2006, 15:22
the_kop
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ive had several mates who have got their cashback, all using e2save.com

they sent out their bills via special delivery, and were very persistent in calling e2save.com to make sure it had arrived each time

as long as you make it clear you know what you are entitled to and you will follow up each time near to when u are recieving the cashback you should be fine

one tip, use the big reputable companies, who have contact numbers , and give them a call b4 u buy to get reassured

hpe that helps
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Old 10-07-2006, 16:22
hardtarget
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thanx

so how long does it take for the cash to arrive and is i by cheque or straight into ur account?
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Old 10-07-2006, 17:58
the_kop
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depends on the company's policy - these are very clear in the terms and conditions of any reputable firm - for example the carphone warehouse state clearly next to any cashback offer when the money will be recieved, i think its no more than within the month its meant to be paid eg u get a credit in month 4, 8, 11 etc

with payment types, check again with the company, some use cheques, some credit your bill, once again a good firm will make this clear!
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Old 10-07-2006, 19:41
jamsarnie
 
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I had a cashback deal with the carphone warehouse and when it was time to claim my rebate I sent my bills in as instructed and I received the cheque within a fortnight.

I have to admit, I was dubious but they certainly came up with the goods!!
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Old 11-07-2006, 02:32
James Clayton
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No, they bargain on most people forgetting to claim or claiming late.
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Old 11-07-2006, 10:24
DBC
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I regularly listen to a BBC radio consumer programme and every week they have several complaints from people who are having difficulty in getting their cashbacks paid. In my opinion these schemes are so designed in such a way that as many obstacles are put in the way as possible.

One favourite ploy seems to be the "lost paperwork" excuse. The telephone company insists that they have never received the bills and there is no way that the customer can prove they haven't sent it. The company already has a record of charges , so why do they insist that the customer send them in to them ?
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Old 11-07-2006, 10:48
coopermanyorks
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Hi

I have seen many people fall foul of this system , by sending in the wrong monthly bill or sending it to late etc


I have used DAP successfully on 4 phones and never had a problem getting the rebate , reading and following to the letter which bill and when they want it and by what date and send it by recorded / special delivery

But the wife got her latest 3 phone from

http://www.just3g.co.uk/handsets.html

and her next bill due end of this month is the 6th monthly bill but it will be the first we have applied for redemption on , they are due on 6th , 9th and 12th monthly bill

I am very sceptical on this one and they are over £100 each.......yikes
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Old 11-07-2006, 10:51
DBC
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So why do they make these schemes so complicated? . Just colour me cynical.
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Old 11-07-2006, 11:00
russellelly
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Of course they want you to bugger it up, but I've had no bother willl Carphone Warehouse and their e2save site.
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Old 11-07-2006, 11:03
coopermanyorks
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Originally Posted by DBC
So why do they make these schemes so complicated? . Just colour me cynical.
I agree

to make people fall foul and fail to claim / pay out.

I recall in a conversation with a Three agent , they were paying between £300 to £400 to say DAP for ever 3 phone DAP sold. Basically buying customers as this was more than the yearly contract

DAP are then giving you a proportion of that to induce you to buy from them by offering it free for a certain period of months , by redemption .

The companies hope you will either forget or make an error in your claim so they can keep the money.

They know who you are , when you purchased the phone and when the redemptions are due , why don't they just refund the money automatically when its due if there is no trickery involved .


I note that Vodafone and T mobile are no longer sold by DAP

Ps

Anyone know a current phone with a full Qwerty keyboard ? god I miss my Nokia 5510 for texting
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Old 11-07-2006, 11:11
DBC
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These schemes are a bit like those extended warranty schemes that the likes of Powerhouse and Courts used to sell. With those you could get your money back after five years, if you remembered to claim in the very narrow 3 week window allowed. Even if you claimed in the correct slot, then more than likely the company would claim that they never received the correct paperwork five years before and, of course, there was no way to prove that it had been sent.
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Old 13-07-2006, 09:21
tommo2006
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Mobileshop.com , e2save and dialaphone are all reliable with sending out the cashback . I have claimed from all 3 companies with no problem, of course they want you to forget to claim or send wrong bill , after all they are there to make money.. all you have to do is put in a reminder on your phones calendar of the due dates to send the required monthly bill.. ded easy..
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Old 13-07-2006, 10:19
hardtarget
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so do you send the bill as soon as it comes then?
and how do you send it?
is it possible to send it by fax?

im specifically talking about orange here but also thinking about getting odafone
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Old 13-07-2006, 13:55
dawson
 
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You follow the terms and conditions of your individual offer.

If you think it is too complicated or don't understand, walk away.
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Old 13-07-2006, 17:04
DBC
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Originally Posted by dawson
You follow the terms and conditions of your individual offer.

If you think it is too complicated or don't understand, walk away.
Even when people follow the terms and conditions they are still failing to get the money. The favourite ploy is for the company to say they have not received the proper paperwork and it's impossible for the poor punter to prove otherwise. There was a guy on the radio the other day who has not received his money for two months. The company say they have paid it into his bank account, but even after sending copies of his bank statements to prove he hasn't received it, they insists they they have sent it. So it's stalemate.

By the sound of it their customer service is appalling. He had to wait ages for them to answer the phone , then the person he is supposed to talk to is always "in a meeting" and the promised return phone call never materialises.
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Old 13-07-2006, 17:08
RYPW
 
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Send all the paper work by Special Delivery then you have proof of postage and can check on the net that it gets there then if they try saying we haven't got it you can prove it was sent and signed for.
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Old 13-07-2006, 18:15
dawson
 
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Whilst I agree there some cash back deals are scams (whether because the retailer just makes up reasons to not pay or more usually disappears without trace before it's time to cough up), and all rely to an extent on you getting it wrong/forgetting, the 2 retailers in the OP are now part of the Carphone Warehouse group. As such, (since the time they have become owned by cpw) there have been few problems with these companies providing people follow the terms & conditions.

Keeping records of everything is also a wise move.

The cpw are not going to disappear without trace within the next 12 months like some small retailers might, so any problems together with supporting evidence will result in a successful claim in a small claims court if needed.
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Old 13-07-2006, 18:59
DBC
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Originally Posted by ryanwilliams479
Send all the paper work by Special Delivery then you have proof of postage and can check on the net that it gets there then if they try saying we haven't got it you can prove it was sent and signed for.
As I noted above, the guy even sent his bank statements to the company showing that he did receive is money, but the company are insisting they paid it. So much for providing them with proof.
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Old 13-07-2006, 19:17
dawson
 
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Originally Posted by DBC
As I noted above, the guy even sent his bank statements to the company showing that he did receive is money, but the company are insisting they paid it. So much for providing them with proof.
If it is a cpw company you are referring to, get him to send them a letter giving notice that if he doesn't receive the money within the next 21 days he will commence legal action action. Such notice should be sent via recorded delivery to the registered office of the company concerned.

It is not for him to prove at this point that he has not received the money, it is for them to prove he has!

I never send copies of my bank statements to any company. Any person who requests me to I ask for copies of their own personal bank statements - that usually makes them adopt another approach.

All they need to do is ask their bank to trace the payment and obtain proof from their own bank the account the funds were transferred to. If they can obtain that, they should send that to your friend and he can pass that to his bank and ask his bank to investigate why it is not showing in his account.

Of course, as I mentioned before, if it is not a respectable company such as the cpw, any action taken to recover the money may be case of throwing good money after bad.
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Old 13-07-2006, 19:23
DBC
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No , it wasn't a CPW company. It's was called "Free Phones For Life" or some such name.
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Old 13-07-2006, 19:24
RYPW
 
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I agree with trhe above post. Companies threaten us with legal action when we owe money so why not fo it back? He's entitled to it and has proof he hasn't recieved. If they have sent it to the wrong account in error thats their fault not your friends he is still entitled to the cash back.
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Old 13-07-2006, 19:25
RYPW
 
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Originally Posted by DBC
No , it wasn't a CPW company. It's was called "Free Phones For Life" or some such name.
I haven't heard of them. Has anyone else?
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Old 13-07-2006, 19:29
DBC
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Originally Posted by ryanwilliams479
I agree with trhe above post. Companies threaten us with legal action when we owe money so why not fo it back? He's entitled to it and has proof he hasn't recieved. If they have sent it to the wrong account in error thats their fault not your friends he is still entitled to the cash back.
It wasn't a friend , just some guy who was speaking on the BBC Three Counties Radio consumer programme. As I said above, this same programme is getting about 6 complaints a week from listeners who are having problems with getting cashback from various phone companies.
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Old 13-07-2006, 19:59
RYPW
 
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Originally Posted by DBC
It wasn't a friend , just some guy who was speaking on the BBC Three Counties Radio consumer programme. As I said above, this same programme is getting about 6 complaints a week from listeners who are having problems with getting cashback from various phone companies.
Oh right I see I apologise. Just goes to show the rest of us to go with a well known company such as CPW.
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