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Old 24-11-2006, 17:16
sean2003
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Hi, my 3 SIM card has been disconnected by 3.

I had no warning, just today it stopped working.. So I called up and was told that its been stopped by security department as a debit card I recently topped up with has been reported as lost.

So, I lose my debit card, and this means I have no mobile for 48 hours apparently!!

Anyone know how I can speak to a customer services representative in the UK? The Indian call centers are not being helpful... I can’t just have my number cut off without any warning!

They've asked for a fax of a recent bank statement, which I’ve sent them.. Just going to take a while for the over sensitive security department to sort it apparently.

This happened to anyone else?
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Old 25-11-2006, 02:20
intheknow
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That doesn't add up, how would they know the card was lost or stolen?

There's something more to this you're not telling us.

It seems strange for you to say 'a debit card I recently topped up with' not my debit card.

Maybe the bank suspects you have been using a stolen card to top up and have taken the payment back, now Three have frozen your account and want to do security checks before they proceed to make sure you are the rightfull owner of the phone.

Last edited by intheknow : 25-11-2006 at 02:26.
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Old 25-11-2006, 02:43
Mr Cable
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Yeah, my spider sense is tingling too...

If the above is the case, I'm glad someone is keeping an eye on things rather than mindlessly accepting top ups...
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Old 25-11-2006, 09:52
sean2003
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Yep, I did not make it very clear that i topped up with my card.

I said say however, So I lose my debit card.. blah.

But yes, it was my card. Which is registered at the same address as my mobile. I topped up a week ago and canceled my card 6 days after 3 took the payment. Then the day after I cancel my card they disable my mobile account. So it would seem that any transactions that go through, 3 keep their eyes on for a while afterwards. And if they see any cards cancelled they disabled the phone. I had a chat with my bank and they were confused. The account all looks fine, and payment was taken on the 17th.

I'm happy that 3 are fighting back against fraud, but they need to be more careful I think. They have my landline number, I think they should have called me and explained what was going on. Or they could have sent me a text message before they cut me off explaining that my phone was about to become useless. I use my phone for work, and need it to work. But I was not told why I had been disconnected, and didn’t know until I tried making a call. My phone can’t even receive incoming calls or texts. I think when they do bother to get my phone back working, I’m going to have to change over to a network with UK based call centers, and UK based common sense.
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Old 26-11-2006, 03:18
intheknow
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A stolen card is a matter between you and the bank, I can't see how Three know this? anyone else?
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Old 05-12-2006, 07:08
pje1979
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Originally Posted by intheknow
A stolen card is a matter between you and the bank, I can't see how Three know this? anyone else?
Maybe the card issuer cancelled the payment made to Three giving the reason that the card had been lost/stolen.
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Old 05-12-2006, 09:41
sean2003
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The money did leave my bank, and i confirmed with the bank that the payment was successful and nothing looked wrong at all.

They did reconnect me three days later, after i had sent them a fax with a bank statement. I have since had a PAC and left the network.

I've still had no real explanation to why this has happened from them.
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Old 05-12-2006, 18:41
aybrave101
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Originally Posted by sean2003
The money did leave my bank, and i confirmed with the bank that the payment was successful and nothing looked wrong at all.

They did reconnect me three days later, after i had sent them a fax with a bank statement. I have since had a PAC and left the network.

I've still had no real explanation to why this has happened from them.
Well you have left the network, don't expect one.
HOw much did you pay to get the PAC from Three?
Did you pay?


I believe in loyalty.
And in being loyal threem with ups and downs////i get a great service now, and actuall as well as aol have a messenger id to contact certain people direct.

Last edited by aybrave101 : 05-12-2006 at 18:43.
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Old 05-12-2006, 19:36
chris20
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i think its bit harsh to leave for 1 mistake what if another network dose the same thing will you leave them 3 offer a amazing 3g service with a very good new x series service now

Last edited by chris20 : 05-12-2006 at 19:37.
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Old 05-12-2006, 19:41
sean2003
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Well, when they reconnected my phone they could have text me and said your phones now been reconnected, sorry for any inconvenience etc.

I did not pay to get a PAC.

I've left because their call centre is based in India, They are just so rude, and they are like robots. They just have no consideration for anything.

Any company who can cut of a customer for three days without any notification of it happening or a decent reason to why it happened won’t be having me as a customer

Last edited by sean2003 : 05-12-2006 at 19:45.
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Old 15-03-2007, 22:09
sean2003
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I left 3, three months ago. And hoped that would be the last i would of heard from them. However, a lovely indian man called me on the number I ported away three months ago telling me he could save me money on my monthly mobile bill!

That really makes me love them - you port away and they cold call you a few months later trying to get you back!
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Old 16-03-2007, 02:48
markieg
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I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre,

People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost
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Old 16-03-2007, 03:21
intheknow
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Originally Posted by markieg
I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre,

People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost
Depends, I'd rather save money myself as I hardly ever need to call CS, Three still employs many people in the UK in marketing, engineering and more skilled jobs.
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Old 16-03-2007, 13:03
ClubmanRob
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Good Luck sorting anything out with 3 they are an absolute nightmare!

Call cantre staff are rubbish, my partner wanted to change her address on the phone with them, it took her 70 minutes!! (super thick - they make Jade Goody look as intelligent as Stephen Hawkins)

A friend of mine on 3 had had enough of them that he stopped the direct debit and wouldnt pay them a bean more. They threatened him with court action and took him to small claims court. His arguement was he hadn't signed a credit agreement so was not bound to there lengthy 18 month contract. A solicitor checked this and it was indeed the case. 3 ended up paying over 2 grand in court costs for 40 quid...Thats a fine result!!

Last edited by ClubmanRob : 16-03-2007 at 13:05.
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Old 19-03-2007, 09:41
JasonWatkins
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Originally Posted by markieg
people loose there jobs to these people
"I can't be racist your honour, I have many friends who are black.."
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Old 30-04-2007, 15:47
markieg
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Originally Posted by JasonWatkins
"I can't be racist your honour, I have many friends who are black.."
Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends.

Also one point i never said anything about there colour only that they are indian just so you know
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Old 01-05-2007, 08:15
epsomsalts
 
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Originally Posted by markieg
I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre,

People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost
My, my, Mississippi Burning. What university did you attend, what degree were you awarded and how many languages are you fluent in?
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Old 01-05-2007, 11:33
flagpole
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So are we saying we don't find indian call centers annoying and if we do we're racist???
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Old 01-05-2007, 14:08
epsomsalts
 
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Originally Posted by flagpole
So are we saying we don't find indian call centers annoying and if we do we're racist???
No, because I am on Three and am frustrated with Three because if the answer to my query is not on the script or database I am no further forward. Location is unimportant if the CSR's have to stick rigidly to a script.
British call centres also use scripts and leave customers frustrated. I object to the term
Originally Posted by markieg
these people
.
Whilst they may not have answered my query, anytime I have phoned the call centre the CSR has always been polite and thanked me for my call.
Would markieg object to European migrants taking jobs in British call centres? Isn't that taking jobs away from the "British"?
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Old 01-05-2007, 16:42
JasonWatkins
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Originally Posted by markieg
Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends.

Also one point i never said anything about there colour only that they are indian just so you know
It's known as the "Cheryl Tweedy Defence"
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Old 02-05-2007, 00:11
flackers
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What is it with the problem that you are having with the indian call centres, right? If it is a problem that you are saying that it is, right. Then that should not be allowed, right?

If you finding them not able to help you, please, right?

May I suggest you maybe use a call centre in the UK, right? They might be better for you, right.

Thank you very much, have a nice day. Right.
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Old 02-05-2007, 02:22
JasonWatkins
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Originally Posted by markieg
Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends.

Also one point i never said anything about there colour only that they are indian just so you know
"Just so you know" - I thought i'd offer you the dictionary definition of a racist ..

1. a belief or doctrine that inherent differences among the various human races determine cultural or individual achievement, usually involving the idea that one's own race is superior and has the right to rule others.
2. a policy, system of government, etc., based upon or fostering such a doctrine; discrimination.
3. hatred or intolerance of another race or other races.
Oh look .. I never said anything about colour either ...
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Old 02-05-2007, 08:21
epsomsalts
 
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Originally Posted by flackers
What is it with the problem that you are having with the indian call centres, right? If it is a problem that you are saying that it is, right. Then that should not be allowed, right?

If you finding them not able to help you, please, right?

May I suggest you maybe use a call centre in the UK, right? They might be better for you, right.

Thank you very much, have a nice day. Right.
I refer you to a previous post I made. It's not the location it's the fact that CSR's have no flexibility to answer a query that is not on the computer or the answer is not extensive enough. Working from a rigid script does not answer every question a customer may have and I as a customer find it frustrating because I am paying through my contract for this poor service, again, regardless of where it is located on this planet.
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Old 02-05-2007, 22:59
flackers
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Originally Posted by epsomsalts
I refer you to a previous post I made. It's not the location it's the fact that CSR's have no flexibility to answer a query that is not on the computer or the answer is not extensive enough. Working from a rigid script does not answer every question a customer may have and I as a customer find it frustrating because I am paying through my contract for this poor service, again, regardless of where it is located on this planet.

I'm glad the irony of my post went unnoticed (!)
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Old 03-05-2007, 00:40
DXRulz
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Originally Posted by ClubmanRob
3 ended up paying over 2 grand in court costs for 40 quid...Thats a fine result!!
Nice!
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