Sorry for going off on a bit of rant here... but is it all networks policies to rip off existing customers when they want to upgrade, or is it just limited to O2?
I've just had a recent run in with them, when I wanted to upgrade my phone and contract. They basically wanted to charge me £100 for the handset, when if you went onto their website a new customer could get the phone for £50 or less on the tariff I wanted to upgrade to.
They told me "it is O2 policy to treat new and potential customers better than existing customers to get more people onto our network". Why is it fair existing loyal customers should be ripped off to make up for the losses on new customers?
However, after a lot of complaining (even had to write a letter), I got the Nokia N73 for £50 and the Online 500 for £20/m from O2 Retentions.
Its just annoying, that I had to do all this to get a good deal, even though now in my opinion I've robbed O2 blind. Serves them right really.
Just wondering if anyone else had similar experiences?
I've just had a recent run in with them, when I wanted to upgrade my phone and contract. They basically wanted to charge me £100 for the handset, when if you went onto their website a new customer could get the phone for £50 or less on the tariff I wanted to upgrade to.
They told me "it is O2 policy to treat new and potential customers better than existing customers to get more people onto our network". Why is it fair existing loyal customers should be ripped off to make up for the losses on new customers?
However, after a lot of complaining (even had to write a letter), I got the Nokia N73 for £50 and the Online 500 for £20/m from O2 Retentions.
Its just annoying, that I had to do all this to get a good deal, even though now in my opinion I've robbed O2 blind. Serves them right really.
Just wondering if anyone else had similar experiences?