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Engineer not turning up - redress?


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Old 01-12-2006, 00:45
Bannsider
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Location: Carrickfergus,Northern Ireland
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I had a Sky engineer booked for 30/11/06 but he :
(1) Failed to phone me to state what time he was coming
(2) Didn't arrive
(3) Didn't repond to a mobile phone message from his agency

I phoned Sky who have arranged another call for next Thursday.

Do I have any redress for this standard of service?
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Old 01-12-2006, 08:04
Xinam
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Originally Posted by Bannsider
I had a Sky engineer booked for 30/11/06 but he :
(1) Failed to phone me to state what time he was coming
(2) Didn't arrive
(3) Didn't repond to a mobile phone message from his agency

I phoned Sky who have arranged another call for next Thursday.

Do I have any redress for this standard of service?
This happens all too often i'm afraid. And has happened to me twice! Fire off an email to the big man and they'll proabably give you a 10 credit. Little compensation for a day off work I know, but that's about the best you'll get from them.
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Old 01-12-2006, 08:29
stud u like
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Sue them for loss of pay. You delivered your side of the bargain,they did not.
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Old 01-12-2006, 10:43
Red Arrow
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Originally Posted by stud u like
Sue them for loss of pay. You delivered your side of the bargain,they did not.
That's hardly going to work. I am sure in the t&c it states Sky will not be liable for loss of earnings due to a service call or failed service call.
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Old 01-12-2006, 11:56
vans_101
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At least put in a complaint. Even if you dont get compensation they might chase up the engineer that was supposed to do and ask what he didnt turn up (doubtful but id like to think they would) . Most likely a sub-contractor. They go by their own rules. Many of them try an do as many jobs as possible in one day to make more money and if some have to be cut then they will just not turn up.
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Old 01-12-2006, 13:18
SteveBM
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Definitiley worth a letter. After two missed installer visits and a bodged installation I got 30 credit and a month free
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Old 01-12-2006, 15:10
poppasmurf
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Originally Posted by stud u like
Sue them for loss of pay. You delivered your side of the bargain,they did not.
You are entitled to this, plus an amount for the inconvenience caused to you, if you can put a figure on this.

Companies will often bluster and try to laugh these type of claims off, but if you go to the small claims court, you will undoubtedly win.

Don't try and claim more than your entitled. Get a letter from you employer stating how much you earn in a day. This will suffice.

That's hardly going to work. I am sure in the t&c it states Sky will not be liable for loss of earnings due to a service call or failed service call.
Sky could not do this. It would be termed an unfair contract. They can't say that they will not obey the law. The law stated you are entitled to compo. (this first came about in the old Trades Descriptions Act in the late 60's)

Even BT have acknowledged this and give compo without being asked now, and they are a crap company with no soul.


Good luck.

Last edited by poppasmurf : 01-12-2006 at 15:15.
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Old 01-12-2006, 15:19
Bannsider
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Many thanks for all the advice.

Has anyone got an address I should send my complaint to?
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Old 02-12-2006, 00:22
d3mon
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Originally Posted by Bannsider
Many thanks for all the advice.

Has anyone got an address I should send my complaint to?
Correspondence Department
Sky Subscriber Services Limited
4 Mackintosh Road
Livingston
West Lothian, EH54 7BW

I'd advise sending by recorded delivery (68p on top of the price of a stamp), since that'll give you proof that the letter did actually arrive (and when).

hth
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