O2 Billing Errors

lobsterman · 27-07-2006, 13:43

Has anyone else had extornate bills from O2 for GPRS services that they havent used in the last 2 months. I have just been sent one for over 600 quid. Whats going on?

ianoel230982 · 27-07-2006, 23:58

o2 didnt charge for gprs until around two months ago, they sent all customers an sms telling them charges would start to be incurred in accordance with their tariffs.

2.35 per mb for older tariffs not changed since since b4 sept 2005.
£3 per mb for newer tariffs changed after sept 05

its all in the terms and conditions that gprs would be charged at that rate but since this 'promotion' has ended theres alot of customers who have used the gprs before and not got charged are finding themselvevs with hefty bills like yourself.
unfortunately as you have used the service you have to pay for it.
call CS i'm pretty sure they can knock some money off it for you but it wont be alot.
i feel a payment plan is in order for you but if you arrange one you'll have an outgoing call bar placed until the debt is cleared.

apologies this is not what you wanted to hear but this is the procedure.

28-07-2006, 09:46

I think hes saying hes been charged for gprs but he hasnt used it

28-07-2006, 10:38

Reminds me of this thread

http://forum.digitalspy.co.uk/board/...d.php?t=368152

Some good advice given in that thread all the same, including the fact that there have been no known cases yet where people have been charged for GPRS that they have not actually used or at least been responsible for.

lobsterman - have you contacted o2 yet and if so, what was their response?

Garyo2 · 28-07-2006, 18:05

Has your phone been connecting automatically, have you been checking emails etc?

£600 is like 200mb. If you only have a WAP enabled phone and the use is legitimate then you must know about this.

Call o2 they can have the usage checked to see what you did and to see if you did or did not make the data transactions.

Incorrect allocation of charges is very rare.

Garyo2 · 28-07-2006, 18:06

BTW which service provider?

jaybee24uk · 29-07-2006, 07:50

02 just billed me £350+ for 12 months line rental in advance :S
They told me it's an error, so I've canceled the DD for now can't risk a £40 charge from the Halifax

Garyo2 · 29-07-2006, 20:26

Quote:

Originally Posted by jaybee24uk

02 just billed me £350+ for 12 months line rental in advance :S
They told me it's an error, so I've canceled the DD for now can't risk a £40 charge from the Halifax

Have you been disconnected for some reason? Sounds like termination charges to me. The computer carn't charge what it wants lol.

lobsterman · 31-07-2006, 13:45

I have phoned O2 and they cancelled the bill. I just have to pay my normal monthly charge of about £35. I do not use my gprs anymore due to it being expensive. However I will have to see what my bill is this at the end of august to make sure they have sorted it out.

I have heard that O2 are having problems with their billing software and was wondering if anyone had similar unexplained charges.

Is it possible for someone to have hijacked my number and used it even though they do not have my handset or sim card?

Adam Law · 31-07-2006, 13:56

I used a lot of GPRS on a contract which i have now terminated. I;m assumming they cannot now decide to charge me as the contract is ceased?

31-07-2006, 17:02

Quote:

Originally Posted by lobsterman

Is it possible for someone to have hijacked my number and used it even though they do not have my handset or sim card?

If they have you'll go down in history as being the first o2 cutomer to have knowingly suffered a cloned number on the o2 gsm network, so whilst it may be possible I suggest it is very unlikely.

Last edited by dawson : 31-07-2006 at 17:03.

ianoel230982 · 31-07-2006, 22:29

Quote:

Originally Posted by lobsterman

I have heard that O2 are having problems with their billing software and was wondering if anyone had similar unexplained charges.

LOL.
sorry to laugh, its 100% better than it used to be, but..................

27-07-2006, 13:43	#1
lobsterman Forum Member Join Date: Jun 2006 Location: Edinburgh Posts: 27	O2 Billing Errors Has anyone else had extornate bills from O2 for GPRS services that they havent used in the last 2 months. I have just been sent one for over 600 quid. Whats going on?

27-07-2006, 23:58	#2
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	o2 didnt charge for gprs until around two months ago, they sent all customers an sms telling them charges would start to be incurred in accordance with their tariffs. 2.35 per mb for older tariffs not changed since since b4 sept 2005. £3 per mb for newer tariffs changed after sept 05 its all in the terms and conditions that gprs would be charged at that rate but since this 'promotion' has ended theres alot of customers who have used the gprs before and not got charged are finding themselvevs with hefty bills like yourself. unfortunately as you have used the service you have to pay for it. call CS i'm pretty sure they can knock some money off it for you but it wont be alot. i feel a payment plan is in order for you but if you arrange one you'll have an outgoing call bar placed until the debt is cleared. apologies this is not what you wanted to hear but this is the procedure.

28-07-2006, 09:46	#3
RYPW Posts: n/a	I think hes saying hes been charged for gprs but he hasnt used it

28-07-2006, 10:38	#4
dawson Posts: n/a	Reminds me of this thread http://forum.digitalspy.co.uk/board/...d.php?t=368152 Some good advice given in that thread all the same, including the fact that there have been no known cases yet where people have been charged for GPRS that they have not actually used or at least been responsible for. lobsterman - have you contacted o2 yet and if so, what was their response?

28-07-2006, 18:05	#5
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Has your phone been connecting automatically, have you been checking emails etc? £600 is like 200mb. If you only have a WAP enabled phone and the use is legitimate then you must know about this. Call o2 they can have the usage checked to see what you did and to see if you did or did not make the data transactions. Incorrect allocation of charges is very rare.

28-07-2006, 18:06	#6
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	BTW which service provider?

29-07-2006, 07:50	#7
jaybee24uk Forum Member Join Date: Apr 2004 Location: The Seaside, N Yorks Coast Posts: 644	02 just billed me £350+ for 12 months line rental in advance :S They told me it's an error, so I've canceled the DD for now can't risk a £40 charge from the Halifax

29-07-2006, 20:26	#8
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by jaybee24uk 02 just billed me £350+ for 12 months line rental in advance :S They told me it's an error, so I've canceled the DD for now can't risk a £40 charge from the Halifax Have you been disconnected for some reason? Sounds like termination charges to me. The computer carn't charge what it wants lol.

31-07-2006, 13:45	#9
lobsterman Forum Member Join Date: Jun 2006 Location: Edinburgh Posts: 27	I have phoned O2 and they cancelled the bill. I just have to pay my normal monthly charge of about £35. I do not use my gprs anymore due to it being expensive. However I will have to see what my bill is this at the end of august to make sure they have sorted it out. I have heard that O2 are having problems with their billing software and was wondering if anyone had similar unexplained charges. Is it possible for someone to have hijacked my number and used it even though they do not have my handset or sim card?

31-07-2006, 13:56	#10
Adam Law Forum Member Join Date: Aug 2000 Location: London, England, UK Posts: 1,682	I used a lot of GPRS on a contract which i have now terminated. I;m assumming they cannot now decide to charge me as the contract is ceased?

31-07-2006, 17:02	#11
dawson Posts: n/a	Quote: Originally Posted by lobsterman Is it possible for someone to have hijacked my number and used it even though they do not have my handset or sim card? If they have you'll go down in history as being the first o2 cutomer to have knowingly suffered a cloned number on the o2 gsm network, so whilst it may be possible I suggest it is very unlikely. Last edited by dawson : 31-07-2006 at 17:03.

31-07-2006, 22:29	#12
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	Quote: Originally Posted by lobsterman I have heard that O2 are having problems with their billing software and was wondering if anyone had similar unexplained charges. LOL. sorry to laugh, its 100% better than it used to be, but..................

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O2 Billing Errors