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Bt 1571 |
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#1 |
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Forum Member
Join Date: Jan 2006
Location: East of Edinburgh
Posts: 59
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Bt 1571
Hey Guys i wonder if you can help me for about 4 years ive had a non functioning answering service on my line
It was a answering service from onetel when i was with them back then it worked for a week and messed up because i had call diversion Now when people call me the phone rings 8 times then tells them one of 2 messages different all the time message 1: sorry caller id is not available for this caller message 2: The number called is not registered Now At the time onetel told me only BT could remove the non funtioning service from the line Back then i also asked bt to remove it there answer at the time was sorry we cant remove it as theres no button on the monitor to do so i have also tried again recently but was told to contact onetel tried that too (ask bt etc etc) Now its bt's network i am there customer, i dont beleive they cant remove it, Surely someone at BT can remove this service all i want is to enable the regular 1571 on the line but even myself calling 1571 tells me the mailbox is not available Any advice... Thanks |
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#2 |
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Forum Member
Join Date: May 2003
Location: Aberdeenshire
Posts: 535
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BT cannot remove this as it is not their product, you need to speak with the company whos service it is. Then you will be able to order BT's own service.
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#3 |
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Forum Member
Join Date: Jan 2006
Location: East of Edinburgh
Posts: 59
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Hmm thought as much, its very strange that onetel tells me only bt can remove it
Well onetel doesnt exist anymore so i wont be contacting them and im not contacting them who took over as ive never had any dealings with them and dont want too either its been on the line for over 4 years surely an engineer can do something to remove it One woman i spoke to at bt offered one option to end my contract with bt and restart it again giving a brand new line but then i wouldnt have the same number ive had for 6 years and it would affect my broadband and voip Guess ill just have to live with it its not that big a deal i suppose its just annoying when it affects other services im paying bt for ie call diversion this thing picks up before diversion when set to divert on no reply anyway thanks for your advice |
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#4 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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I suggest escalating John. I'm assuming you now have your line rental with BT and, if that's the case, it's ridiculous for them to say they can't do anything.
Send a detailed email to the BT CEO. He 's VERY good at responding and kicking his underlings into action. It's likely someone will be in contacvt with you within a few minutes of him receiving your email. ben.verwaayen@bt.com I have an inbuilt hatred of 'free' 1571 services because they are, in effect, a money pot for the call providers. Why is best explained in a 'for instance' :- You call a friend who has 1571 and that friend happens to be on another call when you do so. Your call immediately goes through to 1571 and you get charged (if you're calling on BT during the day, that's 3p call set-up fee plus a minimum of one minute at 3p/minute = 6p. If you're calling at any other time, you're charged 5.5p). If your friend didn't have 1571, you'd have received the engaged tone (no cost to you) and would have called back later. Do what I did - be friends and family friendly and revert to an ordinary answering machine (less than £10 on ebay) and set it to answer after 8 or 9 rings. Tell your F&F that you answer the phone in a maxiumum or 5 rings and, if the line rings 6 times, they should hang up unless they want to leave a message. Last edited by Heinz : 22-11-2006 at 11:20. |
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#5 |
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Forum Member
Join Date: May 2003
Location: Aberdeenshire
Posts: 535
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Quote:
Originally Posted by JohnH241
surely an engineer can do something to remove it
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#6 |
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Forum Member
Join Date: Jan 2006
Location: East of Edinburgh
Posts: 59
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Quote:
Originally Posted by Heinz
I suggest escalating John. I'm assuming you now have your line rental with BT and, if that's the case, it's ridiculous for them to say they can't do anything.
Send a detailed email to the BT CEO. He 's VERY good at responding and kicking his underlings into action. It's likely someone will be in contacvt with you within a few minutes of him receiving your email. ben.verwaayen@bt.com I have an inbuilt hatred of 'free' 1571 services because they are, in effect, a money pot for the call providers. Why is best explained in a 'for instance' :- You call a friend who has 1571 and that friend happens to be on another call when you do so. Your call immediately goes through to 1571 and you get charged (if you're calling on BT during the day, that's 3p call set-up fee plus a minimum of one minute at 3p/minute = 6p. If you're calling at any other time, you're charged 5.5p). If your friend didn't have 1571, you'd have received the engaged tone (no cost to you) and would have called back later. Do what I did - be friends and family friendly and revert to an ordinary answering machine (less than £10 on ebay) and set it to answer after 8 or 9 rings. Tell your F&F that you answer the phone in a maxiumum or 5 rings and, if the line rings 6 times, they should hang up unless they want to leave a message. Just realised that onetel portal still shows that they are still doing landline features maybe i should give them a call i dont even remember what my username was or anything lol ooh i think i ended up leaving without paying too after such misery with them hehe oops oh well maybe i can put up with it after all Thats a very good point you make there about 1571 i never thought of it that way before and to be honest i always thought it was free when 1571 picked up on a call I guess i know what all those 0.42p calls are on my bills now heh When i remember actually even the bt site wont let me into the calling features area of the site when im logged in i get the message " there is a fault - Out of Scope Products" I asked bt what it was all about they said it was because i had so many calling features allready - well ive cancelled them all now and still cant get in LOL im having a right moan tonight Thanks for your help Guys much appreciated! |
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#7 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
Originally Posted by JohnH241
I guess i know what all those 0.42p calls are on my bills now heh
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#8 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,698
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Quote:
Originally Posted by skaterdies
I am an Openreach Engineer nothing we can do.
Darren |
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#9 |
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Forum Member
Join Date: Jan 2006
Location: East of Edinburgh
Posts: 59
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Quote:
Originally Posted by Heinz
I think that should read £0.042 or 4.2p but I know what you mean.
Although now its 0.046 5.5p including VAT Hey i bet i could get bt to take it off my line very quickly Not pay my latest bill would certainly get me there lol Quote:
Originally Posted by Ney
Whats the difference from an Openreach Engineer and a BT Engineer are they the same for I have seen a BT van going about town and a BT Openreach van.
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#10 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,698
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Quote:
Originally Posted by JohnH241
Hehe Yeah your right
Although now its 0.046 5.5p including VAT Hey i bet i could get bt to take it off my line very quickly Not pay my latest bill would certainly get me there lol You might find that out here http://www.openreach.co.uk/ Darren |
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#11 |
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Forum Member
Join Date: Aug 2006
Location: London
Posts: 154
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Alot of the bt vans that are around, are waiting to be rebranded to the awful designed openreach colours.
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#12 |
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Forum Member
Join Date: Oct 2001
Posts: 26,379
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Quote:
Originally Posted by skaterdies
I am an Openreach Engineer nothing we can do.
Potentially the order to remove the service from the OLO has closed but the order has failed so nothing is showing on the line but the service is still there. |
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#13 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
Originally Posted by JohnH241
Hey i bet i could get bt to take it off my line very quickly
Not pay my latest bill would certainly get me there lol |
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#14 |
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Forum Member
Join Date: Jan 2006
Location: East of Edinburgh
Posts: 59
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Good idea actually i never thought about raising a fault issue ill do that on the bt site least i can keep track of it
rather than getting CS faults surely go through to engineers? I have taken note of the CEO Details and will as a last resort |
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#15 |
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Forum Member
Join Date: Oct 2001
Posts: 26,379
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Quote:
Originally Posted by JohnH241
rather than getting CS faults surely go through to engineers?
The details get forwarded from BT Retails to the relevant people. A good idea is to phone 150 and ask them if 'Call Mapping' is shown on your account. That indicates if a voicemail service from another provider is on your line. If it is you need to call the company that were supposed to provide the service, if it isn't then you need to call 151 to get a fault raised. |
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#16 |
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Forum Member
Join Date: Jan 2006
Location: East of Edinburgh
Posts: 59
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Thanks for that timboy i do remember one of my online bills having call mapping or voicemal porting or something similar to that a few years ago at the time i never knew what it was and never bothered about it as it showed free
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