[Nigel Goodwin]

Originally Posted by soulboy77

My phone line was constantly busy for a number of hours one day last week and having disconnected everything else I suddenly realised that the culprit was an old Sky box (no subscription) in a spare room. Does anyone know if this indicates a fault with the box, suffice to say I unplugged the telephone connection as it's not needed.

Yes, a fault with the box - VERY commonly caused by lightning up the phonelines.

[stylzz]

Originally Posted by pete taylor

The callback would not work.

I turn off my multiroom box at the mains when I go on holiday, have done for may years, never had a problem.

I think you get the letter from Sky, if they have tried several times to make contact with the box and it fails.

And where would i stand with sky on this issue. They promote saving energy with the whole "put your box into standby we'll power birm" etc, just i want to help more places. Do they call at the same times and how often?

[stylzz]

What would happen if when i was out at work i wanted to have all electrical appliances turned off at the wall saving me money and saving the planet? The box would technically be connected to a phone line. Would the call back still work?

Originally Posted by pete taylor

The callback would not work.

I turn off my multiroom box at the mains when I go on holiday, have done for may years, never had a problem.

I think you get the letter from Sky, if they have tried several times to make contact with the box and it fails.

[ozsat]

Originally Posted by stylzz

What would happen if when i was out at work i wanted to have all electrical appliances turned off at the wall saving me money and saving the planet? The box would technically be connected to a phone line. Would the call back still work?

The callback is at random times once it has miseed them - so unless you are out 24/7 then it is bound to catch it on.

[Nigel Goodwin]

Originally Posted by stylzz

What would happen if when i was out at work i wanted to have all electrical appliances turned off at the wall saving me money and saving the planet? The box would technically be connected to a phone line. Would the call back still work?

The requirement is for the telephone to be permanently connected to all boxes, AND for those boxes to be permanently powered and connected to a working dish.

The original multiroom contract only specified the phone, but was soon changed.

[Winston_1]

Originally Posted by interbear

Sky need to start being consistent in the advice given to customers on this issue.

I had a multiroom box installed this week to get Sky World package in another room.

Letter from Sky arrived with multiroom viewing card / terms & conditions - clearly stating that the multiroom box had to be permanently connected to the phoneline.

Sky installer arrived 2 days later - clearly stating that it wasn't necessary, wouldn't be a problem and even that Sky would soon remove the requirement altogether. As a representative of Sky, I took that guidance as being valid, why wouldn't I? So the multiroom box was installed, a manual callback done with a temporary phone cable the installer had in his van, and off he went. Box not connected.

I then delved further into it via these forums and realised that the Sky installer should have wired a phone extension into the box to meet multiroom terms & conditions. I ended up buying a wireless phone extension kit from maplins that seems to work fine for callbacks, and tells me that the box is connected. Still strugging with interactive services though, called Sky today to get some help with that - and the callbacks had registered via the wireless extender so it works.

Main point though - why, other than trying to avoid doing the work, would a Sky installer give me the wrong advice on this issue? If Sky were to take me to task on it, surely they would have to take some responsibility for it?

Instead of wasting money on a DECT extender you should have complained to Sky that the installer did not connect the phone line. They would then not have paid him for the job and sent someone else out to complete the job.

[Winston_1]

Originally Posted by stylzz

They promote saving energy with the whole "put your box into standby we'll power birm" etc, just i want to help more places.

Which is a load of crap as Sky boxes use the same in standby as when they are on. They don't really go into standby otherwise Sky could not contact them to call out.

[Paul000]

I ve had my multiroom box in France for donkeys years and its never called anyone back...its all a load of old baloney.

The main box, yes in England at my Mothers has never been connected to the phoneline either and causes no problems. And yes, my Mother turns everything off all the time comes away for weeks on end and it always works first time.

How lucky we are eh ? Just like thousands of other people all over Europe...

[sodafountain]

Originally Posted by Paul000

I ve had my multiroom box in France for donkeys years and its never called anyone back...its all a load of old baloney.

The main box, yes in England at my Mothers has never been connected to the phoneline either and causes no problems. And yes, my Mother turns everything off all the time comes away for weeks on end and it always works first time.

How lucky we are eh ? Just like thousands of other people all over Europe...

Some slip through the net, but not everyone.

http://www.cyprus44.com/forums/41771.asp

Suppose yo make this out to be a made up thread to scare people now

And here's a copy of the letter - http://ocaoimh.ie/2006/09/04/do-i-re...h-sky-digital/

[chenks]

Originally Posted by Paul000

I ve had my multiroom box in France for donkeys years and its never called anyone back...its all a load of old baloney.

The main box, yes in England at my Mothers has never been connected to the phoneline either and causes no problems. And yes, my Mother turns everything off all the time comes away for weeks on end and it always works first time.

How lucky we are eh ? Just like thousands of other people all over Europe...

if you have any sense you'd be keeping quiet about what you're getting away with, rather than blabbing all over the place and posting the same thing in as many threads as you can.

however, there's always one person that can't keep their mouth shut when a good thing happens.

hopefully you're caught soon and the smile is well and truly wiped off your face

[Paul000]

Its always some slip through the net...response.

However, no one has ever reported their phone being engaged while their box tries frantically to contact Sky. I have technical friends who question the box capability of calling and have tried using software to obtain the number being called...surprisingly, obviously due to the high technical specifications, of said box, have been unable to source a number from it.

I assure you that knowing many people here in several European Countries they are all the few who are slipping through the net...

[Paul000]

Originally Posted by chenks

however, there's always one person that can't keep their mouth shut when a good thing happens. - CORRECT

hopefully you're caught soon and the smile is well and truly wiped off your face

The smile will be cancelling it all when approached and then taking up a 50% offer for 12 months offer or is that not true or just have I been lucky again ?

Well again your threat that if caught they will then start paying two subcriptions is only a threat. Because they can then cancel mutiroom if and when "caught".

I also suggest that TV transmitters to upstairs are very good, much better than the Sky eye as no cable is needed but you don't recommend these either do you ?

[chenks]

Originally Posted by Paul000

Well again your threat that if caught they will then start paying two subcriptions is only a threat. Because they can then cancel mutiroom if and when "caught"

I also suggest that TV transmitters to upstairs are very good, much better than the Sky eye has no cable is needed but you don't recommend these either do you ?

come back to me when you can translate that gobbledygook into english.

[ozsat]

Originally Posted by Paul000

I ve had my multiroom box in France for donkeys years and its never called anyone back...its all a load of old baloney.

We got a withold number put on our phoneline and about 3 months later got a letter from Sky saying that our boxes were showing we were no longer entitled to multiroom.

We called and they explained why

[Paul000]

Originally Posted by ozsat

We got a withold number put on our phoneline and about 3 months later got a letter from Sky saying that our boxes were showing we were no longer entitled to multiroom.

You must have been one of the very unlucky ones ! Buy the TV Transmitters I just talked about and use those in bed at night.

[Nigel Goodwin]

Originally Posted by Paul000

Its always some slip through the net...response.

However, no one has ever reported their phone being engaged while their box tries frantically to contact Sky.

You either haven't been on these forums very long, or don't bother reading the posts.

Sky boxes check the line before they dial out, and wait until it's not busy before they do.

It's normally during the night, but as it tries and fails multiple times, them it will become more and more frequent. There have been MANY, MANY threads about this on these forums.

I have technical friends who question the box capability of calling and have tried using software to obtain the number being called...surprisingly, obviously due to the high technical specifications, of said box, have been unable to source a number from it.

Your friends can't be very technical

You simply plug the Sky box into the phone via a little device that reads and displays the numbers it calls - I posted all the separate numbers here a few years back. There are quite a range of different numbers.

I don't know what you mean by 'software'? - running on what?, and connected to what?. Obviously the device I used is software based, but you have no access to it, like any micro-controller made device.

I assure you that knowing many people here in several European Countries they are all the few who are slipping through the net...

They are a small number who have slipped through - but the vast majority don't - I've dealt with quite a lot of customers who have had their subscription increased to full price because both boxes weren't calling back.

[Nigel Goodwin]

Originally Posted by Paul000

You must have been one of the very unlucky ones !.

No, just a normal one - the answer is to add the required prefix to each box to re-enable callerID.

[CTD101]

Originally Posted by Paul000

Its always some slip through the net...response.

However, no one has ever reported their phone being engaged while their box tries frantically to contact Sky. I have technical friends who question the box capability of calling and have tried using software to obtain the number being called...surprisingly, obviously due to the high technical specifications, of said box, have been unable to source a number from it.

I assure you that knowing many people here in several European Countries they are all the few who are slipping through the net...

The number the boxes dial is known to those in house. As for getting away with multi-room, yes of course there are a fair few we have slipped the net. However, the minute you upgrade or need a service call, or need to re-pair a card if you source your own boxes, your lack of call backs will be flagged straight away and then you will start getting the letters. Just like those who used to connect a 9v battery to the socket to cheat box office movies and events got lumped with a large bill when upgrading and boxes were called back as part of the installation.

[Paul000]

Originally Posted by CTD101

The number the boxes dial is known to those in house. As for getting away with multi-room, yes of course there are a fair few we have slipped the net. However, the minute you upgrade or need a service call, or need to re-pair a card if you source your own boxes, your lack of call backs will be flagged straight away and then you will start getting the letters. Just like those who used to connect a 9v battery to the socket to cheat box office movies and events got lumped with a large bill when upgrading and boxes were called back as part of the installation.

In Paris, here, as well as on the Riviera, Geneva, all the Costa's etc...You will find a great many sky installers some who provide cards if you want them too (but since they are expensive) they know most customers provide their own cards from England. Obviously you wont call Sky out for a home fix but over the phone including a "Force" on the box they will do for you. They have no clue where you are.. I know this to be a FACT, and as I said on one occasion they tried just about everything and still never asked if the box was connected to a phone line

[sodafountain]

Originally Posted by Paul000

In Paris, here, as well as on the Riviera, Geneva, all the Costa's etc...You will find a great many sky installers some who provide cards if you want them too (but since they are expensive) they know most customers provide their own cards from England. Obviously you wont call Sky out for a home fix but over the phone including a "Force" on the box they will do for you. They have no clue where you are.. I know this to be a FACT, and as I said on one occasion they tried just about everything and still never asked if the box was connected to a phone line

No one ver said they can prove where you are, who said they could?

The point is, in a multiroom setup, they require ALL boxes to be at the same location, which is determined bu all boxes phoning from the same phone line, to enable you to get your cheaper multiroom subscription.

What has this to do with forcing the box or knowing where you are phoning from?

[Paul000]

Originally Posted by sodafountain

No one ver said they can prove where you are, who said they could?

The point is, in a multiroom setup, they require ALL boxes to be at the same location, which is determined bu all boxes phoning from the same phone line, to enable you to get your cheaper multiroom subscription.

What has this to do with forcing the box or knowing where you are phoning from?

Because many of these Sky installers abroad are fitting peoples own multiroom boxes from the UK. There are therefore, no phone connections which flies in face of this thread. You all know as well as I do that they work perfectly anywhere without a phone line.

The point was made at the very beginning of this thread that YOU wanted to make this a kind of SKY FAQ which is totally ridiculous as its Digital Spy and we are all permitted to share what we know.

My mutibox works perfectly abroad, again I say Lucky Me.

[sodafountain]

Originally Posted by Paul000

Because many of these Sky installers abroad are fitting peoples own multiroom boxes from the UK. There are therefore, no phone connections which flies in face of this thread. You all know as well as I do that they work perfectly anywhere without a phone line.

The point was made at the very beginning of this thread that YOU wanted to make this a kind of SKY FAQ which is totally ridiculous as its Digital Spy and we are all permitted to share what we know.

My mutibox works perfectly abroad, again I say Lucky Me.

As you well know, the box does not need a phone line to work, who said that?

The phone line is only used to report to Sky what phone line it is attached to, and if their computer does not get a callback from all boxes on the same account, from the same phone number, they do not stop the box from working, they just cancel the cheap subscription and charge the full sub for ths box.

Yes, some are missed, but more are picked up and letters sent.

But at no point does the box stop working.

[powar]

What age are you Paul? Boasting on the playground? Idiot.

[davemurgatroyd]

I personally have been in both positions with multiroom phone connections. Approx 3 years ago the telephone line was disconnected from the Sky box whilst moving furniture around and not reconnected, six weeks later I received the first warning letter, investigated problem and reconnected phone line. Roughly a year ago a builder managed to drill through the phone cable which I noticed when rebooting the box and got the no phone connection message. I decided to wait until I got the warning letter and then I would replace the phone line. To date I have not received the letter and phone line is still not reconnected. So yes they do check and act on some boxes but obviously not all boxes all the time.

[Paul000]

Originally Posted by powar

What age are you Paul? Boasting on the playground? Idiot.

Why put the fear of GoD into people about this phone line issue when its quite plain you know that Multiroom is open to all sorts of abuse and no matter the amount of concern here - Sky promote it for some reason...

Its obvious that some people (like friends of mine in the oil industry) work long periods abroad, do you really think they leave their box plugged in ? If you do you re the idiot