Since i moved back to my home here, I have after changing the address of my billing, never recieved an Post/Paper bill for "three".
I have asked them and provided my details, but still never recieved it. I pay by card each month at the moment as i cancelled the direct debit.
Now the querey is this.....
I have been disconnected as i didnt pay, as i didn't recieve a bill.(or at least i cannot make outgoing.)
I cannot get any sence from the call centre.
Can I refuse to pay until i have a copy of the bill, as Strangly enough the last 3 have been of very simillar costs.
I have let this go last twice, but this time i know i have hardly used my phone, and the bill is £30 over the rental.
I don't use my phone like that.
SO, Can i refuse to pay until i get a proper bill? and should they reconnect me during this process.
They called last night, and asked for payment, i told them i wanted a bill first. So i told them i was not at home, and my cards were not with me. They asked if "the friend you are with can pay the bill"...
Been with them for years but now getting a bit tired of them. Although was stung worse by Vodafone, but that another story.
Thanks for advise.
I have asked them and provided my details, but still never recieved it. I pay by card each month at the moment as i cancelled the direct debit.
Now the querey is this.....
I have been disconnected as i didnt pay, as i didn't recieve a bill.(or at least i cannot make outgoing.)
I cannot get any sence from the call centre.
Can I refuse to pay until i have a copy of the bill, as Strangly enough the last 3 have been of very simillar costs.
I have let this go last twice, but this time i know i have hardly used my phone, and the bill is £30 over the rental.
I don't use my phone like that.
SO, Can i refuse to pay until i get a proper bill? and should they reconnect me during this process.
They called last night, and asked for payment, i told them i wanted a bill first. So i told them i was not at home, and my cards were not with me. They asked if "the friend you are with can pay the bill"...
Been with them for years but now getting a bit tired of them. Although was stung worse by Vodafone, but that another story.
Thanks for advise.