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Callback Issues from Multiroom |
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#176 |
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Forum Member
Join Date: Mar 2005
Location: Wrexham
Posts: 12,098
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Quote:
Why put the fear of GoD into people about this phone line issue when its quite plain you know that Multiroom is open to all sorts of abuse and no matter the amount of concern here - Sky promote it for some reason...
Its obvious that some people (like friends of mine in the oil industry) work long periods abroad, do you really think they leave their box plugged in ? If you do you re the idiot ![]() We have only said that Sky may well send you a letter, and then charge you for 2 full subscriptions, this is a FACT, not fantasy. Yes, you can go round telling people you have never had a letter, but that is you, but why tell people that they can all do this, when this is not a fact, it is only based on what you have been doing. If they decide to follow you, and they get the letter, what then, you going to pay? You say they can cancel the multiroom box, what if they are only 3 months into a 12 month contract, what then? The individual needs to make their own minds up, we have told them what Sky should do, yes, you can advise what you are doing, but don't make out it is fact that everyone will get the same treatment, as that is just not true. And as for friends who spend long periods abroad, do they have multiroom, every single one of them, i doubt that very much, they probably just have the single box, and for those, you don't need to keep the phone line plugged in. If they do have multiroom, i expect there are other people in the house (as why else have it, remember, you can use tv transmitters), and i expect they will still be in the house while your friends are away working, and therefore the boxes will probably still be connected. |
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#177 |
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Forum Member
Join Date: Mar 2011
Location: Liverpool
Posts: 21
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I spoke to a Customer Service Advisor today and they advised me that as long as your MAIN box is connected to your broadband it doesn't need to be connected to your telephone line as call backs are now done via your broadband connection. (Only on your MAIN box) Your 2nd or 3rd boxes do need to be connected to a phone line as call backs are completed by this method on them. Hope this helps.
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#178 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,774
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Quote:
I spoke to a Customer Service Advisor today and they advised me that as long as your MAIN box is connected to your broadband it doesn't need to be connected to your telephone line as call backs are now done via your broadband connection. (Only on your MAIN box) Your 2nd or 3rd boxes do need to be connected to a phone line as call backs are completed by this method on them. Hope this helps.
![]() While checking via networking is a planned future upgrade, it's not implemented yet, but 'hopefully' might be done so next year some time?. You really can't believe anything some CS's tell you, they just 'make things up'. |
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#179 |
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Forum Member
Join Date: Nov 2003
Location: UK
Posts: 181
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I've just had a Sky Multiroom box installed in December. Its located in the kitchen, where there is no phone socket, but the installer was able to plug it into a phone extension socket about 3ft away from where the cables come out of the kitchen ceiling but chose not to. He installed a replacement dish, took the trouble to install a spare cable and connector in case we upgrade to Sky+ in the future, but didn't bother with a phone connection at all and he never even mentioned the phone connection to my partner (I wasn't in when it was installed).
So I'll be interested to see if Sky raise this with me in the future. If Sky can give away free Wifi connectors, they could include one with the installation to use instead of a phone line if connection via broadband is coming soon, the box has an Ethernet connector (which annoys me as you can't use Sky On Demand with this box!). |
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#180 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,774
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Quote:
I've just had a Sky Multiroom box installed in December. Its located in the kitchen, where there is no phone socket, but the installer was able to plug it into a phone extension socket about 3ft away from where the cables come out of the kitchen ceiling but chose not to. He installed a replacement dish, took the trouble to install a spare cable and connector in case we upgrade to Sky+ in the future, but didn't bother with a phone connection at all and he never even mentioned the phone connection to my partner (I wasn't in when it was installed).
So I'll be interested to see if Sky raise this with me in the future. If Sky can give away free Wifi connectors, they could include one with the installation to use instead of a phone line if connection via broadband is coming soon, the box has an Ethernet connector (which annoys me as you can't use Sky On Demand with this box!). ![]() The phone connection is no longer required for multiroom installs after December 17th 2013 - before that it was a requirement, and if you install was before that, then it was just a lazy/incompetent installer. There is still no checking via networking though, and no suggestion as to when (or indeed if) it might be implemented. As far as lazy installs from before that date go, if they contact you then you simply ask them to send an installer out to do the job properly - and they will then mark you as exempt, rather than waste money paying for another install. |
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#181 |
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Forum Member
Join Date: Nov 2003
Location: UK
Posts: 181
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Thanks Nigel, you're right I haven't seen the other threads sorry.
![]() Mine was installed on the 13th so I'll see what happens if anything. Thanks for the info! |
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#182 |
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Forum Member
Join Date: Nov 2001
Location: Bristol
Posts: 1,016
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I've never had multiroom because of the phone line requirements. Neither my main box - nor the 2nd box were I to have one - are anywhere near phone sockets and I don't want extension wires trailing around the house and can't get wireless telephone extenders to work.
Am I safe to get multiroom now, and phone lines will not be required? I believe there's a distinction between new customers and existing customers who do still need phone lines, but I can't make out whether that means existing sky customers, or existing sky multiroom customers. I've been an existing sky customer for 20 years, so does that mean I still need phone lines? Does anyone know the definitive, current position? |
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#183 |
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Forum Member
Join Date: Feb 2010
Posts: 215
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As I have stated many times - My multiroom has never been connected to a phone line and is now in France anyway. Everything works fine and we have never heard a sausage. PS Nigel - Surely you find this decision/change rather surprising ? I am of the belief that within 10-12 years the SKY platform will be exclusively broadband and an excellent sky sports trial including F1 is available at Skysport.tv
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#184 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,396
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Quote:
I've never had multiroom because of the phone line requirements. Neither my main box - nor the 2nd box were I to have one - are anywhere near phone sockets and I don't want extension wires trailing around the house and can't get wireless telephone extenders to work.
Am I safe to get multiroom now, and phone lines will not be required? I believe there's a distinction between new customers and existing customers who do still need phone lines, but I can't make out whether that means existing sky customers, or existing sky multiroom customers. I've been an existing sky customer for 20 years, so does that mean I still need phone lines? Does anyone know the definitive, current position? as you would be a new multiroom subscription then no telephone connection would be required. |
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#185 |
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Forum Member
Join Date: Feb 2010
Posts: 215
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As far as I know Broadband is not a requirement for SKY to be installed. However it certainly helps if you want to watch sky online at :
time4tv.com hqsport.tv filmon..com skysport.tv all you do is take out original advertising at tiny little embedded x's and close down anything else and download nothing. After that Sky works fine. Enjoy as I do ! |
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#186 |
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Forum Member
Join Date: Jul 2002
Location: North Ayrshire
Posts: 11,396
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As far as I know Broadband is not a requirement for SKY to be installed. However it certainly helps if you want to watch sky online at :
suggestion is that it'll be mandatory in the near future. |
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#187 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,774
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Quote:
As I have stated many times - My multiroom has never been connected to a phone line and is now in France anyway. Everything works fine and we have never heard a sausage.
Quote:
PS Nigel - Surely you find this decision/change rather surprising ? ![]() As a result they eventually promised to remove the requirement by December 2013, on the basis that it would be replaced by an Internet method - as we all know this still hasn't happened but hey kept their promise and removed the phone requirement for new multi-room installs.Quote:
I am of the belief that within 10-12 years the SKY platform will be exclusively broadband and an excellent sky sports trial including F1 is available at Skysport.tv !
![]() Broadcasting via satellite is far cheaper, far better coverage and far more cost effective. This what gives Sky their huge advantage over VM - MUCH lower costs. I seriously doubt the UK infrastructure would be anywhere near capable in only 10-12 years - we've already got a three tier terrestrial system, a multi-tier system via broadband would be even more confusing. |
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#188 |
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Forum Member
Join Date: Feb 2010
Posts: 1,509
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Quote:
Not at all, it was as a result of their incompetent installers not bothering doing it in many case ![]() Ha Ha big Dawg still thinks he's the higher power. Muppet |
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