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Help I think I've been mis-sold a contract |
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#1 |
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Forum Member
Join Date: Aug 2005
Location: South East England
Posts: 978
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Help I think I've been mis-sold a contract
OK basically what happened was I went into the store (phones 4 u) and I was told they had a contract where I would get 240 minutes xnet, and also an additional 120 xnet free and a promotional 120 minutes to fixed lines for 6 months. However I'm not sure this is true cos after I signed up, I went on their website and didn't find any offer like that on there. The promotion that was on the website said you get 240 minutes xnet and 120 minutes to fixed lines for 6 months.
Does anyone know how I can check and verify what I was told is correct as the store I went to isn't my local one. Can I just go into any Phones 4 U store and confirm the details I was told or do I have to go to the one I signed up for the contract at (would rather not as it isn't local). Thanks. PS: Also if I HAVE been in fact missold and what I was told isn't what I'm actually getting, can I cancel the contract? |
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#2 |
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Banned User
Join Date: Dec 2003
Posts: 799
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You can cancel the contract within 14 days, after that you can't. You are meant to read the contract, if you signed it then there's not a lot you can do. You would not be able to prove what was verbally agreed unless you get somebody to go in and speak to the same person and confirm that they are giving out false information, better still get them to write it down as proof. That's the only way you could get out of it.
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#3 |
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Posts: n/a
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Quote:
Originally Posted by James Clayton
You can cancel the contract within 14 days, after that you can't. You are meant to read the contract, if you signed it then there's not a lot you can do. You would not be able to prove what was verbally agreed unless you get somebody to go in and speak to the same person and confirm that they are giving out false information, better still get them to write it down as proof. That's the only way you could get out of it.
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#4 |
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Forum Member
Join Date: Aug 2005
Location: South East England
Posts: 978
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Ok thanks guys, I'm gonna go into the store and find out what the deal is.
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#5 |
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Banned User
Join Date: Jun 2006
Location: Scotland
Posts: 1,817
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I wouldnt buy from Phones 4 U. try a T-mobile store or a Vodafone store. Or try their websites or call them directly.
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#6 |
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Forum Member
Join Date: Aug 2005
Location: South East England
Posts: 978
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Quote:
Originally Posted by hob-goblin
I wouldnt buy from Phones 4 U. try a T-mobile store or a Vodafone store. Or try their websites or call them directly.
Thank God for 14 day cooling off periods! I did send one text using the phone though, I wonder how much they will charge? I don't care anyway, I bet they will try their hardest to make me stick with them, I'm gonna have to be very strong! The woman who served me was very attractive lol |
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#7 |
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Forum Member
Join Date: Jul 2002
Location: Stoke On Trent/Staffordshire
Posts: 1,556
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i wouldnt be surprised if they turn to u and say you need to call the network to cancel it as they cant do it in the shop. its happened to a few friends of mine recently and it isnt the case
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#8 |
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Banned User
Join Date: Dec 2003
Posts: 799
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They actually don't have to give you any colling off period if the service is connected and started, it's just goodwill, but all networks do...
I'm sure cancelling won't be a problem.. |
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#9 |
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Forum Member
Join Date: Mar 2005
Posts: 42
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At the end of the day all these so called independant dealers will try and sell you another network after 12 months cos they get a big fat commission from the next network they sign you up to.
If you not sure about what you want then deal direct with the network and look at the customer gaurantee info. At Virgin you can return the phone if it doesn't suit within 28 days rather than 7 or 14. http://www.virginmobile.com/vm/gener...ur%20guarantee |
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