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Old 27-07-2006, 13:43
lobsterman
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Has anyone else had extornate bills from O2 for GPRS services that they havent used in the last 2 months. I have just been sent one for over 600 quid. Whats going on?
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Old 27-07-2006, 23:58
ianoel230982
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o2 didnt charge for gprs until around two months ago, they sent all customers an sms telling them charges would start to be incurred in accordance with their tariffs.

2.35 per mb for older tariffs not changed since since b4 sept 2005.
£3 per mb for newer tariffs changed after sept 05


its all in the terms and conditions that gprs would be charged at that rate but since this 'promotion' has ended theres alot of customers who have used the gprs before and not got charged are finding themselvevs with hefty bills like yourself.
unfortunately as you have used the service you have to pay for it.
call CS i'm pretty sure they can knock some money off it for you but it wont be alot.
i feel a payment plan is in order for you but if you arrange one you'll have an outgoing call bar placed until the debt is cleared.

apologies this is not what you wanted to hear but this is the procedure.
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Old 28-07-2006, 09:46
RYPW
 
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I think hes saying hes been charged for gprs but he hasnt used it
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Old 28-07-2006, 10:38
dawson
 
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Reminds me of this thread

http://forum.digitalspy.co.uk/board/...d.php?t=368152

Some good advice given in that thread all the same, including the fact that there have been no known cases yet where people have been charged for GPRS that they have not actually used or at least been responsible for.

lobsterman - have you contacted o2 yet and if so, what was their response?
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Old 28-07-2006, 18:05
Garyo2
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Has your phone been connecting automatically, have you been checking emails etc?

£600 is like 200mb. If you only have a WAP enabled phone and the use is legitimate then you must know about this.

Call o2 they can have the usage checked to see what you did and to see if you did or did not make the data transactions.

Incorrect allocation of charges is very rare.
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Old 28-07-2006, 18:06
Garyo2
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BTW which service provider?
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Old 29-07-2006, 07:50
jaybee24uk
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02 just billed me £350+ for 12 months line rental in advance :S
They told me it's an error, so I've canceled the DD for now can't risk a £40 charge from the Halifax
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Old 29-07-2006, 20:26
Garyo2
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Originally Posted by jaybee24uk
02 just billed me £350+ for 12 months line rental in advance :S
They told me it's an error, so I've canceled the DD for now can't risk a £40 charge from the Halifax
Have you been disconnected for some reason? Sounds like termination charges to me. The computer carn't charge what it wants lol.
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Old 31-07-2006, 13:45
lobsterman
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I have phoned O2 and they cancelled the bill. I just have to pay my normal monthly charge of about £35. I do not use my gprs anymore due to it being expensive. However I will have to see what my bill is this at the end of august to make sure they have sorted it out.

I have heard that O2 are having problems with their billing software and was wondering if anyone had similar unexplained charges.

Is it possible for someone to have hijacked my number and used it even though they do not have my handset or sim card?
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Old 31-07-2006, 13:56
Adam Law
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I used a lot of GPRS on a contract which i have now terminated. I;m assumming they cannot now decide to charge me as the contract is ceased?
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Old 31-07-2006, 17:02
dawson
 
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Originally Posted by lobsterman
Is it possible for someone to have hijacked my number and used it even though they do not have my handset or sim card?
If they have you'll go down in history as being the first o2 cutomer to have knowingly suffered a cloned number on the o2 gsm network, so whilst it may be possible I suggest it is very unlikely.

Last edited by dawson : 31-07-2006 at 17:03.
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Old 31-07-2006, 22:29
ianoel230982
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Originally Posted by lobsterman

I have heard that O2 are having problems with their billing software and was wondering if anyone had similar unexplained charges.

LOL.
sorry to laugh, its 100% better than it used to be, but..................
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