[whohasmynameuk]

I have tried to search how to cancel my contract other than call then and nothingwill popup. I know that companyes try to keep me using their products but to put no info or info that is hard to find it wrong. Canyou contact them by email to cancel or is it only buy phone.

[mcflyer]

Quote:

Originally Posted by whohasmynameuk

I have tried to search how to cancel my contract other than call then and nothingwill popup. I know that companyes try to keep me using their products but to put no info or info that is hard to find it wrong. Canyou contact them by email to cancel or is it only buy phone.

you could email them to cancel but i think either way it depends on how far into your contract you are. if you have past the cooling off period you will most likely get told you will have to pay the rest of the remaining balance in full.

[topcat2]

Its by phone only or thats what they told me

Here is the information you are looking for

Quote:

6. The address that you need to write to if you want to cancel your agreement with us has changed to: : O2 UK, PO Box 242, Houghton Regis, LU5 5WA

8. Ending the Agreement
...
8.2 This Agreement may be ended either by you or us giving at least 30 days' notice. You must pay all Charges incurred during the Agreement.
8.3 If this Agreement is ended during the Minimum Period, you must pay the monthly subscription charges up to the end of the Minimum Period. This does not apply if you end the Agreement for the reasons in paragraph 8.4.
8.4 You may end this Agreement by giving us written notice if:
(a) we break this Agreement in any way and we do not correct the situation within 7 days of your request;
(b) we go into liquidation or a Receiver is appointed over our assets; or
(c) we increase Charges for your Inclusive Calls or your monthly line rental charge or change this Agreement to your significant disadvantage, provided you give us a minimum of 30 days written notice (and provided you notify us within one month of our telling you about the changes). This does not apply where the increase or change relates solely to Additional Services in which case you may cancel, or stop using, that Additional Service.
In the situations described in 8.4 above paragraph 8.3 will not apply

Source: O2 website

Click on [+] next to 'Pay Monthly Consumer Service Terms & Conditions (April 2006)'

[Garyo2]

To cancel your contract o2 prefer you to call in. o2 want to try and save their customers before letting them just disconnect. You would then be given the address over the phone if all else fails. However the address Dawson has linked to, which is an electronic copy of your contract is listing the correct address.

[whohasmynameuk]

i signed up to their monthly sim card last month which the guys said only had a 30 day minimum contract and could cancel any time after that

[WordLife]

The website is not the only part of O2 which is crap, the whole thing is! lol

[Garyo2]

Quote:

Originally Posted by WordLife

The website is not the only part of O2 which is crap, the whole thing is! lol

Yawn. Boring.

Quote:

Originally Posted by whohasmynameuk

i signed up to their monthly sim card last month which the guys said only had a 30 day minimum contract and could cancel any time after that

You probably can, subject to the terms & conditions given above.

The 30 days minimum contract applies to online sim purchases - as opposed to the typical 12 or 18 month minimum durations you must agree to when you get given a handset