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Three Billing Query.
aybrave101
23-09-2006
Since i moved back to my home here, I have after changing the address of my billing, never recieved an Post/Paper bill for "three".

I have asked them and provided my details, but still never recieved it. I pay by card each month at the moment as i cancelled the direct debit.

Now the querey is this.....
I have been disconnected as i didnt pay, as i didn't recieve a bill.(or at least i cannot make outgoing.)

I cannot get any sence from the call centre.

Can I refuse to pay until i have a copy of the bill, as Strangly enough the last 3 have been of very simillar costs.

I have let this go last twice, but this time i know i have hardly used my phone, and the bill is £30 over the rental.

I don't use my phone like that.

SO, Can i refuse to pay until i get a proper bill? and should they reconnect me during this process.
They called last night, and asked for payment, i told them i wanted a bill first. So i told them i was not at home, and my cards were not with me. They asked if "the friend you are with can pay the bill"...

Been with them for years but now getting a bit tired of them. Although was stung worse by Vodafone, but that another story.

Thanks for advise.
Appleseed
23-09-2006
Originally Posted by aybrave101:
“Since i moved back to my home here, I have after changing the address of my billing, never recieved an Post/Paper bill for "three".

I have asked them and provided my details, but still never recieved it. I pay by card each month at the moment as i cancelled the direct debit.

Now the querey is this.....
I have been disconnected as i didnt pay, as i didn't recieve a bill.(or at least i cannot make outgoing.)

I cannot get any sence from the call centre.

Can I refuse to pay until i have a copy of the bill, as Strangly enough the last 3 have been of very simillar costs.

I have let this go last twice, but this time i know i have hardly used my phone, and the bill is £30 over the rental.

I don't use my phone like that.

SO, Can i refuse to pay until i get a proper bill? and should they reconnect me during this process.
They called last night, and asked for payment, i told them i wanted a bill first. So i told them i was not at home, and my cards were not with me. They asked if "the friend you are with can pay the bill"...

Been with them for years but now getting a bit tired of them. Although was stung worse by Vodafone, but that another story.

Thanks for advise.”


I think i would pay the bill (late payments show on your credit report) and then deal with the problem. They can reimburse your card if they are found to be in the wrong.
aybrave101
23-09-2006
fair enough, what about the paper billing issue, i recieve every letter i changed except them?
Appleseed
23-09-2006
Originally Posted by aybrave101:
“fair enough, what about the paper billing issue, i recieve every letter i changed except them?”

Check with CS that they have your correct address and that they ARE actually sending them.
aybrave101
23-09-2006
I have and they said they have, but i don't get them. BUT, no tbeing racist the call centres have difficulty undersatang you half the time anyway and vice versa.

Sorry bout typos its saturday night !! hic!
Last edited by aybrave101 : 23-09-2006 at 21:21
Appleseed
23-09-2006
Originally Posted by aybrave101:
“I have and they said they have, but i don't get them. BUT, no tbeing racist the call centres have difficulty undersatang you half the time anyway and vice versa.”


I know what you mean, my provider (T-Mobile) have call centres in Wales and Scotland and i sometimes have probs understanding the Scots (nice people though)

Fortunately, they don't use Indian call centres (Yet)

You could cancel paper billing and use the online one instead, it's good as you can monitor the usage in real time.
aybrave101
23-09-2006
Originally Posted by AlarmsBloke:
“I know what you mean, my provider (T-Mobile) have call centres in Wales and Scotland and i sometimes have probs understanding the Scots (nice people though)

Fortunately, they don't use Indian call centres (Yet)

You could cancel paper billing and use the online one instead, it's good as you can monitor the usage in real time.”

My provider, is in India. Sometimes i get passed to Irish, Liverpudlians, and Scottish (which incidently i am)!!

Funny, i have no problems understanding any British dialect, (possibly with the exception of Peterhead.)
But thats probably because I have been working all around the country for years.

Anyway,

May try that idea. thanks.

It just seems to get worse and worse with moblie service providers.

Might be a good idea, thanks
boredtoday
24-09-2006
you can sign up and check your 3 bills online...just do that.

i totally sympthise with you about Three...was with them for a year and NEVER AGAIN. The minute you need there help and need to discuss anything you hit a brick wall.
strawberry66
24-09-2006
Go to your nearest 3 shop and they will sort it out for you. When I had a 3 contract for 2 days (and cancelled) the shop staff said to go into a 3 shop and speak to them as they didn't have much faith in the call centre.
wavejockglw
24-09-2006
One employee of the company telling a customer they have no faith in another division.

A starter for 10....

That statement alone should ring some alrm bells...

Worrying.
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