DS Forums

 
 

T-Mobile billing problems


Reply
Thread Tools Search this Thread
Old 28-10-2006, 16:21
lamby
Forum Member
 
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332

Hey

Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences
lamby is offline Follow this poster on Twitter   Reply With Quote
Please sign in or register to remove this advertisement.
Old 28-10-2006, 22:42
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,544
Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit.
dangermouse1986 is offline   Reply With Quote
Old 29-10-2006, 10:18
lamby
Forum Member
 
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
Originally Posted by dangermouse1986
Yes there is a 3G billing problem at the moment, some calls that should have been printed the previous month are being held back into unbilled, and they are eating up allowances, also in some cases effecting credit limit.

3G Billing???

The problem for me is just stndard calls.

I just looked at my recent calls for this month.. and its got calls from August on there!!!

Last edited by lamby : 29-10-2006 at 10:33.
lamby is offline Follow this poster on Twitter   Reply With Quote
Old 30-10-2006, 10:21
lamby
Forum Member
 
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
Any idea when it will be fixed?
lamby is offline Follow this poster on Twitter   Reply With Quote
Old 31-10-2006, 23:32
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,544
They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in.
dangermouse1986 is offline   Reply With Quote
Old 01-11-2006, 10:45
lamby
Forum Member
 
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
Originally Posted by dangermouse1986
They have called it 3G Billing problem but if affects any calls, not sure why though. Its an ongoing problem they hadnt a resolution date the last time I was in.

So my current "bill" sits at £229... if this isnt resolved by the 17th Nov... (my bill date) will i be charged???? i bloody hope not.
lamby is offline Follow this poster on Twitter   Reply With Quote
Old 01-11-2006, 22:47
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,544
I have had a few cases of this happening today therefore taking over peoples credit limit. On the other hand when it hits peoples bill cycles it will credit and fix what the problem is. You could try and email cust.rel@t-mobile.co.uk
dangermouse1986 is offline   Reply With Quote
Old 18-11-2006, 08:46
lamby
Forum Member
 
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
Hey

I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people?
lamby is offline Follow this poster on Twitter   Reply With Quote
Old 18-11-2006, 20:00
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,544
Originally Posted by lamby
Hey

I got my bill today... And they gave me a credit of £180!!! taking my bill to.... £300!!!! i went mad!!! i said that its there fault, as i didnt nohow many minutes i had remaining.. And asked for something more.. she then offered me a further £150 taking my bill to £150.... Dangermouse... whats the offers been to other people?

Well it all depends on the team manager that it escalates too. Some meet you half way others just bite the bullet, but to be honest your best bet is to email customer relations in the reply i gave before. They have more power and be persistent, either they compensate for their mistake or they give a full indepth reason as to what happened and what they are going to do about it. Insist on a manager if you call and keep your cool when talking because if you go on all guns blazing (im not saying you will) then the more likely the manager will be the same in crediting you!!

Let me know how you get on!
dangermouse1986 is offline   Reply With Quote
Old 19-11-2006, 12:05
lamby
Forum Member
 
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
Hey

I have sent an email to them. Basically askin if they could reduce my bill to just my line rental charge.. Im still not convinced that i have been credited enough..

Last edited by lamby : 19-11-2006 at 12:16.
lamby is offline Follow this poster on Twitter   Reply With Quote
Old 20-11-2006, 16:04
lamby
Forum Member
 
Join Date: Jul 2000
Location: Oxford, UK
Posts: 3,332
done... they have set my bill to only my line rental.. which is £57
lamby is offline Follow this poster on Twitter   Reply With Quote
Old 21-11-2006, 17:00
rex everything
Forum Member
 
Join Date: Sep 2006
Posts: 247
Tmobile - such wonderful people
rex everything is offline   Reply With Quote
Old 22-11-2006, 22:57
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,544
Originally Posted by lamby
done... they have set my bill to only my line rental.. which is £57

Excellent, glad you got it sorted mate!
dangermouse1986 is offline   Reply With Quote
Old 23-11-2006, 06:30
Mowbray
Forum Member
 
Join Date: Sep 2005
Posts: 1,352
Originally Posted by lamby
Hey

Check your T-Mobile calls... i have just seen i have 0 minites and £202 work of recent calls!!! T-Mob say that its a problem linked to 2-3 months on your bills... something like calls from last months bills are being charged for then eaten out of your nxt months allowences

I've just changed to their, Flext35 plan, which gives you £180 credit a month for a fixed fee of £35, If you go over the limit in the month, you pay . Every week they send you a text to tell you how much of your allowance you have left, it's working for me so far.
Mowbray is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 06:02.