i have vonage and have had problems from go first unable to dial out so i contacted vonage then was able to dial out but unable to recive incoming eventually that was sorted out then i was unable to call my vonage line from my pay and go o2 mobile i kept getting rejected or my wifes orange pay monthly. eventually i could call from my mobile but still unable to call from my wifes orange mobile wich just gives a dead tone my father is also unable to ring from his o2 pay and go mobile anyone know why and there is a delay when calling from a normal landline to vonage

Use capital letters and punctuation where appropriate, correct the spacing and people might read your post. At the moment I can't be bothered, it looks like too much hard work. If you can't be bothered to type properly, I can't be bothered to read it.

Thanks,

Yes I agree that post is very hard to read like that, but there's no need to be rude about it.

I would be tempted with the poor service you've been getting to cut your losses and join another VOIP service. You may have to buy an adapter to use it if you have to return a free Vonage one, but once you have the proper adapter you're free to use any SIP based service, and not be tied down to just one.

After all that, all you wanted to know is why is there a delay when calling from a landline!

Not sure about Vonage, always thought it was an expensive service compared to all the other VoIP providers out there. I've heard Vonage have been having a few problems again at the moment with some customers, just like Skype are having problems.

I don't use Vonage, don't like spending that sort of money, but I do have an ATA and use VoIP when people call my number from a landline there hear the ring tones almost straight away, my numbers work from all mobiles.

When you say a delay when calling from landlines, do you mean when someone rings it takes ages before the phone rings out, or do you mean there is a delay with the speech when you are talking?

If a delay when talking, then it could be your broadband provider has high latency or you are using your broadband connection of other things too much when on a call.

As for your number not being recognised by your mobile phones, maybe the number range you number was in was a fairly recent addition and not all providers had / have added routing to it yet.

The problems i am having is that my wife is on orange pay monthly.when she tries to ring the vonage number it wont just wont ring it. Also the same when calling from my 02 pay and go mobile. But some times it works and sometimes it does not. I can call out on it but can not call to the number from another landline. I have contacted vonage they and reset the box several times. The excuse i got is the other service providers may not have updated there equpment. When it does work there Is over a 5 second delay when calling the vonage number from another line. The box is a vonage d-link vwr. i am currently paying ntl £25 a month for ulimited calling so 7.99 a month seemed a bargain. Has anyone had trouble with vonage.

The other providers haven't updated their equipment excuse can be correct at times, as when new number ranges come online it can take days, weeks, months or in the case of NTL never to have them added. Same things happen from time to time when mobile companies issue new number ranges, it can be a while before the can be called from some networks as they haven't enabled that range. NTL be renowned for not updating their systems, and for some number ranges have said they don't intend to enable them.

However I don't think your problem is to do with that, I think it could be a NAT problem.

How are you connecting the device to your broadband?

With NAT when you make a call their is no problem as the NAT device knows you have said you wanted certain ports open to make the call. When you call your number your ATA is being connect from one port then is trying to make a connection from a different port, as you are behind a NAT the receiving system doesn't see the acknowledgement so thinks your phone is offline.

Yes, £25 per month is a real rip-off, never understood why people would pay that price, when with a BT line and another provide you could get that right down.

I use VoIPStunt (have an incoming number, though they don't issue them anymore), I pay around £1.80 per month for 1,200 mins to the UK, USA, Canada, Aus, and some Euro countries, and the bonus is that £1.80 can still be used on chargeable calls so isn't lost on inclusive mins.

I haven't had a landline for 16+ months, as VoIP has worked fine.
Last edited by MadMulla : 14-11-2006 at 14:23

I've had no problems with Vonage at all. I have no landline. I have O2 contract and have no problems phoning home to Vonage. Neither does my wife on O2 also. May I suggest you try and get your equipment changed by Vonage. It may be a faulty unit..

I had a similar problem with Vonage but it was my broadband at fault. I had calls cutting out, some not connecting etc etc but at same time my connection was really slow too so I queried it with BT Broadband.

The line between my house and the telephone exchange was clogged up, they cleared the line and now everything is perfect, so check your broadband is 100% first

Vonage works perfectly for me too, no delays and better voice quality than BT - only get problems if the broadband is maxed out with something else

I am still having problems.Vonage have changed my number.i am sick of phoning them they say our engineers will sort it out within 48hrs.its over a month since i got vonage.I can't receive landline calls from ntl or bt or from orange.i can only recieve calls from 02 or vodaphone. Not sure what other mobile networks can get through. My equipment is connected as instructed cable frm ethernet port on pc to ethernet port on the d-link box.Cable from internet port on d-link box to cable modem.Vonage apealed to me as calls are unlimited. Last months usage on ntl talk unlimited was 14hrs 29 mins so i dont know if i would benefit using another voip service.

Try connecting the vonage box straight to the cable modem without the PC connected, then reboot the CM and Vonage box. You could also try the box on a friends broadband.

Does your vonage control panel show you have received calls from NTL or BT numbers? If not, the calls aren't getting as far as the vonage network.