[Blofeld]

Normally when I hold down 2 on my phone or dial *#1345# and then call it, my balance is displayed on the screen along with how many minutes and texts I have let til the lower rate is charged.

However, for the last few dasy I have been getting the following error message: "PAYT Service is not available". It's not just affecting me, my sister cannot use this either. I have had to call the 1345 top up line and wait for it to tell me my balance, which takes a few minutes instead of about 10 seconds.

Is anyone else on Vodafone having this trouble, ahve they stopped this feature?

I have a Nokia 6230i.

I just tried it in my 6230 and it was fine. Maybe its just a network thing where you are.

[crowfield99]

Working for me also... Maybe worth getting onto Vodafone about it! 191 from your Handset or 08700 776655 from another phone.

[Ant L]

I'm having the same problems but my sister's phone is OK. I have very low credit so that might explain it.

Quote:

Originally Posted by Antz

I'm having the same problems but my sister's phone is OK. I have very low credit so that might explain it.

I have £1 and its still fine but its always been ok even if i had 1p

[tunnellad]

yes its nothing to do with low credit ive never had that problem just keep trying *#1345# other just call 2345 but call vodafone c wat they say

[crowfield99]

Yup no point keep telling us, we cant fit it afraid :/ If no one else tells Vodafone it will remain unfixed....

[Blofeld]

Quote:

Originally Posted by Antz

I'm having the same problems but my sister's phone is OK. I have very low credit so that might explain it.

Notice you're in Edinburgh, just east of me, perhaps it's an area problem.

I'll send Vodafone an email now and ask them about it.

[midlands_lad]

Hi All,

I work for Vodafone and can offer an update on this problem.

We do have a number of customers that are currently unable to access their balance through *#1345#.

This has been logged with our technical team with reference number 526712348. Unfortunately, we have no time scale as to when this will be fully operational however it is being looked into as a priority.

However, I'd like all customers that are affected to contact us through www.vodafone.co.uk/contactus so we can look into the locations that this is affecting. If you could also include the make and model of mobile and post code if you wish to contact us.

When sending the email, please type the code FIT135 into the main body of the email so it's routed thought to the appropriate team.

In the meantime, if you’re not sure how much more you need to spend, you can just call 191 from your mobile and we’ll inform of the amount.

best regards