Mobile Phone : 'Sim Card Rejected'

D2k · 26-12-2002, 18:56

Just got a new mobile for xmas ! over the moon! - its a vodafone.
i wanted to set a pin for it , but instead got a message saying
ENTER PUK CODE: what is a puk code!, i looked in the box of the phone and there was nothing there about puk or their codes.
i then entered the sim number and got a message saying
SIM CARD REJECTED -and now im stuck with it!

PLEASE Help Guys, I Want My phone back!!

Alex Duggan · 26-12-2002, 19:06

Did this once with my code - think i was playing with too many of the buttons and locked it and it asked for PUK code - just had to give virgin mobile a ring (vodafone in your case) and sorted me out with that over the phone.

Think that some phones/sim cards come with the OUK code when you buy it - not sure about that though,

smegbot · 26-12-2002, 19:10

Don't want to alarm you or anything but I've only ever heard of a PUK code being needed to unlock a phone which has either been tampered with or if a security/pin code has been incorrectly entered too many times. If its a brand new phone it should have a default pin code eg 1111 (it will be in the handbook) but you should not be asked for a PUK code on a brand new phone on your first attempt to assign your pin.

Hopefully all thats caused it is someone trying the phone out for you to make sure it works and pehaps pressed a few too many buttons. Anyway as per previous post give the Service Provider a call to sort it out for you.

D2k · 26-12-2002, 19:23

only thing is that dont come up anymore instead its saying SIM CARD REJECTED

Thanks For Your Help Anyway! - Very much grateful!

26-12-2002, 20:34

when you enter a pin code wrong 3 times, this locks the phone up, and it requires a puk code. this a long 'unlock' number, which is based on your mobile phone number, and is available from your network. if you enter this code, you will be asked to set a new pin code, then you can keep the puk safe, because it will always be the same. but if you enter it incorrectly, (in your case you did) your sim card will be perminantly blocked (hence the sim card rejected message). im not too sure weather you can actually unblock it, its best to call up vodafone for some advice. at worst, you might have to but another sim from the carphone warehouse or another similar store, then have your old number transfered to it. iirc though, vodafone currenty have an offer running where if you transfer the number over, you'll get £20 credit on the new sim.

riaz · 27-12-2002, 11:06

yeh if you enter the pin wrong 3times then it makes u enter the PUK code. nothin to worry about. just ring vodafone up and they will give u the code

Mr_Rob · 27-12-2002, 16:13

I believe if you enter a wrong code (when asked for a PUK) a number of times, then your SIM card will lock up completely.

27-12-2002, 16:17

Quote:

yeh if you enter the pin wrong 3times then it makes u enter the PUK code. nothin to worry about. just ring vodafone up and they will give u the code

Not if the sim card is blocked - you wont be able to enter it.

Quote:

Originally posted by Mr_Rob
I believe if you enter a wrong code (when asked for a PUK) a number of times, then your SIM card will lock up completely.

That's what i said in my post.

Mr_Rob · 27-12-2002, 16:22

Quote:

Originally posted by andysmith
That's what i said in my post. [/b]

The same message emphasised

27-12-2002, 17:46

Quote:

Originally posted by Mr_Rob
The same message emphasised

D2k · 27-12-2002, 22:48

How Much are sim cards? and ive still get the reseat (is that how you spell it!) will they change it! - as ive only used it once

eskel · 28-12-2002, 00:14

if you've got the reciept, i'd go back and act dumb or blame your child or something. sure it's happened to lots of people. my daughter managed to block my son's and we got it sorted.

28-12-2002, 01:16

where did you buy if from? as eskel said, i'm sure most places would replace it for you. if it comes to it, sim cards are about £10-£20.

28-12-2002, 17:36

just to add that voda sims are actually £29.99 from the carphone warehouse!

Dinger · 29-12-2002, 14:26

if u r aon pay as u talk dial 191 from any other vodafone or call 07836 191191 and select the option for PUK codes. you will have to enter your mobile phone number..

Hope this helps

Dinger

Tumble weed · 30-12-2002, 14:14

Or just take your mob phone down to Vodafone store or Carphone warehouse and they will be able to do this.
Last Christmas I did this forgot my pin and had the same thing, Your best bet is to take it down a Vodafone store & they'll do it for you.
She even gave me my puk code in case it happened again.

But I think you only get 10 chances to enter the correct PUK code before your sim card becomes unless & I think in this case you need to get a new sim card :'(

26-12-2002, 18:56	#1
D2k Forum Member Join Date: Oct 2002 Posts: 619	Mobile Phone : 'Sim Card Rejected' Just got a new mobile for xmas ! over the moon! - its a vodafone. i wanted to set a pin for it , but instead got a message saying ENTER PUK CODE: what is a puk code!, i looked in the box of the phone and there was nothing there about puk or their codes. i then entered the sim number and got a message saying SIM CARD REJECTED -and now im stuck with it! PLEASE Help Guys, I Want My phone back!!

26-12-2002, 19:06	#2
Alex Duggan Forum Member Join Date: Dec 2000 Location: Exeter, Devon, UK Posts: 5,705	Did this once with my code - think i was playing with too many of the buttons and locked it and it asked for PUK code - just had to give virgin mobile a ring (vodafone in your case) and sorted me out with that over the phone. Think that some phones/sim cards come with the OUK code when you buy it - not sure about that though,

26-12-2002, 19:10	#3
smegbot Forum Member Join Date: Feb 2002 Location: Peterborough Posts: 241	Don't want to alarm you or anything but I've only ever heard of a PUK code being needed to unlock a phone which has either been tampered with or if a security/pin code has been incorrectly entered too many times. If its a brand new phone it should have a default pin code eg 1111 (it will be in the handbook) but you should not be asked for a PUK code on a brand new phone on your first attempt to assign your pin. Hopefully all thats caused it is someone trying the phone out for you to make sure it works and pehaps pressed a few too many buttons. Anyway as per previous post give the Service Provider a call to sort it out for you.

26-12-2002, 19:23	#4
D2k Forum Member Join Date: Oct 2002 Posts: 619	only thing is that dont come up anymore instead its saying SIM CARD REJECTED Thanks For Your Help Anyway! - Very much grateful!

26-12-2002, 20:34	#5
Pingu Posts: n/a	when you enter a pin code wrong 3 times, this locks the phone up, and it requires a puk code. this a long 'unlock' number, which is based on your mobile phone number, and is available from your network. if you enter this code, you will be asked to set a new pin code, then you can keep the puk safe, because it will always be the same. but if you enter it incorrectly, (in your case you did) your sim card will be perminantly blocked (hence the sim card rejected message). im not too sure weather you can actually unblock it, its best to call up vodafone for some advice. at worst, you might have to but another sim from the carphone warehouse or another similar store, then have your old number transfered to it. iirc though, vodafone currenty have an offer running where if you transfer the number over, you'll get £20 credit on the new sim.

27-12-2002, 11:06	#6
riaz Forum Member Join Date: Apr 2001 Posts: 672	yeh if you enter the pin wrong 3times then it makes u enter the PUK code. nothin to worry about. just ring vodafone up and they will give u the code

27-12-2002, 16:13	#7
Mr_Rob Forum Member Join Date: Mar 2001 Location: Worcester Posts: 517	I believe if you enter a wrong code (when asked for a PUK) a number of times, then your SIM card will lock up completely.

27-12-2002, 16:17	#8
Pingu Posts: n/a	Quote: yeh if you enter the pin wrong 3times then it makes u enter the PUK code. nothin to worry about. just ring vodafone up and they will give u the code Not if the sim card is blocked - you wont be able to enter it. Quote: Originally posted by Mr_Rob I believe if you enter a wrong code (when asked for a PUK) a number of times, then your SIM card will lock up completely. That's what i said in my post.

27-12-2002, 16:22	#9
Mr_Rob Forum Member Join Date: Mar 2001 Location: Worcester Posts: 517	Quote: Originally posted by andysmith That's what i said in my post. [/b] The same message emphasised

27-12-2002, 17:46	#10
Pingu Posts: n/a	Quote: Originally posted by Mr_Rob The same message emphasised

27-12-2002, 22:48	#11
D2k Forum Member Join Date: Oct 2002 Posts: 619	How Much are sim cards? and ive still get the reseat (is that how you spell it!) will they change it! - as ive only used it once

28-12-2002, 00:14	#12
eskel Forum Member Join Date: Jun 2002 Posts: 981	if you've got the reciept, i'd go back and act dumb or blame your child or something. sure it's happened to lots of people. my daughter managed to block my son's and we got it sorted.

28-12-2002, 01:16	#13
Pingu Posts: n/a	where did you buy if from? as eskel said, i'm sure most places would replace it for you. if it comes to it, sim cards are about £10-£20.

28-12-2002, 17:36	#14
Pingu Posts: n/a	just to add that voda sims are actually £29.99 from the carphone warehouse!

29-12-2002, 14:26	#15
Dinger Forum Member Join Date: Mar 2002 Posts: 1,768	if u r aon pay as u talk dial 191 from any other vodafone or call 07836 191191 and select the option for PUK codes. you will have to enter your mobile phone number.. Hope this helps Dinger

30-12-2002, 14:14	#16
Tumble weed Forum Member Join Date: Dec 2002 Location: England ~ UK (Ex NTL Area) Posts: 7,682	Or just take your mob phone down to Vodafone store or Carphone warehouse and they will be able to do this. Last Christmas I did this forgot my pin and had the same thing, Your best bet is to take it down a Vodafone store & they'll do it for you. She even gave me my puk code in case it happened again. But I think you only get 10 chances to enter the correct PUK code before your sim card becomes unless & I think in this case you need to get a new sim card :'(

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Mobile Phone : 'Sim Card Rejected'