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Problems with Zen Sleek


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Old 17-07-2006, 20:18
bprecey
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Join Date: Jun 2001
Location: Basingstoke, UK
Posts: 479

I was given a zen sleek by my wife last Christmas. The first one I got was very reliable until I upgraded the firmware to Plays for sure. Then the player would intermittently stop responding to all buttons except the volume button. I could not even switch it off!

I then performed a reset and it would be ok for a while and then do it again. After a reset it rebuilds the library which takes about 6-10mins and my journeys are almost over

I complained to Creative who were very good to respond within a couple of days after the obligatory autoreply. They decided after loads of emails it should be replaced.

I now have another one and they assured me that this one would be fine with the Plays for sure firmware. I reflashed it with the update and low and behold the old problem is back to haunt me.

Is anyone else having this problem?

What can I do now?

Thanks for any advice in advance.
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