Cancelling Contracts

27-11-2006, 21:26

Phoned T-Mobile yesterday to cancel my contract and get a PAC number. Went through a whole auto menu then gets a voice, who tries to convince me to stay. I tell them I can't get a good signal, voice checks computer and agrees with me, but tells me I have to phone back today to get a PAC number.
Today, I go through the whole routine again, the voice asks why I didn't get my PAC number yesterday and seem surprised when I tell them the system was down. Asks me again why I am leaving and again they confirm that my area has a weak signal. Halfway through trying to get my PAC number, the voice tells me I am breaking up, so I tell the voice that's why I'm quitting T-Mobile. What can I say - Doh!
I wonder if putting off getting the PAC number was a ruse to try and get me to stay. Anyone got a similar tale?

Falling Stars · 27-11-2006, 22:21

Why not ring from a landline?

27-11-2006, 22:32

Quote:

Originally Posted by Falling Stars

Why not ring from a landline?

Very good advice

28-11-2006, 08:01

Couple of reasons, from the mobile it is a free call and also they can see for themselves how bad the signal is.
It really ticks me off that more and more companies are switching to non-geographic numbers. You pay for call plans for a landline or a mobile, then get charged for these numbers.

flagpole · 28-11-2006, 10:57

Quote:

Originally Posted by epsomsalts

Couple of reasons, from the mobile it is a free call and also they can see for themselves how bad the signal is.
It really ticks me off that more and more companies are switching to non-geographic numbers. You pay for call plans for a landline or a mobile, then get charged for these numbers.

jerks me off too.

have you tried http://saynoto0870.com ????

mrdeejay · 01-12-2006, 16:54

I have had bad a bad experience with T-Mobile in the past. Tried to cancel my contract with then as my 12 months upgrade was up. They told me it was an 18 month contract although I have the black and white to prove I signed 12 months! They kept hanging up on me as they said I was wrong and told me to get a lawyer! Told me I had a verble agreement with them! I was like eh, I signed 12 months and never wanted a 18 month ugrade. I would have been stupid to pay for an upgrade like£100 and stay for a year and half when I could have walked and got a phone for free for 12 months! I would never trust them again, stay clear of them. The only network to include 0870,0800 0845 as part of you inclusive minutes is O2.

Jimmyjimjim · 03-12-2006, 21:48

If T-mobile say that you agreed to a verbal contract to extend your commitment by 18 months, but you have black and white evidence to prove otherwise, then you should be able to fax over that proof. I work for a mobile network's customer service dept (not T-mobile's) and everyday speak to people who claim they never agreed to 18 month commitments. Contract extensions are verbal agreements but to prevent people from "trying it on" letters also get sent out automatically after an upgrade has been done to confirm the new commitment. As with all people in all jobs, mistakes do sometimes get made, and if the commitment length on our system doesn't match with the one on the letter, we have to take the letter as being correct. If T-mobile sent you out an upgrade letter, and it states that your contract has been extended by 12 months, then that letter has to be taken as proof. The network won't be able to prove that you verbally agreed to an 18 month extension unless they recorded your call and have kept it (in which case, they aren't actually allowed to use this as evidence because they are only for training purposes only!), so if you have black and white proof, they must accept this and amend your contract accordingly.

04-12-2006, 11:41

Quote:

Originally Posted by Jimmyjimjim

....(in which case, they aren't actually allowed to use this as evidence because they are only for training purposes only!)...

I'm not sure if T-Mobile claim to only record calls for training purposes, but some networks certainly record them for security purposes as well.

The security issue being in cases where what has been verbally agreed is later disputed.

However, I do agree with you that where a written confirmation of that agreement is then posted to the other party, that written confirmation could, or indeed should, be used as proof of terms of that agreement.

Steven L Hunter · 04-12-2006, 19:28

T-Mobile can break up quite alot since I switched to vodafone i've never really had a signal problem yet except the 3G signal but i switched that off in the phones menu and it all works fine

Mary2 · 06-07-2007, 19:41

Quote:

Originally Posted by epsomsalts

Phoned T-Mobile yesterday to cancel my contract and get a PAC number. Went through a whole auto menu then gets a voice, who tries to convince me to stay. I tell them I can't get a good signal, voice checks computer and agrees with me, but tells me I have to phone back today to get a PAC number.

How did you get through to request your PAC from T-Mobile? I keep trying and when I speak to the voice they say they have to transfer me to the 'special cancellation team' and I end up being on hold for so long I keep giving up. I even insisted on speaking to the supervisor but they still insisted they had to transfer me. Any suggestions on which bit of the auto menu to choose would be appreciated.

27-11-2006, 21:26	#1
epsomsalts Posts: n/a	Cancelling Contracts Phoned T-Mobile yesterday to cancel my contract and get a PAC number. Went through a whole auto menu then gets a voice, who tries to convince me to stay. I tell them I can't get a good signal, voice checks computer and agrees with me, but tells me I have to phone back today to get a PAC number. Today, I go through the whole routine again, the voice asks why I didn't get my PAC number yesterday and seem surprised when I tell them the system was down. Asks me again why I am leaving and again they confirm that my area has a weak signal. Halfway through trying to get my PAC number, the voice tells me I am breaking up, so I tell the voice that's why I'm quitting T-Mobile. What can I say - Doh! I wonder if putting off getting the PAC number was a ruse to try and get me to stay. Anyone got a similar tale?

27-11-2006, 22:21	#2
Falling Stars Forum Member Join Date: Mar 2006 Posts: 786	Why not ring from a landline?

27-11-2006, 22:32	#3
RYPW Posts: n/a	Quote: Originally Posted by Falling Stars Why not ring from a landline? Very good advice

28-11-2006, 08:01	#4
epsomsalts Posts: n/a	Couple of reasons, from the mobile it is a free call and also they can see for themselves how bad the signal is. It really ticks me off that more and more companies are switching to non-geographic numbers. You pay for call plans for a landline or a mobile, then get charged for these numbers.

28-11-2006, 10:57	#5
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	Quote: Originally Posted by epsomsalts Couple of reasons, from the mobile it is a free call and also they can see for themselves how bad the signal is. It really ticks me off that more and more companies are switching to non-geographic numbers. You pay for call plans for a landline or a mobile, then get charged for these numbers. jerks me off too. have you tried http://saynoto0870.com ????

01-12-2006, 16:54	#6
mrdeejay Forum Member Join Date: Oct 2006 Location: Scotland Posts: 568	I have had bad a bad experience with T-Mobile in the past. Tried to cancel my contract with then as my 12 months upgrade was up. They told me it was an 18 month contract although I have the black and white to prove I signed 12 months! They kept hanging up on me as they said I was wrong and told me to get a lawyer! Told me I had a verble agreement with them! I was like eh, I signed 12 months and never wanted a 18 month ugrade. I would have been stupid to pay for an upgrade like£100 and stay for a year and half when I could have walked and got a phone for free for 12 months! I would never trust them again, stay clear of them. The only network to include 0870,0800 0845 as part of you inclusive minutes is O2.

03-12-2006, 21:48	#7
Jimmyjimjim Forum Member Join Date: Jul 2003 Posts: 19	If T-mobile say that you agreed to a verbal contract to extend your commitment by 18 months, but you have black and white evidence to prove otherwise, then you should be able to fax over that proof. I work for a mobile network's customer service dept (not T-mobile's) and everyday speak to people who claim they never agreed to 18 month commitments. Contract extensions are verbal agreements but to prevent people from "trying it on" letters also get sent out automatically after an upgrade has been done to confirm the new commitment. As with all people in all jobs, mistakes do sometimes get made, and if the commitment length on our system doesn't match with the one on the letter, we have to take the letter as being correct. If T-mobile sent you out an upgrade letter, and it states that your contract has been extended by 12 months, then that letter has to be taken as proof. The network won't be able to prove that you verbally agreed to an 18 month extension unless they recorded your call and have kept it (in which case, they aren't actually allowed to use this as evidence because they are only for training purposes only!), so if you have black and white proof, they must accept this and amend your contract accordingly.

04-12-2006, 11:41	#8
dawson Posts: n/a	Quote: Originally Posted by Jimmyjimjim ....(in which case, they aren't actually allowed to use this as evidence because they are only for training purposes only!)... I'm not sure if T-Mobile claim to only record calls for training purposes, but some networks certainly record them for security purposes as well. The security issue being in cases where what has been verbally agreed is later disputed. However, I do agree with you that where a written confirmation of that agreement is then posted to the other party, that written confirmation could, or indeed should, be used as proof of terms of that agreement.

04-12-2006, 19:28	#9
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	T-Mobile can break up quite alot since I switched to vodafone i've never really had a signal problem yet except the 3G signal but i switched that off in the phones menu and it all works fine

06-07-2007, 19:41	#10
Mary2 Forum Member Join Date: Jun 2006 Posts: 1	Quote: Originally Posted by epsomsalts Phoned T-Mobile yesterday to cancel my contract and get a PAC number. Went through a whole auto menu then gets a voice, who tries to convince me to stay. I tell them I can't get a good signal, voice checks computer and agrees with me, but tells me I have to phone back today to get a PAC number. How did you get through to request your PAC from T-Mobile? I keep trying and when I speak to the voice they say they have to transfer me to the 'special cancellation team' and I end up being on hold for so long I keep giving up. I even insisted on speaking to the supervisor but they still insisted they had to transfer me. Any suggestions on which bit of the auto menu to choose would be appreciated.

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Cancelling Contracts