Orange - Suddenly itemised bill charges!

Gazlet · 11-12-2006, 21:01

If you're on an older monthly contract with Orange that didn't charge for itemised billing, check your latest bill. For December, they added £1.50 to my charges for the itemised bill. They have never warned me that this would be coming. CS said it was printed on my November bill, but it isn't.

So beware! They re-credited the £1.50 . . . and of course you can opt out and view the bill online anyway.

Gazlet · 11-12-2006, 21:14

Ah.

Well that was crafty then. Other CS staff need that info. Pretty disingenuous not to mention it nearer the time than six months out, IMHO.

Cheers anyway.

intheknow · 12-12-2006, 02:13

another reason to ditch Orange, it just gets worse and worse... I was an orange customer for over 7 years until about 2 years ago and it's got to the point now where they are the only network I would never consider anymore. They are expensive, customer service stops at 8PM now, little charges here and there for text recipts / itemised billing, no thank you very much, bugger off Orange !

intheknow · 17-12-2006, 17:15

Quote:

Originally Posted by simax

How do you quantify that?

£35 can get you 500 mins, unlimited texts, a free magic number every 6 months and free broadband?
PLUS - the 500 mins roll over if not used!

Yeah for business CS. Consumer CS stops at 10pm. The only departments open 24/7 are Lost and Stolen, and Corporate and Liberate CS.

Every UK network charges for itemised billing!!!!!!!!!!!!

You can view your bills online for free anyway!

The text delivery report charge I can't condone though.

Did you know that if you miss a payment date on T-Mobile, you get charged £23.50??????? I know cos I missed my payment by 2 days!

Well, your choice, but there are worse networks out there.... If you don't like paying 1p for a delivery report, turn it off! If you don't like paying £3.50 for not paying by DD, then pay by DD! (All the networks charge a non-DD fee), if you don't like paying for itemised billing, take it off! (All the networks charge).

Stop moaning about small things.... there are a lot worse charges on the other networks to worry about.

Yes I work for them, and if I thought otherwise I would criticise them.... but the tariffs are strong (when bought direct) - the charges are in line with the other UK networks, and you can get free broadband as well......

Yeah - rip off!?!?!?

Simon

No other network charges for text recipts...

Most other networks allow a credit card card mandate free

Three do free itemised billing, customer services are open 24/7 as are a lot of networks.

There's lots of good tarrifs out there O2 free weekends, Three free live messenger, free slingbox usage, free skype usage, some free music downloads every months and 1 gigabyte of internet browsing per month all included. Orange free internet is limited and shockingly bad, you would be better paying £15 for a normal service without a limit or Sky / CPW.

The Orange network hasn't been the most reliable eather it's been off twice this year for hours at a time effecting millions of customers for a while afternoon / evening, imagine if you planned to meet someone somewhere and said you would phone them when you get there to meet up or you broke down somewhere.

Last edited by intheknow : 17-12-2006 at 17:31.

11-12-2006, 21:01	#1
Gazlet Forum Member Join Date: Feb 2006 Posts: 27	Orange - Suddenly itemised bill charges! If you're on an older monthly contract with Orange that didn't charge for itemised billing, check your latest bill. For December, they added £1.50 to my charges for the itemised bill. They have never warned me that this would be coming. CS said it was printed on my November bill, but it isn't. So beware! They re-credited the £1.50 . . . and of course you can opt out and view the bill online anyway.

12-12-2006, 02:13	#3
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	another reason to ditch Orange, it just gets worse and worse... I was an orange customer for over 7 years until about 2 years ago and it's got to the point now where they are the only network I would never consider anymore. They are expensive, customer service stops at 8PM now, little charges here and there for text recipts / itemised billing, no thank you very much, bugger off Orange ! Last edited by intheknow : 12-12-2006 at 02:20.

11-12-2006, 21:14	#2
Gazlet Forum Member Join Date: Feb 2006 Posts: 27	Ah. Well that was crafty then. Other CS staff need that info. Pretty disingenuous not to mention it nearer the time than six months out, IMHO. Cheers anyway.

17-12-2006, 17:15	#4
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	Quote: Originally Posted by simax How do you quantify that? £35 can get you 500 mins, unlimited texts, a free magic number every 6 months and free broadband? PLUS - the 500 mins roll over if not used! Yeah for business CS. Consumer CS stops at 10pm. The only departments open 24/7 are Lost and Stolen, and Corporate and Liberate CS. Every UK network charges for itemised billing!!!!!!!!!!!! You can view your bills online for free anyway! The text delivery report charge I can't condone though. Did you know that if you miss a payment date on T-Mobile, you get charged £23.50??????? I know cos I missed my payment by 2 days! Well, your choice, but there are worse networks out there.... If you don't like paying 1p for a delivery report, turn it off! If you don't like paying £3.50 for not paying by DD, then pay by DD! (All the networks charge a non-DD fee), if you don't like paying for itemised billing, take it off! (All the networks charge). Stop moaning about small things.... there are a lot worse charges on the other networks to worry about. Yes I work for them, and if I thought otherwise I would criticise them.... but the tariffs are strong (when bought direct) - the charges are in line with the other UK networks, and you can get free broadband as well...... Yeah - rip off!?!?!? Simon No other network charges for text recipts... Most other networks allow a credit card card mandate free Three do free itemised billing, customer services are open 24/7 as are a lot of networks. There's lots of good tarrifs out there O2 free weekends, Three free live messenger, free slingbox usage, free skype usage, some free music downloads every months and 1 gigabyte of internet browsing per month all included. Orange free internet is limited and shockingly bad, you would be better paying £15 for a normal service without a limit or Sky / CPW. The Orange network hasn't been the most reliable eather it's been off twice this year for hours at a time effecting millions of customers for a while afternoon / evening, imagine if you planned to meet someone somewhere and said you would phone them when you get there to meet up or you broke down somewhere. Last edited by intheknow : 17-12-2006 at 17:31.

DS Forums

Orange - Suddenly itemised bill charges!