taken me an hour to get through to the BT Talk Helpline and it seems Bt Talk is down ? anyone else got probs ? lost mine about 3.30pm today - no bt talk light on the hub !

location cornwall

wondered if its anywhere else ?
Last edited by hypnotist : 23-09-2006 at 17:01

Same problem here. Flashing light on my 10v and softphone won't work either.

Same here, hub is showing that it's unable to register, engaged tone if we try to dial out

hub light back on but when phone dials just doesnt ring just get a long tone like if number unobtainable.

Still nothing here, light is still off, hub event log is showing that the VOIP service is trying to register but gets a 404 in response :-S

I just found out my Broadband talk is not working also. the BT site says nothing about it being down.

Darren
Last edited by ney : 23-09-2006 at 18:13

i had the same its working now

mine still wont ring a number even though the bt talk phone light is on so still probs somewhere ? rings ok though if i dial it with landline. just get same long tone like number untainable if i try and ring out on it.
Last edited by hypnotist : 23-09-2006 at 18:24

its been off since around 430am i have reported it and im sure many others have too

although nothing seems to be getting done about it

i see a free month coming up on bbv

My broadband Talk light was on when I came in just beforte 6pm but I could not phone Broadband talk from my mobile. Light has been off for last 30mins after I turned my router offf waited for a min then turned it back on.
BT Service status dont say anything about there Broadband Talk.

Darren
Last edited by ney : 23-09-2006 at 18:40

i reported it as a fault on the bt site maybe if they get enough people doing something they will sort it out

when i call my bbv number im told " the other person has hung up" no 1571 or anything

i spoke to BT Talk technical at 3.30pm today john and there aware of it and the switchboard is jammed with calls, took me an hour to get through ! just left it on landline speaker phone.

regards

cool least know something is happening now

mine went stable for a bit a few minutes ago i picked up the phone dialed 1471 and was disconnected and redirected to my normal line

This is probably gonna sound daft, but I am quite new to this. Like everyone else on this forum I have had problems with my BT broadband talk. At first i thought it was my fault beacuse I changed the router channel from 1 to 12....

I have re-done the steps on the website www.bt.com/bbv about 7 times before I rang tech support and realised there was a problem. It won't cause a problem with the amount of times I have re-done the procedure will it?

Cheers in advance of replies.

no it shouldnt ive been doing the same thing all day if anything you might have to reconfigure the adaptor again once everythings back in working order

to do this you log into your router find out what ip the router has given to the 10v use the ip to access the 10v settings

and remember when you use the configure page at bt you may need to change the first part of the url to the adaptors ip address

MY Broadband Talk light is on again and all seems ok I think.

Darren
Last edited by ney : 24-09-2006 at 08:11

Mine too now, thanks for your advice.

Chris

yes ok here as well down in the southwest

According to the hub's logs mine finally managed to reconnect at 7:30 this morning, still seems to be ok at the moment

try calling your bbv number from another phone

its not fully fixed yet no incoming calls are coming through to either softphone or bbv

i cant ring out anymore on my talk number, but rings on incoming calls from my mobile ok

every call i get no ring tone or connection to my numbers through the broadband phone.

so looks like its gone down again, even though the phone light is on on the hub.

Yeah im getting the no dial tone thing too it takes a few seconds to come on the line after picking it up just checked again and the dialtone is there instantly now

Still not able to take incoming calls tho noticed every now and then the BBV lights flashes for a few minutes then stops again

i find it strange that one of the largest of the uk's communication provider can have these type of problems lasting more than 36 hours yet theres companies like vonage and the likes that have a solid service according to user reviews on the net

BT BBV is becoming a huge pain in the neck with the hub phone debacle and now service unreliability and the redirection of the phone number for the BroadbandTalk number to India (not being racist but whenever you ask them about Broadband Talk they put you through to Newcastle anyway as they are not trained on it and you have to spend a completely useless 10minutes explaining to them that it's BroadbandTalk which is the problem and not the actual Broadband service).

What really irks me is that both the Hub and the Voyagers are locked so you cannot set-up another SIP account through the router meaning if you want to make VoIP calls you have to have your PC on needlessly to do so.

They are taking the mickey.

yeah as iff trying to get technical support isnt trying enough now we spend half an hour on the phone to these outsourced CS's trying to explain to someone who hasnt even got the basics off understanding us

My phone was waorking fine is moring at just before 10am mum used it at just before 1pm and said she got cut off after about 10mins. All seems fine my end but have not tried phoneing my broadband number.

Darren