[andy173]

been with pipex 1mb line for 3yrs now and its slowly getting worse lots of disconections with no pattern to them had bt check the line they say its fine i think its noisy but what do i know have tried to contact pipex cs loads of times but calls are never answered emails are ignored they wont even give me a mac code

[Paul Mapplebeck]

Got my mac code Friday after phoning on Thursday.

1st thing Pipex have done right in my book!

[andy173]

ive never managed to speak to a real person yet even when i phoned every 10 mins for nearly a full day

[Orbitalzone]

It seems you have to stay on hold for at least 30 minutes with Pipex, then they might answer the phone.

Are you sure your internal phone sockets/wiring isn't to blame? that is often the cause of disconenctions.

Maybe worth a look as if that's the problem you'll have it with your new ISP as well.

Check out some recent posts below which discuss such things (sockets/filters etc)

[andy173]

have done all that have 10micro filters 3modems god knows how many cables and no combination of these works have even had pc conected directly to master socket and test socket still dont work

[Orbitalzone]

Originally Posted by andy173

have done all that have 10micro filters 3modems god knows how many cables and no combination of these works have even had pc conected directly to master socket and test socket still dont work

hmm sounds like you've done everything you possibly can...... well I guess if you're happy to change ISP then see what happens (let's face it, Pipex customer support is abysmal although thankfully I've never needed it)

[*-ant-*]

Whats all ths talk of pipex being bad, i have been with them nearly a year and never had a single problem

[julesT]

I've been with Pipex 3/4 years and not had problems with connection, even when I moved things went smoothly.
Never had to wait 30minutes to chat but like any company it always depends on what time you call.

[bigmelon]

Originally Posted by *-ant-*

Whats all ths talk of pipex being bad, i have been with them nearly a year and never had a single problem

yeah, I suppose I've got to agree really, I've been with them for nearly 5 years and (touch wood) not had any major problems, although I am annoyed about their Control Panel not fully working, which has been the case for about 6 months.
..and since about the end of september I no longer get "traffic shaped" or "throttled", anybody else noticed this?

[Orbitalzone]

Well I also have not had any problems with my Pipex service but did have to wait 30 minutes to have my call answered, I tried at various times of day and various days of the week but I might have just picked a busy week I suppose.