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Homechoice Line & Sky+ box
salman1
21-10-2006
Hi,

I have just had my BT rental transferred to Homechoice who are now managing the line. Thanks for all those who replied to my original thread asking about the subject

http://www.digitalspy.co.uk/forums/s...d.php?t=468393

The transfer was yesterday and everything appeared to go ahead fine. I just hope that BT dont keep billing me.

But have come across the first hurdle.

I have 2 Sky boxes connected to the phone line and since the transfer these cant call out. The actual line is ok, there is a dial tone etc.I have filters attached to the phone sockets and have replaced these incase of a fault. I tried connecting them to the master socket also but to no avail. I know the boxes work as tried them at a neighbours house.Who has a BT line and they can dial out sucessfully.

I contacted Sky who said it was aan issue with the line and nothing on their end. Possibly data calls are being blocked.

I rang HC who said they cant see a problem, nothing is blocked. Passed to second line who also said the same.

Now the only thing that has changed is that the line has moved to Homechoice.

Has anyone else had this problem ? any suggestions ?

Thanks.
Last edited by salman1 : 21-10-2006 at 01:40
aprec
21-10-2006
Get Sky broadband
P60
22-10-2006
I've had homechoice broadband for 5 years always been reliable,also got sky but from whats been posted about their broadband I think I will give it another 6 months before thinking about changing to them.
salman1
23-10-2006
Hi,

Thanks for all your replies.

I also thought of leaving Homechoice and going for Sky BB but again was put ofbut some off by some fo horror stories that have been posted.

If I had known about the problem with the Sky boxes dialling out I would have left my phone service with BT. Me and wish of having one bill for phone and internet!.

I wold not have been too bothered if I didnot have Sky multiroom which demands a phone connection.
johnnyrocker
23-10-2006
there should be no problem with the sky boxes dialing out if they are connected to the analogue side of the sockets.
pissedbob
24-10-2006
Can you just switch your line rental back to BT - or is there a minimum period you must take the HC line rental for?
DrinkingBuddy
24-10-2006
Surely if the switch is causing the problem, any contract should be cancellable (?) based purely on the fact it cannot provide the required functionality (assuming it was not excluded in any contract you signed).
IRBAH
24-10-2006
Its the same copper cable running from your house to the exchange - the only difference is now it runs via their DSLAM. There is no reason why this shoudl happen - very unusual.

You can stop the line rental at any time, just go to a provider and sign up with them (i.e BT), they'll take care of everything and switch it back. DO NOT cancel your HC line, if you do, you'll end up with no line at all!
salman1
24-10-2006
Hi,

Thanks for your replies.

Yes I thought it was very strange also and hindsight is a wonderful thing and had I known wouldnt have bothered.

I called Homechoice this morning and they said they had closed the incident. They stated that they do not support any equipment connected to the line apart from the HC box. When I asked that it was working before when I was with BT and it states on their site that

"Does the phone service work with digital TV boxes that connect to my phone line (Freeview, Sky etc)?
Yes - although remember that Homechoice itself comes with up to 85 digital TV channels, including on-demand channels."

He simply hung up on me!

Now I consider myself very lucky that I have had HC for nearly a year now without any major problems. But I am coming to realise that it can be very difficult to solve problems!.

IRBAH you mention that I can take the line rental back to BT.Its very important to me that I retain my existing number so if I sign up do I get a temp number and then my existing number becomes live on the BT network once its migrated over from HC?

Not too clear on the process any further info would be appreciated.

Thanks.
IRBAH
27-10-2006
All they will change is the way in which you are billed effectively - to change back to BT, call BT advise them you wish to come back to them (retaining the same number) and they will. From there they will contact the HC network providers and arrange the switch back. It will take approx x10 working days for the switch to occur and during this time you will receive x2 letters - one form BT and one from HC advising of the switch over and specifiying the date it will occur.

Would be interesting to note if once th switchback has occured, if you still experience this problem?
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