Vodafone Network Down (merged)

Woodclanland · 29-10-2006, 01:34

Just what the title says

Crap network (but its what my Daughter chose)

well over 1 hour now

BoBaDoB · 29-10-2006, 01:38

could just be your local transmitter

Mr.Rob · 29-10-2006, 02:23

I've been trying to phone someone on Vodafone for the past hour - tell's me there number dosent exist - bloody mobiles

Rob_Online · 29-10-2006, 11:37

Happend here last night too, texts didn't send nor phone calls.
Still can't get 2345 to work!

ilovekrys · 29-10-2006, 11:42

its the same in sussex

mikw · 29-10-2006, 19:29

Same here in the east midlands last night too.

severn · 29-10-2006, 23:39

Quote:

Originally Posted by Rob_Online

Happend here last night too, texts didn't send nor phone calls.
Still can't get 2345 to work!

Yeah it was a pain, didn't work most of the night either.

BoBaDoB · 30-10-2006, 16:48

if there is ever a problem the best thing to do is call customer services where they can do all the relative checks to see if there are any network problems, if not then the technical dept require as much information as they can so they can put it forward to the enginers so it can be sorted as quickly as possible. It is always advisable to do the following:

manual roam to a different network then back to your own
hard reset: Remove the battery while the phone is still on, take out the sim card, put battery back into the handset and switch on for a few mins, turn phone off and put back together as normal.
try sim in a different handset if you can to see if the problem carries over "you will find 9 times out of ten the problem lies in the handset and not with a network"

proxi · 30-10-2006, 21:30

I can't seem to top up via credit card thru 2345, or via the website.

Quote:

We are currently unable to process your request as we are experiencing technical difficulties - please try again later or contact either by email, or by dialling 191 from your Vodafone phone.

.... says the website.

Anyone had the same problem? I'm in Sheffield and have had reception problems a-plenty lately too. Would love to know what the crack is exactly.

mikw · 30-10-2006, 23:51

Quote:

Originally Posted by BoBaDoB

if there is ever a problem the best thing to do is call customer services where they can do all the relative checks to see if there are any network problems, if not then the technical dept require as much information as they can so they can put it forward to the enginers so it can be sorted as quickly as possible. It is always advisable to do the following:

manual roam to a different network then back to your own
hard reset: Remove the battery while the phone is still on, take out the sim card, put battery back into the handset and switch on for a few mins, turn phone off and put back together as normal.
try sim in a different handset if you can to see if the problem carries over "you will find 9 times out of ten the problem lies in the handset and not with a network"

It must have been the network this time, customer services was off too.

Even the credit line said "please wait" then cut off.

BoBaDoB · 31-10-2006, 12:04

as far as i know there are some known issues with the 2345 service i would recomend calling cust services and giving the details required, it is a known problem and is being worked on.

irnbru · 02-11-2006, 14:22

I've had ongoing issues with Vodafone Voicemail since last Tuesday with my company contract.

Multiple users experiencing issues with Voicemail.

1. Sometimes doesn't divert to Voicemail when unanswered.

2. Text alerts for Voicemail not being delivered to the handsets. Therefore user doesn't know he has 15 voicemails waiting...

Been told numerous things from "Oh, we are aware of the issue and engineers are working on it" to "Do a manual reset of the phone" or "Disconnect Voicemail by 1210 etc"

They said something like 187 voicemail servers were affected by the issue nationwide.

Personally I think it's disgraceful that the issue has been going on for over a week.

BoBaDoB · 03-11-2006, 16:42

as far as im aware there is no known wide spread voicemail issue at this time. may be different if you are corperate im not sure but for consumer customers there are no problems on that wide of a scale with voicemail.

29-10-2006, 01:34	#1
Woodclanland Forum Member Join Date: Sep 2005 Posts: 205	Vodafone Network Down Just what the title says Crap network (but its what my Daughter chose) well over 1 hour now

30-10-2006, 21:30	#9
proxi Forum Member Join Date: Apr 2005 Location: Sheffield Posts: 866	Vodafone Problems Today - Anyone Else? I can't seem to top up via credit card thru 2345, or via the website. Quote: We are currently unable to process your request as we are experiencing technical difficulties - please try again later or contact either by email, or by dialling 191 from your Vodafone phone. .... says the website. Anyone had the same problem? I'm in Sheffield and have had reception problems a-plenty lately too. Would love to know what the crack is exactly.

29-10-2006, 01:38	#2
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	could just be your local transmitter

29-10-2006, 02:23	#3
Mr.Rob Forum Member Join Date: Sep 2004 Location: North London Posts: 37	I've been trying to phone someone on Vodafone for the past hour - tell's me there number dosent exist - bloody mobiles

29-10-2006, 11:37	#4
Rob_Online Forum Member Join Date: Jun 2003 Location: Somerset, UK (Mendip TX) Posts: 2,475	Happend here last night too, texts didn't send nor phone calls. Still can't get 2345 to work!

29-10-2006, 11:42	#5
ilovekrys Forum Member Join Date: Sep 2005 Posts: 1,601	its the same in sussex

29-10-2006, 19:29	#6
mikw Forum Member Join Date: Jun 2006 Posts: 34,391	Same here in the east midlands last night too.

29-10-2006, 23:39	#7
severn Forum Member Join Date: Oct 2006 Location: Near Bristol Posts: 21	Quote: Originally Posted by Rob_Online Happend here last night too, texts didn't send nor phone calls. Still can't get 2345 to work! Yeah it was a pain, didn't work most of the night either.

30-10-2006, 16:48	#8
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	if there is ever a problem the best thing to do is call customer services where they can do all the relative checks to see if there are any network problems, if not then the technical dept require as much information as they can so they can put it forward to the enginers so it can be sorted as quickly as possible. It is always advisable to do the following: manual roam to a different network then back to your own hard reset: Remove the battery while the phone is still on, take out the sim card, put battery back into the handset and switch on for a few mins, turn phone off and put back together as normal. try sim in a different handset if you can to see if the problem carries over "you will find 9 times out of ten the problem lies in the handset and not with a network"

30-10-2006, 23:51	#10
mikw Forum Member Join Date: Jun 2006 Posts: 34,391	Quote: Originally Posted by BoBaDoB if there is ever a problem the best thing to do is call customer services where they can do all the relative checks to see if there are any network problems, if not then the technical dept require as much information as they can so they can put it forward to the enginers so it can be sorted as quickly as possible. It is always advisable to do the following: manual roam to a different network then back to your own hard reset: Remove the battery while the phone is still on, take out the sim card, put battery back into the handset and switch on for a few mins, turn phone off and put back together as normal. try sim in a different handset if you can to see if the problem carries over "you will find 9 times out of ten the problem lies in the handset and not with a network" It must have been the network this time, customer services was off too. Even the credit line said "please wait" then cut off.

31-10-2006, 12:04	#11
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	as far as i know there are some known issues with the 2345 service i would recomend calling cust services and giving the details required, it is a known problem and is being worked on.

02-11-2006, 14:22	#12
irnbru Forum Member Join Date: Dec 2001 Location: Tayside Posts: 93	I've had ongoing issues with Vodafone Voicemail since last Tuesday with my company contract. Multiple users experiencing issues with Voicemail. 1. Sometimes doesn't divert to Voicemail when unanswered. 2. Text alerts for Voicemail not being delivered to the handsets. Therefore user doesn't know he has 15 voicemails waiting... Been told numerous things from "Oh, we are aware of the issue and engineers are working on it" to "Do a manual reset of the phone" or "Disconnect Voicemail by 1210 etc" They said something like 187 voicemail servers were affected by the issue nationwide. Personally I think it's disgraceful that the issue has been going on for over a week.

03-11-2006, 16:42	#13
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	as far as im aware there is no known wide spread voicemail issue at this time. may be different if you are corperate im not sure but for consumer customers there are no problems on that wide of a scale with voicemail.

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Vodafone Network Down (merged)