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Robbie Williams tickets - have you received yours?


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Old 06-09-2006, 16:40
bezz
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just curious how do we stand legally , as we have paid for postage not got the tickets & have to go and Q. at a shed in some field for hours with hundreds of others .
are we entitled to a refund ? as they messed up !
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Old 06-09-2006, 17:38
Emms
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No, the Inner Sanctum tickets are no better than anybody elses, we just got the chance to buy them a couple of days sooner.

I don't blame the Royal Mail at all for this cock up - they can only deliver what they are given, what I'm fuming about is the fact that the tickets are only just being sent out. It gives you absolutely no time to try and rectify any problems if by any chance your tickets don't turn up. I've been assured that mine were sent yesterday, so I'm hoping they will arrive tomorrow, but I'm decidedly underwhelmed by the customer service from Robbie Williams.com. When I did manage to get through earlier the girl on the phone didn't really know what was happening!

I should be getting tickets for MK on 14th too - but I've been let down by my child care for that date, so I've sold them on. Those haven't arrived yet either, so it's going to be cutting it fine to get them on to the buyer
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Old 06-09-2006, 17:48
Gneiss
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Originally Posted by t2ggergal
This is getting silly now, i go to Leeds a week on Saturday leaving from Cornwall week on Friday, still no sign of any tickets at all, am away all weekend too! This is ridiculous, and to think, us Inner scantum people paid a membership to get the tickets early etc, i won't be paying again when it comes up for renewal, hassel ordering the tickets and more hassel waiting to receive them!
I certainly won't be buying tickets off them again, I will not be renewing my membership and I WILL be taking action to recover my original membership fee.

£25 for a few tacky emails and an absolutely abysmal service… I couldn’t actually care less about the money; this is now a matter of principle. Nearly a year to get tickets printed and sent out on time… and three days before the concert is NOT on time in my book. WTF have they actually been doing?

Last edited by Gneiss : 06-09-2006 at 17:58.
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Old 06-09-2006, 18:03
jojo2412
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I am with you regarding the membership fee!! I distinctly remember on the confirmation email advising that the tickets will be sent out 4 weeks before the concert date!! I go on saturday and luckily I live in Leeds so don't have far to travel but the service has been abmismal!!
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Old 06-09-2006, 18:10
Gneiss
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Originally Posted by bezz
just curious how do we stand legally , as we have paid for postage not got the tickets & have to go and Q. at a shed in some field for hours with hundreds of others .
are we entitled to a refund ? as they messed up !
I would suggest that anyone else who feels let down puts in a claim for a full refund of their membership fee on the grounds that the service proved far removed from preferential - indeed most who bought their tickets though agencies seem to have received them in good time!

The only benefits I can see, were the ability to part with your money two days earlier than the GBP. And the additional excitement of still waiting for your tickets three days before the concert date

Last edited by Gneiss : 06-09-2006 at 18:13.
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Old 06-09-2006, 18:33
anna42hmr
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i have received an email today from inner sanctum to state that mine have been dispatched (for milton keynes on 14th september) so i am happier that has happened, hopefully they will arrive soon

Last edited by anna42hmr : 06-09-2006 at 18:47.
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Old 06-09-2006, 18:45
Rachyb
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Has everyone got their tix from Ticketmaster yet? I bought mine from them for friday nights Leeds concert and haven't got them yet - can anyone advise how i can contact them. Tickets were bought online
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Old 06-09-2006, 19:11
slick999
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I go to leeds on Saturday and my tickets have still not arrived. I have my tracking number for Royal Mail but this is not on their web site. Got my e-mail from RW telling me they were posted Monday but still not arrived so I phoned them today. Have been told there is now a delay with Royal Mail and if they have not arrived by 2pm tomorrow to phone them back but what could they do at this late stage anyway.

Not happy with the service like everyone else. Bought my tickets ages ago and have never had to wait till this near a concert for the tickets and will not be impressed if I have to collect them on the day. For all I know I could get to leeds and find that I still can't get in the luck I have had. Will certainly be complaining.
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Old 06-09-2006, 19:16
anna42hmr
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Originally Posted by Rachyb
Has everyone got their tix from Ticketmaster yet? I bought mine from them for friday nights Leeds concert and haven't got them yet - can anyone advise how i can contact them. Tickets were bought online

i ordered mine through innersanctum not ticket master, but here is a link for contact details for ticket master http://www.ticketmaster.co.uk/h/customer_serve.html

i have emailed them in the past and they have always replied within 48 hours, but there is a phone number on there as well if you want to call them
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Old 06-09-2006, 19:20
slick999
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I have just phoned 08700427441 for anyone who has still not received tickets a message on that number states royal mail have assured them that tickets should arrive before 2pm tomorrow and if you do not receive them by then then phone them on this number.

Hope this helps
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Old 06-09-2006, 19:59
maxtours
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I'd not had a tracking number or email to say they were dispatched by yesterday so I rang and was told they'd been sent out Monday and would be with me no later than by lunchtime today. My tracking number arrived later yesterday afternoon but when I went on the RM site my number didn't exist. They arrived before 9.30 this morning. Was a bit disappointed cus they are just general admittance - The email I got when I puchased the tickets after 7 hours on the web said under seat location 'rest assured that RW.com has reserved the best seats available for IS subscribers'- I know there's no seating at Roundhay but thought there might be an area allocated further forward than the main crowd for IS subscribers.
I don't think it was worth the £25 to join and won't bother to re-join and might do as others are suggesting and email for a refund.
BUT am looking forward to it loads, can't wait. Does anyone know if Basement Jaxx Orson and Zutons supporting at Leeds as well?
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Old 06-09-2006, 21:16
jolee6472
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i am awaiting tickets for saturday have been told by customer care that they were sent out in two batches so should receive tomorrow, hope so, anyone else not got theres for sat, and anyone give me any info on what time to go and queue we are thinking sometime friday night for sat whats everyone else doing?? cant wait but really annoyed and stressed about tickets
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Old 06-09-2006, 21:42
slick999
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I have still not got mine for Saturday and customer care have apologised to me!!! still not impressed but they have said Royal Mail have promised that everyone should get their tickets before 1pm tomorrow. Hope you receive yours.
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Old 06-09-2006, 22:56
jolee6472
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yeah hope u get yours too slick, what time are u gonna start queuing ? and where u travelling from
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Old 06-09-2006, 23:06
Jan001
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I bought my tickets from IS for Sat 16th and haven't got them yet. Last email said they'd email when they're dispatched - hoping they'll come soon.
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Old 07-09-2006, 07:40
slick999
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Travelling from Doncaster not sure what time to set off it would only take me at the most about an hour from mine even if there is a load of traffic. Won't be going anywhere if my tickets don't arrive today!!!

What time will you be setting off and queuing?
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Old 07-09-2006, 08:06
nicky7175
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still not had an email or tickets for the 14th. i am definately going to complain about the service and having to pay £25 for this is disgusting
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Old 07-09-2006, 08:49
bignige
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Originally Posted by anna42hmr
i have received an email today from inner sanctum to state that mine have been dispatched (for milton keynes on 14th september) so i am happier that has happened, hopefully they will arrive soon
Lucky you. I'm going on the 15th and haven't heard anything.
I'm not actually going but I bought the tickets on behailf of a relative who couldn't get to teh internet to buy them. I've still got the problem of getting teh tickets to them.
basically if I haven't received tehm by next weds I'm screwed.
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Old 07-09-2006, 09:52
NickHodgson
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the mystery continues. My wife got a call back last night to say they had definetly been dispatched. The postman has been today but no tickets so she rang up, got straight through and they said that they may come out separate to normal post.

She asked if they had definetly been sent and the mentioned that they hadn't sorted it out and that they may have to be picked up on the day. MY wife told them that she's 9 months pregnant and isn't picking them up in person.

They've said to call back if they aren't here by 2pm.

These people are cowboys. It was on Look North last night and in the YEP, apparently there are 8000 people that paid to join the inner sancum for leeds and they don't have them.

Not happy
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Old 07-09-2006, 09:57
jojo2412
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Originally Posted by slick999
Travelling from Doncaster not sure what time to set off it would only take me at the most about an hour from mine even if there is a load of traffic. Won't be going anywhere if my tickets don't arrive today!!!

What time will you be setting off and queuing?

I live in Leeds and there are signs all over advising of the major event and queues likely!! Also try to remember that there will be the school run people on Friday at about 3pm so bear that in mind!! Apparently there are shuttle buses running from the Leeds train station to and from Roundhay Park so maybe parking in Leeds city centre is an option. Good luck and hope the tickets arrive!! My are due today for Saturday
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Old 07-09-2006, 10:16
jojo2412
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My tickets have finally arrived for Saturday!! hank God!! Not going through this rubbish again!!
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Old 07-09-2006, 10:54
NickHodgson
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Originally Posted by jojo2412
My tickets have finally arrived for Saturday!! hank God!! Not going through this rubbish again!!
Lucky you!! Were they with your normal post or separately? Our postman has already been so hopefully it's a separate delivery
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Old 07-09-2006, 11:22
jojo2412
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Originally Posted by NickHodgson
Lucky you!! Were they with your normal post or separately? Our postman has already been so hopefully it's a separate delivery


It was special delivery. the postman said that he had been delivering them since Saturday. So good luck
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Old 07-09-2006, 11:34
t2ggergal
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I got mine too last night but i had a right trip to go and get them. Royal Mail website said that a card had been left at my house andi had to bring this card with me to collect them, so i go back home looking for this card, and they haven't left one at all!!! What if that was for something that i didn't know was coming? I'd never of known about it. So go down there and collect them, had been ringing the post office all day to try and get them delivered to a different address/post office cause i wasn't supposed to be going home last night, turns out i was given the wrong number by Royal Mail customer service!! ANyway i've got them now and i'm happy, can finally get excited!!

On another note, i'm leaving from Doncaster too, i was going to leave about 11/12 ish, i know it's not far from there really but just thinking of traffic.

Also does anyone know if there was an option to buy Golden Circle tickets for Saturday? I can't remember cause it was so long ago but the tickets i have are general admission coloured green. Does this mean i won't be able to get as close as i want? And also how is that "Best Seats"?? Will be emailing to complain about this, appalling servce by IS.
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Old 07-09-2006, 11:40
NickHodgson
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I'm getting really nervous now if yours have started turning up and my wife's haven't. Luckily the guy that has bought them from me is being really understanding, but it's so frustrating.

The whole customer service on this is useless, why they couldn't have been honest instead of saying that they were sent last Friday, then Monday, then sending emails with a amde up tacking numer. The moral of the story, don't re-join the inner sanctum, instead bide your time then get them from ticketmaster, who send their tickets out 6 weeks before!!
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