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T-Mobile billing problems
lamby
28-10-2006
Hey

Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences
dangermouse1986
28-10-2006
Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit.
lamby
29-10-2006
Originally Posted by dangermouse1986:
“Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit.”


3G Billing???

The problem for me is just stndard calls.

I just looked at my recent calls for this month.. and its got calls from August on there!!!
Last edited by lamby : 29-10-2006 at 10:33
lamby
30-10-2006
Any idea when it will be fixed?
dangermouse1986
31-10-2006
They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in.
lamby
01-11-2006
Originally Posted by dangermouse1986:
“They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in.”


So my current "bill" sits at £229... if this isnt resolved by the 17th Nov... (my bill date) will i be charged???? i bloody hope not.
dangermouse1986
01-11-2006
I have had a few cases of this happening today therefore taking over peoples credit limit. On the other hand when it hits peoples bill cycles it will credit and fix what the problem is. You could try and email cust.rel@t-mobile.co.uk
lamby
18-11-2006
Hey

I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people?
dangermouse1986
18-11-2006
Originally Posted by lamby:
“Hey

I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people?”


Well it all depends on the team manager that it escalates too. Some meet you half way others just bite the bullet, but to be honest your best bet is to email customer relations in the reply i gave before. They have more power and be persistent, either they compensate for their mistake or they give a full indepth reason as to what happened and what they are going to do about it. Insist on a manager if you call and keep your cool when talking because if you go on all guns blazing (im not saying you will) then the more likely the manager will be the same in crediting you!!

Let me know how you get on!
lamby
19-11-2006
Hey

I have sent an email to them. Basically askin if they could reduce my bill to just my line rental charge.. Im still not convinced that i have been credited enough..
Last edited by lamby : 19-11-2006 at 12:16
lamby
20-11-2006
done... they have set my bill to only my line rental.. which is £57
rex everything
21-11-2006
Tmobile - such wonderful people
dangermouse1986
22-11-2006
Originally Posted by lamby:
“done... they have set my bill to only my line rental.. which is £57”


Excellent, glad you got it sorted mate!
Mowbray
23-11-2006
Originally Posted by lamby:
“Hey

Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences”


I've just changed to their, Flext35 plan, which gives you £180 credit a month for a fixed fee of £35, If you go over the limit in the month, you pay . Every week they send you a text to tell you how much of your allowance you have left, it's working for me so far.
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