3 cut me off

sean2003 · 24-11-2006, 17:16

Hi, my 3 SIM card has been disconnected by 3.

I had no warning, just today it stopped working.. So I called up and was told that its been stopped by security department as a debit card I recently topped up with has been reported as lost.

So, I lose my debit card, and this means I have no mobile for 48 hours apparently!!

Anyone know how I can speak to a customer services representative in the UK? The Indian call centers are not being helpful... I can’t just have my number cut off without any warning!

They've asked for a fax of a recent bank statement, which I’ve sent them.. Just going to take a while for the over sensitive security department to sort it apparently.

This happened to anyone else?

intheknow · 25-11-2006, 02:20

That doesn't add up, how would they know the card was lost or stolen?

There's something more to this you're not telling us.

It seems strange for you to say 'a debit card I recently topped up with' not my debit card.

Maybe the bank suspects you have been using a stolen card to top up and have taken the payment back, now Three have frozen your account and want to do security checks before they proceed to make sure you are the rightfull owner of the phone.

Mr Cable · 25-11-2006, 02:43

Yeah, my spider sense is tingling too...

If the above is the case, I'm glad someone is keeping an eye on things rather than mindlessly accepting top ups...

sean2003 · 25-11-2006, 09:52

Yep, I did not make it very clear that i topped up with my card.

I said say however, So I lose my debit card.. blah.

But yes, it was my card. Which is registered at the same address as my mobile. I topped up a week ago and canceled my card 6 days after 3 took the payment. Then the day after I cancel my card they disable my mobile account. So it would seem that any transactions that go through, 3 keep their eyes on for a while afterwards. And if they see any cards cancelled they disabled the phone. I had a chat with my bank and they were confused. The account all looks fine, and payment was taken on the 17th.

I'm happy that 3 are fighting back against fraud, but they need to be more careful I think. They have my landline number, I think they should have called me and explained what was going on. Or they could have sent me a text message before they cut me off explaining that my phone was about to become useless. I use my phone for work, and need it to work. But I was not told why I had been disconnected, and didn’t know until I tried making a call. My phone can’t even receive incoming calls or texts. I think when they do bother to get my phone back working, I’m going to have to change over to a network with UK based call centers, and UK based common sense.

intheknow · 26-11-2006, 03:18

A stolen card is a matter between you and the bank, I can't see how Three know this? anyone else?

pje1979 · 05-12-2006, 07:08

Quote:

Originally Posted by intheknow

A stolen card is a matter between you and the bank, I can't see how Three know this? anyone else?

Maybe the card issuer cancelled the payment made to Three giving the reason that the card had been lost/stolen.

sean2003 · 05-12-2006, 09:41

The money did leave my bank, and i confirmed with the bank that the payment was successful and nothing looked wrong at all.

They did reconnect me three days later, after i had sent them a fax with a bank statement. I have since had a PAC and left the network.

I've still had no real explanation to why this has happened from them.

aybrave101 · 05-12-2006, 18:41

Quote:

Originally Posted by sean2003

The money did leave my bank, and i confirmed with the bank that the payment was successful and nothing looked wrong at all.

They did reconnect me three days later, after i had sent them a fax with a bank statement. I have since had a PAC and left the network.

I've still had no real explanation to why this has happened from them.

Well you have left the network, don't expect one.
HOw much did you pay to get the PAC from Three?
Did you pay?

I believe in loyalty.
And in being loyal threem with ups and downs////i get a great service now, and actuall as well as aol have a messenger id to contact certain people direct.

Last edited by aybrave101 : 05-12-2006 at 18:43.

chris20 · 05-12-2006, 19:36

i think its bit harsh to leave for 1 mistake what if another network dose the same thing will you leave them 3 offer a amazing 3g service with a very good new x series service now

sean2003 · 05-12-2006, 19:41

Well, when they reconnected my phone they could have text me and said your phones now been reconnected, sorry for any inconvenience etc.

I did not pay to get a PAC.

I've left because their call centre is based in India, They are just so rude, and they are like robots. They just have no consideration for anything.

Any company who can cut of a customer for three days without any notification of it happening or a decent reason to why it happened won’t be having me as a customer

sean2003 · 15-03-2007, 22:09

I left 3, three months ago. And hoped that would be the last i would of heard from them. However, a lovely indian man called me on the number I ported away three months ago telling me he could save me money on my monthly mobile bill!

That really makes me love them - you port away and they cold call you a few months later trying to get you back!

markieg · 16-03-2007, 02:48

I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre,

People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost

intheknow · 16-03-2007, 03:21

Quote:

Originally Posted by markieg

I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre,

People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost

Depends, I'd rather save money myself as I hardly ever need to call CS, Three still employs many people in the UK in marketing, engineering and more skilled jobs.

ClubmanRob · 16-03-2007, 13:03

Good Luck sorting anything out with 3 they are an absolute nightmare!

Call cantre staff are rubbish, my partner wanted to change her address on the phone with them, it took her 70 minutes!! (super thick - they make Jade Goody look as intelligent as Stephen Hawkins)

A friend of mine on 3 had had enough of them that he stopped the direct debit and wouldnt pay them a bean more. They threatened him with court action and took him to small claims court. His arguement was he hadn't signed a credit agreement so was not bound to there lengthy 18 month contract. A solicitor checked this and it was indeed the case. 3 ended up paying over 2 grand in court costs for 40 quid...Thats a fine result!!

JasonWatkins · 19-03-2007, 09:41

Quote:

Originally Posted by markieg

people loose there jobs to these people

"I can't be racist your honour, I have many friends who are black.."

markieg · 30-04-2007, 15:47

Quote:

Originally Posted by JasonWatkins

"I can't be racist your honour, I have many friends who are black.."

Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends.

Also one point i never said anything about there colour only that they are indian just so you know

01-05-2007, 08:15

Quote:

Originally Posted by markieg

I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre,

People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost

My, my, Mississippi Burning. What university did you attend, what degree were you awarded and how many languages are you fluent in?

flagpole · 01-05-2007, 11:33

So are we saying we don't find indian call centers annoying and if we do we're racist???

01-05-2007, 14:08

Quote:

Originally Posted by flagpole

So are we saying we don't find indian call centers annoying and if we do we're racist???

No, because I am on Three and am frustrated with Three because if the answer to my query is not on the script or database I am no further forward. Location is unimportant if the CSR's have to stick rigidly to a script.
British call centres also use scripts and leave customers frustrated. I object to the term

Quote:

Originally Posted by markieg

these people

.
Whilst they may not have answered my query, anytime I have phoned the call centre the CSR has always been polite and thanked me for my call.
Would markieg object to European migrants taking jobs in British call centres? Isn't that taking jobs away from the "British"?

JasonWatkins · 01-05-2007, 16:42

Quote:

Originally Posted by markieg

Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends.

Also one point i never said anything about there colour only that they are indian just so you know

It's known as the "Cheryl Tweedy Defence"

flackers · 02-05-2007, 00:11

What is it with the problem that you are having with the indian call centres, right? If it is a problem that you are saying that it is, right. Then that should not be allowed, right?

If you finding them not able to help you, please, right?

May I suggest you maybe use a call centre in the UK, right? They might be better for you, right.

Thank you very much, have a nice day. Right.

JasonWatkins · 02-05-2007, 02:22

Quote:

Originally Posted by markieg

Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends.

Also one point i never said anything about there colour only that they are indian just so you know

"Just so you know" - I thought i'd offer you the dictionary definition of a racist ..

Quote:

1. a belief or doctrine that inherent differences among the various human races determine cultural or individual achievement, usually involving the idea that one's own race is superior and has the right to rule others.
2. a policy, system of government, etc., based upon or fostering such a doctrine; discrimination.
3. hatred or intolerance of another race or other races.

Oh look .. I never said anything about colour either ...

02-05-2007, 08:21

Quote:

Originally Posted by flackers

What is it with the problem that you are having with the indian call centres, right? If it is a problem that you are saying that it is, right. Then that should not be allowed, right?

If you finding them not able to help you, please, right?

May I suggest you maybe use a call centre in the UK, right? They might be better for you, right.

Thank you very much, have a nice day. Right.

I refer you to a previous post I made. It's not the location it's the fact that CSR's have no flexibility to answer a query that is not on the computer or the answer is not extensive enough. Working from a rigid script does not answer every question a customer may have and I as a customer find it frustrating because I am paying through my contract for this poor service, again, regardless of where it is located on this planet.

flackers · 02-05-2007, 22:59

Quote:

Originally Posted by epsomsalts

I refer you to a previous post I made. It's not the location it's the fact that CSR's have no flexibility to answer a query that is not on the computer or the answer is not extensive enough. Working from a rigid script does not answer every question a customer may have and I as a customer find it frustrating because I am paying through my contract for this poor service, again, regardless of where it is located on this planet.

I'm glad the irony of my post went unnoticed (!)

DXRulz · 03-05-2007, 00:40

Quote:

Originally Posted by ClubmanRob

3 ended up paying over 2 grand in court costs for 40 quid...Thats a fine result!!

Nice!

24-11-2006, 17:16	#1
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	3 cut me off Hi, my 3 SIM card has been disconnected by 3. I had no warning, just today it stopped working.. So I called up and was told that its been stopped by security department as a debit card I recently topped up with has been reported as lost. So, I lose my debit card, and this means I have no mobile for 48 hours apparently!! Anyone know how I can speak to a customer services representative in the UK? The Indian call centers are not being helpful... I can’t just have my number cut off without any warning! They've asked for a fax of a recent bank statement, which I’ve sent them.. Just going to take a while for the over sensitive security department to sort it apparently. This happened to anyone else?

25-11-2006, 02:20	#2
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	That doesn't add up, how would they know the card was lost or stolen? There's something more to this you're not telling us. It seems strange for you to say 'a debit card I recently topped up with' not my debit card. Maybe the bank suspects you have been using a stolen card to top up and have taken the payment back, now Three have frozen your account and want to do security checks before they proceed to make sure you are the rightfull owner of the phone. Last edited by intheknow : 25-11-2006 at 02:26.

05-12-2006, 19:36	#9
chris20 Guest Join Date: Jun 2005 Posts: 3,556	i think its bit harsh to leave for 1 mistake what if another network dose the same thing will you leave them 3 offer a amazing 3g service with a very good new x series service now Last edited by chris20 : 05-12-2006 at 19:37.

05-12-2006, 19:41	#10
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Well, when they reconnected my phone they could have text me and said your phones now been reconnected, sorry for any inconvenience etc. I did not pay to get a PAC. I've left because their call centre is based in India, They are just so rude, and they are like robots. They just have no consideration for anything. Any company who can cut of a customer for three days without any notification of it happening or a decent reason to why it happened won’t be having me as a customer Last edited by sean2003 : 05-12-2006 at 19:45.

16-03-2007, 13:03	#14
ClubmanRob Forum Member Join Date: Mar 2007 Location: Rock Ferry Posts: 179	Good Luck sorting anything out with 3 they are an absolute nightmare! Call cantre staff are rubbish, my partner wanted to change her address on the phone with them, it took her 70 minutes!! (super thick - they make Jade Goody look as intelligent as Stephen Hawkins) A friend of mine on 3 had had enough of them that he stopped the direct debit and wouldnt pay them a bean more. They threatened him with court action and took him to small claims court. His arguement was he hadn't signed a credit agreement so was not bound to there lengthy 18 month contract. A solicitor checked this and it was indeed the case. 3 ended up paying over 2 grand in court costs for 40 quid...Thats a fine result!! Last edited by ClubmanRob : 16-03-2007 at 13:05.

25-11-2006, 02:43	#3
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	Yeah, my spider sense is tingling too... If the above is the case, I'm glad someone is keeping an eye on things rather than mindlessly accepting top ups...

25-11-2006, 09:52	#4
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Yep, I did not make it very clear that i topped up with my card. I said say however, So I lose my debit card.. blah. But yes, it was my card. Which is registered at the same address as my mobile. I topped up a week ago and canceled my card 6 days after 3 took the payment. Then the day after I cancel my card they disable my mobile account. So it would seem that any transactions that go through, 3 keep their eyes on for a while afterwards. And if they see any cards cancelled they disabled the phone. I had a chat with my bank and they were confused. The account all looks fine, and payment was taken on the 17th. I'm happy that 3 are fighting back against fraud, but they need to be more careful I think. They have my landline number, I think they should have called me and explained what was going on. Or they could have sent me a text message before they cut me off explaining that my phone was about to become useless. I use my phone for work, and need it to work. But I was not told why I had been disconnected, and didn’t know until I tried making a call. My phone can’t even receive incoming calls or texts. I think when they do bother to get my phone back working, I’m going to have to change over to a network with UK based call centers, and UK based common sense.

26-11-2006, 03:18	#5
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	A stolen card is a matter between you and the bank, I can't see how Three know this? anyone else?

05-12-2006, 07:08	#6
pje1979 Guest Join Date: Oct 2001 Posts: 5,568	Quote: Originally Posted by intheknow A stolen card is a matter between you and the bank, I can't see how Three know this? anyone else? Maybe the card issuer cancelled the payment made to Three giving the reason that the card had been lost/stolen.

05-12-2006, 09:41	#7
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	The money did leave my bank, and i confirmed with the bank that the payment was successful and nothing looked wrong at all. They did reconnect me three days later, after i had sent them a fax with a bank statement. I have since had a PAC and left the network. I've still had no real explanation to why this has happened from them.

05-12-2006, 18:41	#8
aybrave101 Banned User Join Date: Jan 2005 Posts: 1,940	Quote: Originally Posted by sean2003 The money did leave my bank, and i confirmed with the bank that the payment was successful and nothing looked wrong at all. They did reconnect me three days later, after i had sent them a fax with a bank statement. I have since had a PAC and left the network. I've still had no real explanation to why this has happened from them. Well you have left the network, don't expect one. HOw much did you pay to get the PAC from Three? Did you pay? I believe in loyalty. And in being loyal threem with ups and downs////i get a great service now, and actuall as well as aol have a messenger id to contact certain people direct. Last edited by aybrave101 : 05-12-2006 at 18:43.

15-03-2007, 22:09	#11
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	I left 3, three months ago. And hoped that would be the last i would of heard from them. However, a lovely indian man called me on the number I ported away three months ago telling me he could save me money on my monthly mobile bill! That really makes me love them - you port away and they cold call you a few months later trying to get you back!

16-03-2007, 02:48	#12
markieg Forum Member Join Date: Dec 2005 Location: Stoke On Trent Posts: 133	I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre, People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost

16-03-2007, 03:21	#13
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	Quote: Originally Posted by markieg I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre, People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost Depends, I'd rather save money myself as I hardly ever need to call CS, Three still employs many people in the UK in marketing, engineering and more skilled jobs.

19-03-2007, 09:41	#15
JasonWatkins Forum Member Join Date: Mar 2003 Posts: 53,670	Quote: Originally Posted by markieg people loose there jobs to these people "I can't be racist your honour, I have many friends who are black.."

30-04-2007, 15:47	#16
markieg Forum Member Join Date: Dec 2005 Location: Stoke On Trent Posts: 133	Quote: Originally Posted by JasonWatkins "I can't be racist your honour, I have many friends who are black.." Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends. Also one point i never said anything about there colour only that they are indian just so you know

01-05-2007, 08:15	#17
epsomsalts Posts: n/a	Quote: Originally Posted by markieg I hate 3 People say well they are cheap there is a reason for this there main call centre is in india and I believe in a British service a British call centre, People often say that they go for the cheapest but a what cost, people loose there jobs to these people we should all stand firm and say that Customer care should come first not Cost My, my, Mississippi Burning. What university did you attend, what degree were you awarded and how many languages are you fluent in?

01-05-2007, 11:33	#18
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	So are we saying we don't find indian call centers annoying and if we do we're racist???

01-05-2007, 14:08	#19
epsomsalts Posts: n/a	Quote: Originally Posted by flagpole So are we saying we don't find indian call centers annoying and if we do we're racist??? No, because I am on Three and am frustrated with Three because if the answer to my query is not on the script or database I am no further forward. Location is unimportant if the CSR's have to stick rigidly to a script. British call centres also use scripts and leave customers frustrated. I object to the term Quote: Originally Posted by markieg these people . Whilst they may not have answered my query, anytime I have phoned the call centre the CSR has always been polite and thanked me for my call. Would markieg object to European migrants taking jobs in British call centres? Isn't that taking jobs away from the "British"?

01-05-2007, 16:42	#20
JasonWatkins Forum Member Join Date: Mar 2003 Posts: 53,670	Quote: Originally Posted by markieg Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends. Also one point i never said anything about there colour only that they are indian just so you know It's known as the "Cheryl Tweedy Defence"

02-05-2007, 00:11	#21
flackers Forum Member Join Date: Jul 2006 Posts: 612	What is it with the problem that you are having with the indian call centres, right? If it is a problem that you are saying that it is, right. Then that should not be allowed, right? If you finding them not able to help you, please, right? May I suggest you maybe use a call centre in the UK, right? They might be better for you, right. Thank you very much, have a nice day. Right.

02-05-2007, 02:22	#22
JasonWatkins Forum Member Join Date: Mar 2003 Posts: 53,670	Quote: Originally Posted by markieg Thats not racist how to you work that i am not saying they are lesser people in fact they are normally educated more than me or you. These,those them means nothing. I have a manager who is black if that helps but sorry do not have any black friends. Also one point i never said anything about there colour only that they are indian just so you know "Just so you know" - I thought i'd offer you the dictionary definition of a racist .. Quote: 1. a belief or doctrine that inherent differences among the various human races determine cultural or individual achievement, usually involving the idea that one's own race is superior and has the right to rule others. 2. a policy, system of government, etc., based upon or fostering such a doctrine; discrimination. 3. hatred or intolerance of another race or other races. Oh look .. I never said anything about colour either ...

02-05-2007, 08:21	#23
epsomsalts Posts: n/a	Quote: Originally Posted by flackers What is it with the problem that you are having with the indian call centres, right? If it is a problem that you are saying that it is, right. Then that should not be allowed, right? If you finding them not able to help you, please, right? May I suggest you maybe use a call centre in the UK, right? They might be better for you, right. Thank you very much, have a nice day. Right. I refer you to a previous post I made. It's not the location it's the fact that CSR's have no flexibility to answer a query that is not on the computer or the answer is not extensive enough. Working from a rigid script does not answer every question a customer may have and I as a customer find it frustrating because I am paying through my contract for this poor service, again, regardless of where it is located on this planet.

02-05-2007, 22:59	#24
flackers Forum Member Join Date: Jul 2006 Posts: 612	Quote: Originally Posted by epsomsalts I refer you to a previous post I made. It's not the location it's the fact that CSR's have no flexibility to answer a query that is not on the computer or the answer is not extensive enough. Working from a rigid script does not answer every question a customer may have and I as a customer find it frustrating because I am paying through my contract for this poor service, again, regardless of where it is located on this planet. I'm glad the irony of my post went unnoticed (!)

03-05-2007, 00:40	#25
DXRulz Forum Member Join Date: Dec 2006 Location: Oswestry, Shropshire Posts: 4,196	Quote: Originally Posted by ClubmanRob 3 ended up paying over 2 grand in court costs for 40 quid...Thats a fine result!! Nice!

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