As one of the most regular posters at dvdplusrw.org, I feel I should add my two-penneth here.
All this nonesense about 40% of users have problems with their Philips DVDRs is just rubbish. You have to take into account:
1) The poll where 40% are saying they have problems has had far too votes to be in any way accurately representative of the general populous of Philips DVDR purchasers. A poll started much earlier on the same site, asking if people are happy with their DVDR, returns between 85 and 90% satisfaction. This poll has had over 1000 votes. I suggest it is more accurate, although probably still not truly representative.
2) People are more vocal when they have a problem. It's still the case that there are more silent than participating visitors to dvdplusrw.org, and therefore likely many times more who are disgruntled will comment/vote than will comment if they are completely satisfied.
3) When issues surrounding a product or line of products are discussed, the "snowball" effect is encountered. People say that something is "rubbish" or "badly designed", based entirely on their own limited experiences. However these comments stick in the minds of many and are taken to be representative of a much larger group of people than a small collection of disgruntled individuals.
Yes, Philips have design issues. Yes, they have made mistakes with their firmware releases. Yes we have the right to expect better customer service, which I agree is deplorable. Yes, even 5% of DVDR owners having problems would still be far too much for a major CE manufacturer. So is it worth buying one? Those like myself who have no problems with their units will tell you "undoubtedly". Those with problems will tell you "buy something else". So I suppose your choice will be determined by how much you trust the comments of persons in those two situations, and how representative you feel that those with problems are of the whole populous of Philips DVDR owners.
But the fact is that the vast majority of Philips DVDR owners are completely satisfied with their purchase and recommend them to others.
The DVD "plus" format is here to stay, and is not going away. It will either "win" the format war, or co-exist with "minus". Its features are inherently superior to the "minus" format. Prices of equipment have already come down to an equivalent or lower price, and media is about the same price for comparative speed/branded media, despite "minus" having a year's headstart. That should tell you something about the popularity and momentum of the plus format. Also take a look on the DVD+ Alliance website and you will see that many CE companies are lining up to make recorders. This will accelerate the downward push of the prices of equipment and the upward push of media production.
DVD-RAM is a fantastic format for editing video on-disk, far superior to plus or minus. But it's universal incompatibility with anything other than a DVD-RAM recorder means that it will never have the appeal that DVD±R/RW have for archival of your TV or video footage. It is therefore not an option for the majority of users. I suspect it's only saving grace is that Panny produce recorders that do both -R and RAM in the same unit.
People also seem to forget that Panny and Pioneer have had their own produciton problems also. These may be less severe than with the Philips units, but would anyone who has had problems with a minus deck complain any less vocally? I doubt it.
Summary: Don't knock it till you've tried it. And even then, be realistic about your criticism, should you have any.
--Loob.