T-Mobile billing problems

lamby · 28-10-2006, 16:21

Hey

Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences

dangermouse1986 · 28-10-2006, 22:42

Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit.

lamby · 29-10-2006, 10:18

Quote:

Originally Posted by dangermouse1986

Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit.

3G Billing???

The problem for me is just stndard calls.

I just looked at my recent calls for this month.. and its got calls from August on there!!!

Last edited by lamby : 29-10-2006 at 10:33.

lamby · 30-10-2006, 10:21

Any idea when it will be fixed?

dangermouse1986 · 31-10-2006, 23:32

They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in.

lamby · 01-11-2006, 10:45

Quote:

Originally Posted by dangermouse1986

They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in.

So my current "bill" sits at £229... if this isnt resolved by the 17th Nov... (my bill date) will i be charged???? i bloody hope not.

dangermouse1986 · 01-11-2006, 22:47

I have had a few cases of this happening today therefore taking over peoples credit limit. On the other hand when it hits peoples bill cycles it will credit and fix what the problem is. You could try and email cust.rel@t-mobile.co.uk

lamby · 18-11-2006, 08:46

Hey

I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people?

dangermouse1986 · 18-11-2006, 20:00

Quote:

Originally Posted by lamby

Hey

I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people?

Well it all depends on the team manager that it escalates too. Some meet you half way others just bite the bullet, but to be honest your best bet is to email customer relations in the reply i gave before. They have more power and be persistent, either they compensate for their mistake or they give a full indepth reason as to what happened and what they are going to do about it. Insist on a manager if you call and keep your cool when talking because if you go on all guns blazing (im not saying you will) then the more likely the manager will be the same in crediting you!!

Let me know how you get on!

lamby · 19-11-2006, 12:05

Hey

I have sent an email to them. Basically askin if they could reduce my bill to just my line rental charge.. Im still not convinced that i have been credited enough..

lamby · 20-11-2006, 16:04

done... they have set my bill to only my line rental.. which is £57

rex everything · 21-11-2006, 17:00

Tmobile - such wonderful people

dangermouse1986 · 22-11-2006, 22:57

Quote:

Originally Posted by lamby

done... they have set my bill to only my line rental.. which is £57

Excellent, glad you got it sorted mate!

Mowbray · 23-11-2006, 06:30

Quote:

Originally Posted by lamby

Hey

Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences

I've just changed to their, Flext35 plan, which gives you £180 credit a month for a fixed fee of £35, If you go over the limit in the month, you pay . Every week they send you a text to tell you how much of your allowance you have left, it's working for me so far.

28-10-2006, 16:21	#1
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	T-Mobile billing problems Hey Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences

19-11-2006, 12:05	#10
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Hey I have sent an email to them. Basically askin if they could reduce my bill to just my line rental charge.. Im still not convinced that i have been credited enough.. Last edited by lamby : 19-11-2006 at 12:16.

28-10-2006, 22:42	#2
dangermouse1986 Forum Member Join Date: Jun 2004 Posts: 1,544	Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit.

29-10-2006, 10:18	#3
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Quote: Originally Posted by dangermouse1986 Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit. 3G Billing??? The problem for me is just stndard calls. I just looked at my recent calls for this month.. and its got calls from August on there!!! Last edited by lamby : 29-10-2006 at 10:33.

30-10-2006, 10:21	#4
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Any idea when it will be fixed?

31-10-2006, 23:32	#5
dangermouse1986 Forum Member Join Date: Jun 2004 Posts: 1,544	They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in.

01-11-2006, 10:45	#6
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Quote: Originally Posted by dangermouse1986 They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in. So my current "bill" sits at £229... if this isnt resolved by the 17th Nov... (my bill date) will i be charged???? i bloody hope not.

01-11-2006, 22:47	#7
dangermouse1986 Forum Member Join Date: Jun 2004 Posts: 1,544	I have had a few cases of this happening today therefore taking over peoples credit limit. On the other hand when it hits peoples bill cycles it will credit and fix what the problem is. You could try and email cust.rel@t-mobile.co.uk

18-11-2006, 08:46	#8
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	Hey I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people?

18-11-2006, 20:00	#9
dangermouse1986 Forum Member Join Date: Jun 2004 Posts: 1,544	Quote: Originally Posted by lamby Hey I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people? Well it all depends on the team manager that it escalates too. Some meet you half way others just bite the bullet, but to be honest your best bet is to email customer relations in the reply i gave before. They have more power and be persistent, either they compensate for their mistake or they give a full indepth reason as to what happened and what they are going to do about it. Insist on a manager if you call and keep your cool when talking because if you go on all guns blazing (im not saying you will) then the more likely the manager will be the same in crediting you!! Let me know how you get on!

20-11-2006, 16:04	#11
lamby Forum Member Join Date: Jul 2000 Location: Oxford, UK Posts: 3,332	done... they have set my bill to only my line rental.. which is £57

21-11-2006, 17:00	#12
rex everything Forum Member Join Date: Sep 2006 Posts: 247	Tmobile - such wonderful people

22-11-2006, 22:57	#13
dangermouse1986 Forum Member Join Date: Jun 2004 Posts: 1,544	Quote: Originally Posted by lamby done... they have set my bill to only my line rental.. which is £57 Excellent, glad you got it sorted mate!

23-11-2006, 06:30	#14
Mowbray Forum Member Join Date: Sep 2005 Posts: 1,352	Quote: Originally Posted by lamby Hey Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences I've just changed to their, Flext35 plan, which gives you £180 credit a month for a fixed fee of £35, If you go over the limit in the month, you pay . Every week they send you a text to tell you how much of your allowance you have left, it's working for me so far.

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T-Mobile billing problems