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Old 24-05-2010, 09:14
Nectar
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Which is again a strange terminology as being "caught" for having a big house where all the rooms do not have phonelines
Erm, you don't have to have a separate phoneline in each room of your mansion. Sky will happily run two cables to two separate Sky boxes from a single phoneline point anywhere in the house - which can be equidistant between both boxes, or can live in the same room as either box. A phoneline cable can be pinned to a skirting board and run behind door hinges - and is thin enough to be invisible on the skirting boards and to not prevent a door from opening and closing. So don't use the excuse of having a big house for not having both boxes connected to the phoneline.
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Old 17-07-2010, 21:35
EUROPA
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any way for box in spain to dial in on enlgish number and bacvk out to sky like a loop system....
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Old 18-07-2010, 12:04
davidweller
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Quick question. I'm going to be away from home for about a month. Will it cause a problem if the boxes are switched off at the mains for that period?
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Old 18-10-2010, 14:05
sen-baz
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any way for box in spain to dial in on enlgish number and bacvk out to sky like a loop system....
not directly.

There are a few 'diallers' & 'rediallers' that can do the job, with varying degrees of success.

Although, for the last 4-6 weeks, it has been getting a lot more difficult to get the boxes to connect.
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Old 15-11-2010, 22:30
Makum101
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Don't want to tempt fate but...
In my UK home in March 09 I got an HD box and signed up for multi room having moved my old plus box upstairs At the same time I cancelled my Sky Sports package to afford the Multiroom.

Firstly; They only removed Sky Sports on the old box. (it still works on the HD box).

Secondly Sky Sports still worked on the new box after they sent out new cards(and still does to this day)

Finally I have never had either box connected to the phone line and I have never had a letter in all this time.

I'm not bragging but would like to hear any reasons as to why this is?
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Old 17-11-2010, 01:16
Firthy2002
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They have really been clamping down these last few months, tons of calls from disgruntled customers!
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Old 29-01-2011, 13:00
markp1989
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We just got 1 of those letters, for our multi room, when the "engineer" was installing sky in the upstairs room her refused to run the wire around the out side of the house with the satellite cable, but insisted on running it around door frames skirting boards , up a flight of stairs, over another door etc, he stapled it down with some slack , its been tripped on a few times, and the wire has been damaged.

just got a letter from sky, so now i have to run a new phone line around the house, which doesnt give be any benefit, surely they could use the dish to make sure all the boxes are in the same place
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Old 29-01-2011, 13:13
davemurgatroyd
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surely they could use the dish to make sure all the boxes are in the same place
The dish is a one way device and does NOT communicate back to the satellite. Although technically possible with domestic installation it would be next to impossible with communal installations. It would also mean every Sky box would need replacing with a box with the new feature built in and special lnb only to be fitted to Sky installations that can allow communication between boxes.

Sorry telephone connection is the cheapest and easiest solution.
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Old 29-01-2011, 15:30
Jaycee Dove
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Wanted to post on here what happened after the latest well crafted () software update from Sky.

Our Samsung multiroom box now has the green on line light on 24/7. I reboot the box at the wall and it goes off but comes back on and stays on permanently as soon as Sky make contact again.

Even removing the phone line from the box leaves it still on and it showing as connected in the settings when self evidently it cannot then be.

I have given up on having to reboot every couple of days just to keep the green light off.

Not a clue if the box really is being contacted by Sky or how to even tell.

But I shall not be pleased if Sky write to say we have not kept our multiroom box connected to the phone since we have and it is this absolute mess of a software update that has created this situation.

Given the number of reported problems it has evidently been tested to the usual low standards.
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Old 29-01-2011, 16:23
Heinz
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I guarantee the box is not "being contacted by Sky" because that's not the way it works (the modem in the box dials out to a Sky freephone number).
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Old 30-01-2011, 02:14
Firthy2002
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just got a letter from sky, so now i have to run a new phone line around the house, which doesnt give be any benefit, surely they could use the dish to make sure all the boxes are in the same place
Or you could just buy one of these. No cables everywhere and works fine.
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Old 30-01-2011, 12:32
davemurgatroyd
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I guarantee the box is not "being contacted by Sky" because that's not the way it works (the modem in the box dials out to a Sky freephone number).
The box is contacted by Sky with a signal over the air via satellite which instructs box to phone home
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Old 18-04-2011, 17:07
Ceefax2005
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Got the letter in from Sky informing us that one or both boxes aren't connected to the phone line. Did the test on HD+ in the livingroom and it works fine. Did the test on the standard Sky box in my room and it says there's no connection. My broadband works fine, as does the house phone, so it's clearly not an issue with my phone socket, which is the same line as downstairs. Using filters on both sockets. Sounds like a problem with Sky's connection from the wall to the box then?
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Old 19-04-2011, 23:02
Firthy2002
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Got the letter in from Sky informing us that one or both boxes aren't connected to the phone line. Did the test on HD+ in the livingroom and it works fine. Did the test on the standard Sky box in my room and it says there's no connection. My broadband works fine, as does the house phone, so it's clearly not an issue with my phone socket, which is the same line as downstairs. Using filters on both sockets. Sounds like a problem with Sky's connection from the wall to the box then?
Try another cable if you've a spare.
Otherwise it's service call time.
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Old 25-06-2011, 01:14
jacko 2
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any way for box in spain to dial in on enlgish number and bacvk out to sky like a loop system....
NO
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Old 04-07-2011, 15:59
telegramsam 72
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Hi,first of all forgive me if this has been covered before. Why does your sky box have to be conected to a phone line(the sky engineer who put my box in said it doesn`t and indeed mine isn`t). What is call back? Perhaps a little off subject but why do sky charge you an additional £10.25 hd pack on multiroom subscriptions? Seems a bit of a rip off to me.When I had virgin multiroom they only charged me an extra £5,nothing else.
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Old 04-07-2011, 16:17
sodafountain
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Hi,first of all forgive me if this has been covered before. Why does your sky box have to be conected to a phone line(the sky engineer who put my box in said it doesn`t and indeed mine isn`t). What is call back? Perhaps a little off subject but why do sky charge you an additional £10.25 hd pack on multiroom subscriptions? Seems a bit of a rip off to me.When I had virgin multiroom they only charged me an extra £5,nothing else.
This is all covered in the main Sky/Sky+HD forum, linked across the top of this page.

A) Multiroom boxes need to be plugged into the same phone line to prove they are at the same address, or you could lend your friend the box to get cheap TV.
B) The HD multiroom charge is being dropped from September.

But next time, please just read the forum:

http://forums.digitalspy.co.uk/forumdisplay.php?f=14
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Old 04-07-2011, 21:33
EUROPA
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not directly.

There are a few 'diallers' & 'rediallers' that can do the job, with varying degrees of success.

Although, for the last 4-6 weeks, it has been getting a lot more difficult to get the boxes to connect.
got any numbers to check if theyv still working
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Old 28-07-2011, 17:10
ICEband
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We've got a standard Sky+ box downstairs and a bog standard Sky bpx upstairs, both connected to the phone socket downstairs.
The upstairs box says it's not connected, though the extension works perfectly if I plug a phone into it.
Now Sky are charging us 75 quid a month instead of 30 ish, cos they say the box has to be connected.
When we spoke to them they said they could send an engineer out for 60 quid! Bloody cheek.
Think we'll just scrap the upstairs box, thouh I was thinking of getting HD and moving the Sky+ box upstairs, on the assumption that it's the upstairs box that's faulty.
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Old 31-07-2011, 21:02
interbear
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Sky need to start being consistent in the advice given to customers on this issue.

I had a multiroom box installed this week to get Sky World package in another room.

Letter from Sky arrived with multiroom viewing card / terms & conditions - clearly stating that the multiroom box had to be permanently connected to the phoneline.

Sky installer arrived 2 days later - clearly stating that it wasn't necessary, wouldn't be a problem and even that Sky would soon remove the requirement altogether. As a representative of Sky, I took that guidance as being valid, why wouldn't I? So the multiroom box was installed, a manual callback done with a temporary phone cable the installer had in his van, and off he went. Box not connected.

I then delved further into it via these forums and realised that the Sky installer should have wired a phone extension into the box to meet multiroom terms & conditions. I ended up buying a wireless phone extension kit from maplins that seems to work fine for callbacks, and tells me that the box is connected. Still strugging with interactive services though, called Sky today to get some help with that - and the callbacks had registered via the wireless extender so it works.

Main point though - why, other than trying to avoid doing the work, would a Sky installer give me the wrong advice on this issue? If Sky were to take me to task on it, surely they would have to take some responsibility for it?
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Old 01-08-2011, 00:20
Firthy2002
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Sky need to start being consistent in the advice given to customers on this issue.

I had a multiroom box installed this week to get Sky World package in another room.

Letter from Sky arrived with multiroom viewing card / terms & conditions - clearly stating that the multiroom box had to be permanently connected to the phoneline.

Sky installer arrived 2 days later - clearly stating that it wasn't necessary, wouldn't be a problem and even that Sky would soon remove the requirement altogether. As a representative of Sky, I took that guidance as being valid, why wouldn't I? So the multiroom box was installed, a manual callback done with a temporary phone cable the installer had in his van, and off he went. Box not connected.

I then delved further into it via these forums and realised that the Sky installer should have wired a phone extension into the box to meet multiroom terms & conditions. I ended up buying a wireless phone extension kit from maplins that seems to work fine for callbacks, and tells me that the box is connected. Still strugging with interactive services though, called Sky today to get some help with that - and the callbacks had registered via the wireless extender so it works.

Main point though - why, other than trying to avoid doing the work, would a Sky installer give me the wrong advice on this issue? If Sky were to take me to task on it, surely they would have to take some responsibility for it?
Installers are known to fib, especially if it means less work for them.

As for removing the requirement, it's very longstanding and there isn't a viable alternative, so I don't see it disappearing anytime soon!
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Old 05-08-2011, 00:27
interbear
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Installers are known to fib, especially if it means less work for them.

As for removing the requirement, it's very longstanding and there isn't a viable alternative, so I don't see it disappearing anytime soon!
Understood but it is entirely unacceptable for an installer (a Sky rep) to contradict the Sky terms and conditions on a multiroom installation. Most customers would simply accept the installer's view as they consider them a Sky employee (even if a sub contractor). So, the installer is 100% to blame in my opinion if callbacks do not work.
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Old 12-09-2011, 15:38
stylzz
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What would happen if when i was out at work i wanted to have all electrical appliances turned off at the wall saving me money and saving the planet? The box would technically be connected to a phone line. Would the call back still work?
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Old 12-09-2011, 15:52
pete taylor
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What would happen if when i was out at work i wanted to have all electrical appliances turned off at the wall saving me money and saving the planet? The box would technically be connected to a phone line. Would the call back still work?
The callback would not work.

I turn off my multiroom box at the mains when I go on holiday, have done for may years, never had a problem.

I think you get the letter from Sky, if they have tried several times to make contact with the box and it fails.
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Old 12-09-2011, 16:06
soulboy77
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My phone line was constantly busy for a number of hours one day last week and having disconnected everything else I suddenly realised that the culprit was an old Sky box (no subscription) in a spare room. Does anyone know if this indicates a fault with the box, suffice to say I unplugged the telephone connection as it's not needed.
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