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Trading Standards - Do I Have A Case ?


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Old 11-11-2006, 11:23
Andy3105
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I have owned a Pioneer PDP-436xde since April this year and in that time it has developed three separate faults which have required the set to be taken away each time.

When I first bought the TV it looked like the award winner I had read about but all that changed within 3-4 months.

The first fault caused the panel to display vertical "dirty" streaks" on the screen which meant that whenever a light colour such as white, green, blue etc was displayed the picture would look as though a lyer of dust was sitting on top of the image.

The set was taken away and returned 2 weeks later, it was slightly better, the engineer told me they had requested a panel replacement but that Pioneer would not agree and the reason for the long delay in fixing it was down to Pioneer Technical making them try everything they could to fix it, including upgrading the anti image retention software, which had already been done when shipped from the factory, by the way, before they would look at other options.

The second fault was a recurrence of the first but worse, I rang Pioneer and told them that I would report them to Trading Standards if the panel was not replaced, they then agreed to this and the panel was taken away again and returned 48 hours later looking exactly as it did when first bought, which was the result I was looking for.

Just last week I was watching a DVD, nice anamorphic transfer, black bars above and below as normal, except that the bars weren't black, they were partially green, I only noticed this when I had finished watching the film, and switched back to Input 1 which has my Sky+ feed, the best way to describe it is that it looked as though someone was shining a torch through the back of the panel, all four corners had green areas in them which made the panel seem kind of oval but this only occurred when dark colours were displayed like blacks or dark blues, when I switched over to Input 3 there was a perfect copy of the image I had just been watching but in green pixels and some of them were even fizzing around like fireflies.

Obviously this seriously pissed me off and I the next day got straight on the phone to Pioneer who put me through to a Customer Services Manager, she extended my warranty for 6 months and the panel has gone, again, to the service centre.

Can I pursue Pioneer for any sort of compensation ? the TV cost £2000+ when I bought it and it has so far proved to be the worst purchase I have ever made, I really feel like I should be getting some of my money back over this.

Any advice or opinions would be greatly appreciated.
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Old 11-11-2006, 14:03
Trajet
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Take the unit back to the shop you bought it from. Your contract is with the retailer and as this product is faulty you have the right to demand a replacement or a refund. They may insist on a repair but as that has already been tried you should refuse this offer.

By all means check with your local Trading Standards office.
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Old 11-11-2006, 17:29
cable.con
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To many company's are ripping people off in this country with faulty goods that they no are faulty if people let company's get away with it then more and more of this kind of thing will happen,I agree with the above post take it back to the shop and either get a new one(different make)or your money back
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Old 11-11-2006, 22:51
stevep1981
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As Trajet said, return it to the shop you bought it from. It is the responsibility of the retailer to get the problems sorted out as they are the ones who sold you the product, not the manufacturer. Were the retailer not to act appropriately then you could start to pursue legal avenues.

Trading Standards will probably ask you first off whether or not you have informed the retailer who sold it to you or tried to get them to sort it out. At the end of the day though the Sale of Goods Act protects you as you have been sold an item that is not as described or fit for purpose ("Fit for Purpose" being the key words here!)

If you paid by credit card you can also pursue your credit card company for a refund.

Good Luck!

Last edited by stevep1981 : 11-11-2006 at 22:52. Reason: typo
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Old 12-11-2006, 16:44
alisonrose3764
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Def take back to the retailer - as others have said your contract is with them.
Without boring everyone with my tale I had something similar years ago with a record player/tape deck/CD player - the shop tried to get it repaired 3 times and in the end I insisted on a replacement to no avail - took the jerks to a small claims court in the end but it was worth it as I got all my costs, the cost of the player and a replacement!
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Old 12-11-2006, 17:03
RobAnt
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You don't get costs in the small claims courrt now, I don't think.

But there is a sliding scale of fees to pay the court.
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Old 12-11-2006, 18:06
shuntfield
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I'm no Lawyer but in the past this is what I have found:

Under the sale of goods act your beef should be with the company that sold it to you not the manufactuer.

They are the ones that you have the "contract" to sell and supply the goods with.

Pioneer have a Warranty, which is generally seen as a conditional contract, it will state in there what they are prepared to do. If you want to talk to trading standards then I'm sure thats what they will do talk, in my experience they will tell you what your legal rights are but after that, forget it.

You'll need to document the case, you have a small window to reject the goods, normally 30 days but this is not defined.

A repair is offered because the cost of replacement is disproportionate to the price of repair.

Have a look at this site:
http://www.tradingstandards.gov.uk/c...V0043-1011.txt

It has some useful information that might help.

Unless you have a really good retailer - a full refund at this time is probably not going to happen, although thats what most of us would really prefer.

Shunts...

Last edited by shuntfield : 12-11-2006 at 18:07.
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Old 13-11-2006, 13:46
Andy3105
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I bought the TV from

Spoiler


When the first fault occurred they simply told me to ring Pioneer, as it happened I had already done that and they had told me to ring my dealer.

Anyway after I finally got the dealer to call Pioneer, they rang me back and said Pioneer had requested that I call them and they would give me the number of the service centre appointed to deal with my problem.

Since then I have been ringing Pioneer directly and not the dealer, I think what I will do is see if it develops yet another fault, I have no reason to assume it won't, then I will ring them and take action.

From the above posts it seems I should at least be able to get a full replacement, is there any chance of getting money back instead / as well ?
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Old 13-11-2006, 15:30
Trajet
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You are entitled to a repair or a replacement. However as repairs have been carried out and the faults are still there I would suggest that you ask for a replacement or a refund. I would also suggest that you ACT NOW so that the retailer doesn't try and fob you off with "well you had the use of the TV for 6 months, you can't get a full refund" rubbish!
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