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Callback Issues from Multiroom |
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#126 |
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Inactive Member
Join Date: Feb 2010
Posts: 628
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Quote:
Which is again a strange terminology as being "caught" for having a big house where all the rooms do not have phonelines
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#127 |
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Inactive Member
Join Date: May 2003
Location: Zurich
Posts: 1,153
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long cable
any way for box in spain to dial in on enlgish number and bacvk out to sky like a loop system....
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#128 |
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Forum Member
Join Date: Oct 2004
Location: Wallington, Surrey
Posts: 6,960
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Quick question. I'm going to be away from home for about a month. Will it cause a problem if the boxes are switched off at the mains for that period?
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#129 |
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Forum Member
Join Date: Sep 2002
Location: Luxembourg
Posts: 407
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Quote:
any way for box in spain to dial in on enlgish number and bacvk out to sky like a loop system....
There are a few 'diallers' & 'rediallers' that can do the job, with varying degrees of success. Although, for the last 4-6 weeks, it has been getting a lot more difficult to get the boxes to connect. |
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#130 |
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Forum Member
Join Date: Jun 2001
Location: Tenerife / Durham
Posts: 394
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Don't want to tempt fate but...
In my UK home in March 09 I got an HD box and signed up for multi room having moved my old plus box upstairs At the same time I cancelled my Sky Sports package to afford the Multiroom. Firstly; They only removed Sky Sports on the old box. (it still works on the HD box). Secondly Sky Sports still worked on the new box after they sent out new cards(and still does to this day) Finally I have never had either box connected to the phone line and I have never had a letter in all this time. I'm not bragging but would like to hear any reasons as to why this is? |
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#131 |
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Forum Member
Join Date: Oct 2008
Location: Leeds
Posts: 1,175
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They have really been clamping down these last few months, tons of calls from disgruntled customers!
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#132 |
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Forum Member
Join Date: Sep 2010
Posts: 2
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We just got 1 of those letters, for our multi room, when the "engineer" was installing sky in the upstairs room her refused to run the wire around the out side of the house with the satellite cable, but insisted on running it around door frames skirting boards , up a flight of stairs, over another door etc, he stapled it down with some slack , its been tripped on a few times, and the wire has been damaged.
just got a letter from sky, so now i have to run a new phone line around the house, which doesnt give be any benefit, surely they could use the dish to make sure all the boxes are in the same place |
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#133 |
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Forum Member
Join Date: Mar 2002
Location: Oxford
Posts: 12,689
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Quote:
surely they could use the dish to make sure all the boxes are in the same place
Sorry telephone connection is the cheapest and easiest solution. |
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#134 |
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Forum Member
Join Date: Jul 2004
Posts: 16,668
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Wanted to post on here what happened after the latest well crafted (
) software update from Sky.Our Samsung multiroom box now has the green on line light on 24/7. I reboot the box at the wall and it goes off but comes back on and stays on permanently as soon as Sky make contact again. Even removing the phone line from the box leaves it still on and it showing as connected in the settings when self evidently it cannot then be. I have given up on having to reboot every couple of days just to keep the green light off. Not a clue if the box really is being contacted by Sky or how to even tell. But I shall not be pleased if Sky write to say we have not kept our multiroom box connected to the phone since we have and it is this absolute mess of a software update that has created this situation. Given the number of reported problems it has evidently been tested to the usual low standards. |
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#135 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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I guarantee the box is not "being contacted by Sky" because that's not the way it works (the modem in the box dials out to a Sky freephone number).
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#136 |
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Forum Member
Join Date: Oct 2008
Location: Leeds
Posts: 1,175
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Quote:
just got a letter from sky, so now i have to run a new phone line around the house, which doesnt give be any benefit, surely they could use the dish to make sure all the boxes are in the same place
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#137 |
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Forum Member
Join Date: Mar 2002
Location: Oxford
Posts: 12,689
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Quote:
I guarantee the box is not "being contacted by Sky" because that's not the way it works (the modem in the box dials out to a Sky freephone number).
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#138 |
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Forum Member
Join Date: Sep 2005
Location: In sight of Kirk O'Shotts
Posts: 120
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Got the letter in from Sky informing us that one or both boxes aren't connected to the phone line. Did the test on HD+ in the livingroom and it works fine. Did the test on the standard Sky box in my room and it says there's no connection. My broadband works fine, as does the house phone, so it's clearly not an issue with my phone socket, which is the same line as downstairs. Using filters on both sockets. Sounds like a problem with Sky's connection from the wall to the box then?
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#139 |
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Forum Member
Join Date: Oct 2008
Location: Leeds
Posts: 1,175
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Quote:
Got the letter in from Sky informing us that one or both boxes aren't connected to the phone line. Did the test on HD+ in the livingroom and it works fine. Did the test on the standard Sky box in my room and it says there's no connection. My broadband works fine, as does the house phone, so it's clearly not an issue with my phone socket, which is the same line as downstairs. Using filters on both sockets. Sounds like a problem with Sky's connection from the wall to the box then?
Otherwise it's service call time. |
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#140 |
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Guest
Join Date: Aug 2009
Posts: 428
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Quote:
any way for box in spain to dial in on enlgish number and bacvk out to sky like a loop system....
NO
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#141 |
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Forum Member
Join Date: Jun 2011
Posts: 1
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Hi,first of all forgive me if this has been covered before. Why does your sky box have to be conected to a phone line(the sky engineer who put my box in said it doesn`t and indeed mine isn`t). What is call back? Perhaps a little off subject but why do sky charge you an additional £10.25 hd pack on multiroom subscriptions? Seems a bit of a rip off to me.When I had virgin multiroom they only charged me an extra £5,nothing else.
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#142 |
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Forum Member
Join Date: Mar 2005
Location: Wrexham
Posts: 12,098
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Hi,first of all forgive me if this has been covered before. Why does your sky box have to be conected to a phone line(the sky engineer who put my box in said it doesn`t and indeed mine isn`t). What is call back? Perhaps a little off subject but why do sky charge you an additional £10.25 hd pack on multiroom subscriptions? Seems a bit of a rip off to me.When I had virgin multiroom they only charged me an extra £5,nothing else.
A) Multiroom boxes need to be plugged into the same phone line to prove they are at the same address, or you could lend your friend the box to get cheap TV. B) The HD multiroom charge is being dropped from September. But next time, please just read the forum: http://forums.digitalspy.co.uk/forumdisplay.php?f=14 |
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#143 |
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Inactive Member
Join Date: May 2003
Location: Zurich
Posts: 1,153
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Quote:
not directly.
There are a few 'diallers' & 'rediallers' that can do the job, with varying degrees of success. Although, for the last 4-6 weeks, it has been getting a lot more difficult to get the boxes to connect. |
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#144 |
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Forum Member
Join Date: Mar 2007
Posts: 153
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We've got a standard Sky+ box downstairs and a bog standard Sky bpx upstairs, both connected to the phone socket downstairs.
The upstairs box says it's not connected, though the extension works perfectly if I plug a phone into it. Now Sky are charging us 75 quid a month instead of 30 ish, cos they say the box has to be connected. When we spoke to them they said they could send an engineer out for 60 quid! Bloody cheek. Think we'll just scrap the upstairs box, thouh I was thinking of getting HD and moving the Sky+ box upstairs, on the assumption that it's the upstairs box that's faulty. |
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#145 |
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Forum Member
Join Date: Jul 2011
Posts: 5
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Sky need to start being consistent in the advice given to customers on this issue.
I had a multiroom box installed this week to get Sky World package in another room. Letter from Sky arrived with multiroom viewing card / terms & conditions - clearly stating that the multiroom box had to be permanently connected to the phoneline. Sky installer arrived 2 days later - clearly stating that it wasn't necessary, wouldn't be a problem and even that Sky would soon remove the requirement altogether. As a representative of Sky, I took that guidance as being valid, why wouldn't I? So the multiroom box was installed, a manual callback done with a temporary phone cable the installer had in his van, and off he went. Box not connected. I then delved further into it via these forums and realised that the Sky installer should have wired a phone extension into the box to meet multiroom terms & conditions. I ended up buying a wireless phone extension kit from maplins that seems to work fine for callbacks, and tells me that the box is connected. Still strugging with interactive services though, called Sky today to get some help with that - and the callbacks had registered via the wireless extender so it works. Main point though - why, other than trying to avoid doing the work, would a Sky installer give me the wrong advice on this issue? If Sky were to take me to task on it, surely they would have to take some responsibility for it? |
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#146 |
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Forum Member
Join Date: Oct 2008
Location: Leeds
Posts: 1,175
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Quote:
Sky need to start being consistent in the advice given to customers on this issue.
I had a multiroom box installed this week to get Sky World package in another room. Letter from Sky arrived with multiroom viewing card / terms & conditions - clearly stating that the multiroom box had to be permanently connected to the phoneline. Sky installer arrived 2 days later - clearly stating that it wasn't necessary, wouldn't be a problem and even that Sky would soon remove the requirement altogether. As a representative of Sky, I took that guidance as being valid, why wouldn't I? So the multiroom box was installed, a manual callback done with a temporary phone cable the installer had in his van, and off he went. Box not connected. I then delved further into it via these forums and realised that the Sky installer should have wired a phone extension into the box to meet multiroom terms & conditions. I ended up buying a wireless phone extension kit from maplins that seems to work fine for callbacks, and tells me that the box is connected. Still strugging with interactive services though, called Sky today to get some help with that - and the callbacks had registered via the wireless extender so it works. Main point though - why, other than trying to avoid doing the work, would a Sky installer give me the wrong advice on this issue? If Sky were to take me to task on it, surely they would have to take some responsibility for it? As for removing the requirement, it's very longstanding and there isn't a viable alternative, so I don't see it disappearing anytime soon! |
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#147 |
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Forum Member
Join Date: Jul 2011
Posts: 5
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Quote:
Installers are known to fib, especially if it means less work for them.
As for removing the requirement, it's very longstanding and there isn't a viable alternative, so I don't see it disappearing anytime soon! |
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#148 |
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Forum Member
Join Date: Mar 2006
Location: Cheshire
Posts: 144
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What would happen if when i was out at work i wanted to have all electrical appliances turned off at the wall saving me money and saving the planet? The box would technically be connected to a phone line. Would the call back still work?
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#149 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
What would happen if when i was out at work i wanted to have all electrical appliances turned off at the wall saving me money and saving the planet? The box would technically be connected to a phone line. Would the call back still work?
I turn off my multiroom box at the mains when I go on holiday, have done for may years, never had a problem. I think you get the letter from Sky, if they have tried several times to make contact with the box and it fails. |
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#150 |
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Forum Member
Join Date: Jul 2005
Location: Herts
Posts: 17,002
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My phone line was constantly busy for a number of hours one day last week and having disconnected everything else I suddenly realised that the culprit was an old Sky box (no subscription) in a spare room. Does anyone know if this indicates a fault with the box, suffice to say I unplugged the telephone connection as it's not needed.
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) software update from Sky.
NO