My BT Line has been dead since Thursday Morning. Despite numerous calls to BT i continuously get told that there is a fault at the exchange. I have now been told that service will be resumed on Monday evening.

Has anyone else had a problem like this?

Chris

This looks like a letter you'd read in VIZ magazine.


Basically BT have run some tests and have discovered the fault is in the Exchange, most likely a line card. They don't deem this an emergency and so an engineer will deal with the problem during normal working hours. BT will divert incoming calls to your mobile free of charge until the fault is fixed, but only if you ask them.

An update.

I yesterday complained to BT about the time being taken to repair a fault on our line.

I was telephoned and told that the complaint would be closed, as a customer service rep was dealing with it, however the problem has still not been resolved.

I first phoned last Thursday to report the fault. I was told that the line would be working by the Friday.

Friday evening came, and there was still no phone. I telephoned again, and was told it would be working by the Saturday.

No Luck. I phoned again, and was told by Monday evening. Monday came and went. I telephoned on Tuesday and was told it would be fixed by Today at the latest.

The line is still dead. I telephoned a little earlier to find out was was going on, and i was told that no fault has been reported, and that the line should be working fine.

I was then told that the only available time for an engineer to call would be next Wednesday, 2 weeks after our service was turned off.

I am not prepared to wait until Wednesday.

Any ideas what to do?

Chris