I need to make a complaint which this time might not go through deaf ears Tried phoning.....contacting through the website but complaints are going unnoticed and I believe infact I know it's a BT Mistake (trying to charge me £90 on a bt click and buy account which I can't even use) I do feel if this doesn't get resolved soon they will cut my line (and that might have a knock on affect for my broadband even if they don't supply it)

Been there, done that - and succeeded (see HERE).

Good enough for me.

E-mail getting fired off now

OK Maybe not good enough as it's came back user unknown
Last edited by JSemple3 : 06-08-2006 at 21:43

It's Verwaayen... adjust email address appropriately

He's a very helpful chap when presented with a polite email

That's done the trick Sent the same mail I've sent already but adjusted the verwaayen bit. Touch wood now that should sort out my problem

EDIT: Now I know that was correct as I got a reply and it will be looked into. RESULT! I was apologetic to ben as I might have sounded that I was attacking him personally (which wasn't the case)
Last edited by JSemple3 : 06-08-2006 at 23:41

Apologies for that.

P.S. I've been back to the linked (MSE) post and corrected that too.