my laptop is in repair and has been for neally 3weeks they said they was going to call me back with updates and quotes on other problems it has and i want fixing, after a week i got nothing so i rang them up(0870) and they said we will ring you back within the next 2days bla bla bla.... still nothing so i rang again (0870) same thing still no parts still no call from them, so i rang again(0870)........... during the last week i have rang them everyday and still nothing still no parts still long ques waiting on hold etc..... i dont know how big the phone bill will be and i hope it is not big. Within 3weeks i have had one call from them.
Do you think if it is big i can complain and get some money back on it?

just found a 0800 number that i can call them with but still the costs to the other calls i have made to them

http://www.saynoto0870.com/

0870 is charged at national call rates but I cant really say how much a national call rate is.

Darren

Usually AROUND 8p per minute daytime, 4p off-peak, 2p weekend. I THINK!

On BT Together plans, calling 0870 numbers would have cost:

7.509 ppm (Mon-Fri 6:00am-6:00pm)
3.749 ppm (Mon-Fri before 6:00am and after 6:00pm)
1.500 pmm (Sat & Sun)


Non-BT Together residential customers would have been charged:

7.91 ppm (Mon-Fri 6:00am-6:00pm)
3.95 ppm (Mon-Fri before 6:00am and after 6:00pm)
1.50 pmm (Sat & Sun)

(Except numbers beginning 0870 09, 0870 185, 0870 187 & 0870 188)

Normal minimum call charge applies


Edit: the rate reduced today

Details on the new rates here
Last edited by dawson : 01-10-2006 at 18:47

Thanks for the link.

Darren

Definately not charged a national rate, and for years there have been complaints that they are wrongly advertised as such, as the cost of calling the real local and national numbers have dropped.

0870 are dearer than national rate.


Daytimes:
BT charges 3p/min to 01 and 02 local / national numbers.

Call 1899 charges 3 pence per call (not per min) to 01 and 02 local / national numbers.


Evenings and weekends:
BT charges 5.5p for up to an hour to 01 and 02 local / national numbers.

Call 1899 charges 3 pence per call (not per min) to 01 and 02 local / national numbers.

Primus Saver 2 (for no monthly fee) charges ZERO pence for up to 90 mins.


Compare that to the cost of calling the rip-off 0870 numbers.

Companies earn a cut of the revenue on 0870 numbers, hence they like to keep you hanging on hold for no real reason.
Last edited by MadMulla : 02-10-2006 at 23:40