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BT really are a bunch of muppets ! |
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#1 |
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Forum Member
Join Date: Jan 2006
Location: East Anglia
Posts: 1,714
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BT really are a bunch of muppets !
Since last Friday we haven't been able to make any outgoing calls which are chargeable on our home phone. We can make as many free calls as we like - anything starting with a "1", 0800 numbers, etc is fine.
BT say that they can't fix it until Thurdsay, allegedly because we need an engineer visit. I've argued with them till I'm blue in the face that the fault is in the exchange, and we don't need an engineer, but they are adamant. What a bunch of muppets ! (Rant over, thanks )
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#2 |
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Posts: n/a
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Tell em you're going to switch to NTL and see what happens.
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#3 |
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Forum Member
Join Date: Jan 2006
Location: East Anglia
Posts: 1,714
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We don't have NTL here. They know they have us over a barrel.
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#4 |
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Forum Member
Join Date: Apr 2006
Location: Capital of Culture'08
Posts: 1,659
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I worked for BT for quite ahwile. It does sound strange to me; sounds more like some kind of barring...nothing to do with a problem requiring an engineer! I'm assuming there is no bill issue? Or some sort of change to your line?
Did you ask to speak to a team leader? |
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#5 |
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Forum Member
Join Date: Jul 2001
Posts: 6,183
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Shouldn't this have been posted in the telephony forum?
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#6 |
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Forum Member
Join Date: Jan 2006
Location: East Anglia
Posts: 1,714
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We pay by DD in a budget plan. We're currently £75 in credit. That's going to change. I'm not giving BT interest-free cash in exchange for crap service. I can never speak to a real person at BT, not even in Calcutta. It's "Press 1 for this", and "Press 2 for that" all the time
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#7 |
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Forum Member
Join Date: Jan 2006
Location: East Anglia
Posts: 1,714
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There's a telephony forum ?
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#8 |
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Forum Member
Join Date: Jul 2006
Location: London & Brighton
Posts: 313
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I hate BT, they are idiots. I was barred from my phone and they didnt lift it even though I had paid my bill. I called them up constantly asking why and all I would get was someone telling me 'oh it will be it will just take x hours from now'. Transpires after several days of phone calls that they wouldn't lift it becasue £1 was left outstanding on the bill which they didn't tell me about! (I paid by card over the phone so whoever had taken my payment obviously put in the wrong amount). I was more than a little furious.
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#9 |
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Forum Member
Join Date: Apr 2006
Location: Capital of Culture'08
Posts: 1,659
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Quote:
Originally Posted by Nick_UK
We pay by DD in a budget plan. We're currently £75 in credit. That's going to change. I'm not giving BT interest-free cash in exchange for crap service. I can never speak to a real person at BT, not even in Calcutta. It's "Press 1 for this", and "Press 2 for that" all the time
![]() If you are not having much luck with 150 try ringing 151 which is the faults line, assuming you haven't done this already. |
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#10 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
Originally Posted by Nick_UK
Since last Friday we haven't been able to make any outgoing calls which are chargeable on our home phone. We can make as many free calls as we like - anything starting with a "1", 0800 numbers, etc is fine.
Monthly 'Whole Bill Direct Debit' solves all such problems (and saves money on line rental too). Get yourself onto that a.s.a.p. Last edited by Heinz : 21-08-2006 at 20:38. |
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