Originally Posted by MadMulla:
“Why people use rip off 118 services, and even more puzzling is why people pay to be put through, when just having the number, hanging up, and dialling will be much cheaper, especially if it's a freephone number, or even a standard number, at most if you know what you are doing will only cost 3p for the entire call.”
Me (recorded): BT 118500, which name please?
Caller: I want to complain about my bill, it's too expensive.
Me: Then you need the BT billing department. The number for that is 0800 (whatever it was).
Caller: Can you put me through to that?
Me: This number's free if you hang up and dial it from a BT landline, if I connect you, you will be charged at (whatever the rate was).
Caller: Put me through please.
(I hit Connect and sigh)