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Unable to receive picture messages |
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#1 |
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Forum Member
Join Date: Mar 2004
Location: Edinburgh
Posts: 208
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Unable to receive picture messages
Hi there. Since feb I've had the motorola slvr with o2 pay as you go. However, I have never been able to receive picture messages (or all MMS). Yesterday I got an LG Chocolate and have tried to set it up for o2. I have been able to get the browser to work fine but, as with the SLVR, I still cannot receive picture messages. Here's what happens:
I've been sending MMS' to myself to see if it is working properly, they seem to send ok but when I get notification on my phone that I have a new message, it simply redirects me online and then "Sorry, The requested item could not be loaded! (Status Code: 500)" appears. This is exactly the same message as I got when trying to view them on my old phone too. The thing I don't understand is that I've been using the same sim card for 2 years now and was able to send and receive picture messages fine with my Sony phone which I had before the slvr. Here are my settings: Homepage: http://mmsc.mms.o2.co.uk:8002 Bearer: GPRS (GPRS SETTINGS) APN: payandgo.o2.co.uk username: payandgo password: Password (PROXY SETTINGS): On IP Address: 193.113.200.195 Port: 9201 DNS Settings: #empty# Any ideas why I'm not able to receive picture messages properly (both on my LG KG800 and Motorola SLVR)? Thanks. |
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#2 |
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Forum Member
Join Date: Aug 2006
Posts: 1,531
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I can send and receive MMS messages fine on my SLVR. I have the following settings - so if you match yours to mine you should have it working...
Main Menu > Messages > Menu Button > Inbox Setup > MMS Message Setup 'Composing MMS' Autosignature: *Empty* Expire After: 5 Days Reply Type: Multimedia Msg Creation Mode: Restricted Press Back < 'Receiving MMS' Home Download: Automatic Roam Download: Always Ask Filter: *Empty* Delivery Repor: Never Send Hidden Sender: Accept Messages Press Back < 'Server Info' O2 MMS should be ticked in here Click the Menu Button on 'O2 MMS' Click Edit Service Name: O2 MMS Server Name: http://mmsc.mms.o2.co.uk:8002 Web Session Name: O2 WAP GPRS Now follow these steps: Open your WAP browser Scroll down to Web Sessions Select O2 WAP GPRS and press the Menu Button on this Click on Edit Name: O2 WAP GPRS Homepage: http://wap.o2.co.uk Service Type 1: *Empty* Proxy 1: 193.113.200.195 Port: 8080 Everything else is empty apart from: Port 2: 0 DNS 1: 000.000.000.000 DNS 2: 000.000.000.000 Timeout: 15 minutes GPRS APN: payandgo.o2.co.uk User Name: payandgo Password: password That's it, should work fine now. And rememeber to use lower case letters where needed. Last edited by Embrace : 18-08-2006 at 12:10. |
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#3 |
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Forum Member
Join Date: Mar 2004
Location: Edinburgh
Posts: 208
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Hi there. Thanks for the reply
I looked at your settings and compared them with mine and they are exactly the same, unfortunately. I have an option on my new phone called "push message". When this is off, I do not receive any indication at all that a media message has been sent to my phone. When it is on I get redirected to a wap site which then just tells me the item cannot be displayed. |
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#4 |
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Forum Member
Join Date: May 2004
Location: Barry, South Wales
Posts: 4,382
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Quote:
Originally Posted by Rich Grant
Hi there. Thanks for the reply
I looked at your settings and compared them with mine and they are exactly the same, unfortunately. I have an option on my new phone called "push message". When this is off, I do not receive any indication at all that a media message has been sent to my phone. When it is on I get redirected to a wap site which then just tells me the item cannot be displayed. |
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#5 |
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Forum Member
Join Date: Mar 2004
Location: Edinburgh
Posts: 208
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Quote:
Originally Posted by robcole2004
How long have you had your sim? have you had o2 provision your sim for mms?
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#6 |
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Forum Member
Join Date: Apr 2006
Location: Liverpool
Posts: 288
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If the settings are correct, you may need to provision your phone for picture messaging (MMS). To do this, call 2425 (Bolt-Ons) free from your mobile. On the menu select option 1 and then option 2 "to provision your mobile for picture messaging". Follow the instructions from there to activate it on your mobile. I think it can take up to 48 hours to activate once you have done this.
Hope it works.
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#7 |
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Forum Member
Join Date: Mar 2004
Location: Edinburgh
Posts: 208
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Quote:
Originally Posted by Scott_14
If the settings are correct, you may need to provision your phone for picture messaging (MMS). To do this, call 2425 (Bolt-Ons) free from your mobile. On the menu select option 1 and then option 2 "to provision your mobile for picture messaging". Follow the instructions from there to activate it on your mobile. I think it can take up to 48 hours to activate once you have done this.
Hope it works. ![]() I called the number but it says that picture messaging has already been provisioned. I don't know if that's because I've already text or not. Anyway, if this doesn't work should I just call up o2 and ask them?
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#8 |
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Forum Member
Join Date: Apr 2006
Location: Liverpool
Posts: 288
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Did you get an automated reply to the text you sent? If it hasn't been activated within about 48 hours, maybe you should ring O2 as I can't see what the problem is if the settings are all correct and MMS has been provisioned on your account. I think you can call 4445 from your PAYG phone for O2 Customer Services. I think this might cost to ring this number though. It might be 20p per minute but I'm not sure.
If you didn't want to call, you could email through the form on their website instead. I have found that they are very quick at replying to emails when I have emailed them before, although I have no experience of their service on the phone. Hope this helps.
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#9 |
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Forum Member
Join Date: Mar 2004
Location: Edinburgh
Posts: 208
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Quote:
Originally Posted by Scott_14
Did you get an automated reply to the text you sent? If it hasn't been activated within about 48 hours, maybe you should ring O2 as I can't see what the problem is if the settings are all correct and MMS has been provisioned on your account. I think you can call 4445 from your PAYG phone for O2 Customer Services. I think this might cost to ring this number though. It might be 20p per minute but I'm not sure.
If you didn't want to call, you could email through the form on their website instead. I have found that they are very quick at replying to emails when I have emailed them before, although I have no experience of their service on the phone. Hope this helps. ![]()
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#10 |
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Forum Member
Join Date: Apr 2006
Location: Liverpool
Posts: 288
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Hopefully it should start working after 48 hours then. If not, a call or email to O2 should fix it.
Hope you can get it sorted out.
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#11 |
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Forum Member
Join Date: May 2004
Location: Barry, South Wales
Posts: 4,382
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If it doesnt start working id get them to supply you with a new sim card f.o.c
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I looked at your settings and compared them with mine and they are exactly the same, unfortunately.