I was not actually complaining about getting items replaced in my post earlier in this thread. We didn't experience any problems in getting any items replaced. However, when you buy something that is under warranty and has continuos issues in the law you are entitled to your money back.
Fair enough after the first break down after a few of weeks of receiving the Nano a refund was not requested because it was put down to one of those things but after that broke down as well at such an early stage a refund was requested and denied. At this stage my niece had lost faith in the Nano product so that is why she wanted a refund.
Like i wrote earlier i have not experienced any HS shops doing that before so i will not be buying anymore iPods from the Apple store.
The very first replacement that we received i think was new but the others i think that they may have been refurbished.
Originally Posted by turquoisefish:
“I have had no problem with apples warrenty service (though i use the website instead of phoning up) I have had an iPod shuffle and nano - both with faults that look like they were on broken on purpose - replaced within days with no problems.”