Can anyone help me with an iPod problem that's totally defeated me and my mate?
In a nutshell - her computer has stopped recognising her iPod (photo).
Right - this happened a bit ago. Everything was fine until a new printer scanner and a bluetooth dongle were installed - then it just refused to see it in iTunes or Windows.
OK - so we've tried resetting the ipod, reinstalling iTunes - and even restoring the iPod to factory settings. Couldn't do this - all it said was - 'cannot mount iPod.' The iPod's been sent back to Apple - who say there's nothing wrong with it.
Anyway - another attempt today. All that happens when the iPod is plugged in is a 'do not disconnect' message. It doesn't register in iTunes - and what's more - she can't use any of the commands in iTunes while the pod is plugged in. In fact - as soon as the pod is plugged in nothing seems to work.
In desparation - we did a system restore to a time when she was sure the pod had been working - but still nothing's working at all - just the disconnect message and a frozen iTunes when she plugs it in.
Any thoughts????
In a nutshell - her computer has stopped recognising her iPod (photo).
Right - this happened a bit ago. Everything was fine until a new printer scanner and a bluetooth dongle were installed - then it just refused to see it in iTunes or Windows.
OK - so we've tried resetting the ipod, reinstalling iTunes - and even restoring the iPod to factory settings. Couldn't do this - all it said was - 'cannot mount iPod.' The iPod's been sent back to Apple - who say there's nothing wrong with it.
Anyway - another attempt today. All that happens when the iPod is plugged in is a 'do not disconnect' message. It doesn't register in iTunes - and what's more - she can't use any of the commands in iTunes while the pod is plugged in. In fact - as soon as the pod is plugged in nothing seems to work.
In desparation - we did a system restore to a time when she was sure the pod had been working - but still nothing's working at all - just the disconnect message and a frozen iTunes when she plugs it in.
Any thoughts????
make sure that your windows firewall hasn't switched itself back on, this happened to me