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Good deal with homechoice |
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#1 |
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Forum Member
Join Date: Apr 2002
Location: Birmingham
Posts: 180
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Good deal with homechoice
Phoned up homechoice today to see if I could get a deal, I live in a rented flat so homechoice seemed to best option because I would not have to have anything physically installed in the flat (no drilling through walls etc..), but the prices online are not as competitive as the competition.
Anyway this is the deal I got. Big pack + music 2MB broadband Free weekend and evening calls All this for £28.99 per month (£22.99 and 4MB broadband for the first two months) . This seems to be inline with what Sky and Telewest are offering at the moment.This is maybe a clue to what the new price structuring will be which is meant to be happening in November. Last edited by bushbox browser : 14-09-2006 at 00:47. |
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#2 |
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Join Date: Sep 2004
Posts: 214
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Erm, that's not *that* good IMO - big pack vs max pack is very little difference (unless you actually want the music and kids stuff), so better to go for faster BB, no? (Obv this all depends on what you use)
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#3 |
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Forum Member
Join Date: Nov 2004
Posts: 67
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Quote:
Big pack + music Not sure that offer is gonna entice many of us 2MB broadband Free weekend and evening calls All this for £28.99 per month Already get free calls 2MB standard Have free view Free music is not worth 28.99 in my view (£40 if include line rental) Quote:
This seems to be inline with what Sky and Telewest are offering at the moment.
Not sure how this competes with Sky who are offering free broadband aren't they?Telewest are offering a similar package for only £20 (no line rental) Also what about the free broadband option carphone warehouse where you get free daytime calls, max broadband and line rental for £20. If you want free music use Youtube for your videos on demand
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#4 |
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Forum Member
Join Date: May 2003
Location: Surrey
Posts: 417
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Have you read the terms & conditions on these free broadband offers? Sky's is capped at 2Gb a month - you won't be watching much YouTube on that, I can tell you
(although granted the £5 upto 8Mb / 40Gb deal takes some beating.....) |
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#5 |
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Forum Member
Join Date: Apr 2002
Location: Birmingham
Posts: 180
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I think this package is in line with Sky and Telewest.
Telewest leisure combo pack is £26, this includes 2MB broadband and the essential TV package. With Sky you can get all the packs plus 8MB broadband without a cap for £26 per month. (packs £21, broadband £5) To note these prices for Sky and Telewest do not include free evening and weekend calls. Sky is obviously the best offer and I would jump at the chance to join their service but unfortunately I can not get a dish installed in the flat that I live. All in all I think this deal is good, it is not amazingly cheap but it seems roughly in line with what sky and telewest are offering, and much better than what is on offer on there own website. Also in answer to mbear, I only really use the Internet for site browsing so 2MB is more than enough for me. Also I wanted the music pack but not the kids so thats why I went for the big pack with music added on. Last edited by bushbox browser : 15-09-2006 at 02:56. |
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#6 |
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Join Date: Apr 2002
Location: Birmingham
Posts: 180
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Quote:
Originally Posted by aprec
Not sure that offer is gonna entice many of us
Already get free calls 2MB standard Have free view Free music is not worth 28.99 in my view (£40 if include line rental) The big pack has more channels than freeview. The big pack, 2MB broadband and free evening and weekend calls would be £22.99 if your not interested in the music. Not a bad deal I think. You can get a freeview style TV package plus 2MB broadband and free evening and weekend calls for £17.99 on there website but might even get it cheaper if you phone up because the big pack is £27.99 on there website but £22.99 if you phone up. Also the comparable Telewest package is about £26 not £20. Last edited by bushbox browser : 15-09-2006 at 03:16. |
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#7 |
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Forum Member
Join Date: Nov 2004
Posts: 799
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Quote:
Originally Posted by bushbox browser
I think this package is in line with Sky and Telewest.
Telewest leisure combo pack is £26, this includes 2MB broadband and the essential TV package. With Sky you can get all the packs plus 8MB broadband without a cap for £26 per month. (packs £21, broadband £5) To note these prices for Sky and Telewest do not include free evening and weekend calls. Sky offers 24/7 UK calls for £5, making it £42 (capped) or £47 (uncapped) Add 24/7 UK calls (Vonage) to Telewest's £26 tv/vod & broadband package and its £33.99 (uncapped). |
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#8 |
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Join Date: Apr 2002
Location: Birmingham
Posts: 180
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Quote:
Originally Posted by flashdisk
The Sky price you quote is capped and doesn't inlcude the cost of a BT phone line, so it's Sky £37 and TW £26. If you want uncapped (subject to a fair usage policy) Sky is £42 and TW still £26.
Sky offers 24/7 UK calls for £5, making it £42 (capped) or £47 (uncapped) Add 24/7 UK calls (Vonage) to Telewest's £26 tv/vod & broadband package and its £33.99 (uncapped). All the prices I quoted are for similar services so making a fair comparison, none included line rental . You are right though, if you use a voip company over a telewest broadband connection you can get a very good deal. Just to update you all on what has happened with homechoice. Got my contact sent through the post and it had no sign of the offer on it, so I phoned up to enquire what was happening. It turns out that there is no such offer, the price is actually £33.99 (not such a good deal), so I was actually lied to by the sales person. On top of that the first person I contacted at coustomer care about this put the phone down on me. Thinking of cancelling already, even before I have signed the contracts. Last edited by bushbox browser : 17-09-2006 at 23:01. |
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#9 |
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Join Date: Sep 2004
Posts: 214
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Doesn't bode well does it!
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#10 |
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Join Date: May 2003
Location: Surrey
Posts: 417
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Quote:
Originally Posted by bushbox browser
Thinking of cancelling already, even before I have signed the contracts.
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#11 |
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Forum Member
Join Date: Apr 2002
Location: Birmingham
Posts: 180
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Quote:
Originally Posted by pissedbob
You don't actually need to sign the contract - if the engineer doesn't ask for it when he calls, don't volunteer it... worked for me
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#12 |
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Forum Member
Join Date: Nov 2004
Location: London
Posts: 1,252
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Quote:
Originally Posted by pissedbob
You don't actually need to sign the contract - if the engineer doesn't ask for it when he calls, don't volunteer it... worked for me
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#13 |
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Forum Member
Join Date: Nov 2004
Posts: 67
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Quote:
Indeed. I still have my contract here, unsigned. So I can cancel anytime since I haven't signed a 12 month contract
Nonsense, You have a contract regardless of whether you have signed a piece of paper! HC perform their side of the contract by supplying services and we perform our side by paying our monthly fee and abiding by the T and Cs. If HC didn't provide TV or broadband you would of course complain that HC wern't fulfilling their contractual obligations. Whether HC enforce contracts is a completely different question of course
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#14 |
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Forum Member
Join Date: Dec 2005
Location: Barnet, N London
Posts: 150
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Of course, any contract HC would seek to enforce would surely be on the basis of what bushbox browser originally agreed.
If Homechoice seek to deviate from that BB is perfectly entitled to tell them to get knotted - no consensus ad idem you see...
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#15 |
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Forum Member
Join Date: Apr 2002
Location: Birmingham
Posts: 180
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Quote:
Originally Posted by Rufus Londinii
Of course, any contract HC would seek to enforce would surely be on the basis of what bushbox browser originally agreed.
If Homechoice seek to deviate from that BB is perfectly entitled to tell them to get knotted - no consensus ad idem you see... ![]() By the way, customer service told me it was policy not to put any offers on the contract you sign. This seems quite a convenient way to miss sell to people over the phone as there is no way of proving the offer you were given. This is exactly the problem I have now, I feel that I was lied to in order to get me to subscribe and then I have nothing to show what they offered me. Seems a bad way to treat customers, especially ones that haven’t even signed a 12 month contract yet and can cancel at anytime. |
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#16 |
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Forum Member
Join Date: Dec 2005
Location: Barnet, N London
Posts: 150
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My advice to you is to stop the contract right now unless they are prepared to honour the offer they made you. If you sign the contract (or even if you don't cancel it) they will hold you to the subscription. I'm not sure about the "cooling-off period" after installation either without seeing the full Terms & Conditions.
If you cancel now (and tell the Bank you are cancelling the Direct Debit) it will be for them to chase you for their money. And if they do you can threaten them with Trading Standards. If you wait they will claim you have accepted the revised terms! Good Luck! |
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#17 |
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Forum Member
Join Date: Jan 2005
Posts: 340
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afaik there is no cooling off period apart from the five days quoted in the paperwork which arrives prior to install, once installed that may well be it
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#18 |
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Forum Member
Join Date: Nov 2004
Location: London
Posts: 1,252
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Quote:
Originally Posted by aprec
Nonsense,
You have a contract regardless of whether you have signed a piece of paper! ![]() Quote:
Originally Posted by bushbox browser
By the way, customer service told me it was policy not to put any offers on the contract you sign.
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#19 |
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Forum Member
Join Date: Apr 2002
Location: Birmingham
Posts: 180
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Quote:
Originally Posted by johnnyrocker
afaik there is no cooling off period apart from the five days quoted in the paperwork which arrives prior to install, once installed that may well be it
The reason is that you have no way of knowing what the service is like until you have tried it. So even if it doesn’t say anything in the contract you would be able to cancel in a reasonable amount of time, what that is however is a different story unless stated in the contract. To isix, your right it dose say an offer that I am receiving for the first 2 months, but like I say I was offered the pack for less than on there website for the remainder of the contract. This amount obviously doesn’t show up because I am not getting it. I was told by more than one customer service representatives that offers do not show up on the contract. This is all getting bizarre now, it seems I have been lied to on several occasions. Think I may as well just cancel and stick with freeview, then get a broadband from someone else.
Last edited by bushbox browser : 19-09-2006 at 22:46. |
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#20 |
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Forum Member
Join Date: Nov 2004
Posts: 67
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[quote] Quote:
Originally Posted by iSix
Not according to my father who is a lawyer
![]() With respect your father must be a crap lawyer ask him about implied terms. I think you'll find that allowing HC to install a named product constitutes an intention to create legal relations, which is achieved through a contract. clarification on cancelling contracts can be found on the HC website Quote:
Your right to cancel
We believe that you will find our service compelling and highly competitive. However, as we incur substantial costs in connecting our customers, we require all customers to accept a twelve month minimum contract term. Once that twelve month period has elapsed, customers can terminate their contract by providing us with thirty days notice or by calling or writing to our Customer Care team at the contact points above. If you wish to cancel your subscription, we will contact you to arrange a suitable day and time to collect the set top box and any other equipment we may have installed in your home to enable you to receive the service. In some circumstances, when applying for our service over the telephone or internet, you may also have the right to cancel within seven working days of ordering our service, unless you have requested installation of the service within that period. Last edited by aprec : 20-09-2006 at 17:13. |
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#21 |
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Forum Member
Join Date: Aug 2005
Posts: 1,045
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I think OP you are screwed unless you can prove that you were sold the product under false pretences in which case the contract is invalid.
I'm not a lawyer so I've no idea what burden of proof is required here. |
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#22 |
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Forum Member
Join Date: Apr 2002
Location: Birmingham
Posts: 180
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[quote=aprec] Quote:
I think you'll find that allowing HC to install a named product constitutes an intention to create legal relations, which is achieved through a contract.
Think this makes sense really. |
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#23 |
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Forum Member
Join Date: Nov 2004
Location: London
Posts: 1,252
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Quote:
Originally Posted by aprec
I think you'll find that allowing HC to install a named product
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#24 |
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Forum Member
Join Date: Nov 2004
Posts: 67
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Quote:
Originally Posted by iSix
I didn't though
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All times are GMT. The time now is 23:29.

. This seems to be inline with what Sky and Telewest are offering at the moment.