Orange PAC code: Sneaky way of keeping a customer for longer

steve_ludwig · 19-12-2006, 08:31

So it used to be the case that you could ring Orange and get your PAC code over the phone, give it to your new network and 5 days later your number is transferred. Not so anymore. They dont issue it over the phone, but by letter. I was quoted 4 - 5 days for the letter to arrive, plus obviously the 5 working days for the number to transfer, which effectively means they get to keep a dissatisfied customer for 10 days. 10 days of spending. 5 extra days of spending for the cost of a letter.

Wonder what the other networks do......

dangermouse1986 · 20-12-2006, 15:33

Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter?

steve_ludwig · 20-12-2006, 16:01

Quote:

Originally Posted by dangermouse1986

Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter?

I am on pay as you go with Orange.....and have been since 1998

Garyo2 · 20-12-2006, 18:43

Quote:

Originally Posted by steve_ludwig

I am on pay as you go with Orange.....and have been since 1998

Then what does it matter?

[]tter\/\/ard · 20-12-2006, 18:50

So out of almost 10 years, you're complaining you have to wait 10 days? Right....

scouse_j · 20-12-2006, 18:56

Its a company out to make money, why would you expect them to immediately choose to loose customers so quickly, its only 5 days. seems fair to me,

Pingu · 22-12-2006, 03:05

Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number.
My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month?

[]tter\/\/ard · 22-12-2006, 11:52

Quote:

Originally Posted by Pingu

Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number.
My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month?

30 days notice.

steve_ludwig · 22-12-2006, 18:58

Quote:

Originally Posted by Garyo2

Then what does it matter?

Well the issue is poor customer service and a problem in my area which has been going on for some time.

I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network.

fi~ · 25-12-2006, 14:26

Quote:

Originally Posted by steve_ludwig

Well the issue is poor customer service and a problem in my area which has been going on for some time.

I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network.

o2 (well last year) sent out PAC codes via a letter - they stopped doing it over the phone as well

Pingu · 25-12-2006, 14:48

Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone.
It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary.

Garyo2 · 25-12-2006, 14:56

Quote:

Originally Posted by Pingu

Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone.
It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary.

Yep, and not to mention fraudulent.

Pingu · 25-12-2006, 16:46

Quote:

Originally Posted by Garyo2

Yep, and not to mention fraudulent.

I was asked to do it - my Gran has no idea what a PAC code is

19-12-2006, 08:31	#1
steve_ludwig Banned User Join Date: Apr 2006 Location: In a Cottage in Herefordshire Posts: 2,628	Orange PAC code: Sneaky way of keeping a customer for longer So it used to be the case that you could ring Orange and get your PAC code over the phone, give it to your new network and 5 days later your number is transferred. Not so anymore. They dont issue it over the phone, but by letter. I was quoted 4 - 5 days for the letter to arrive, plus obviously the 5 working days for the number to transfer, which effectively means they get to keep a dissatisfied customer for 10 days. 10 days of spending. 5 extra days of spending for the cost of a letter. Wonder what the other networks do......

20-12-2006, 18:50	#5
[]tter\/\/ard Forum Member Join Date: Nov 2006 Posts: 2,422	So out of almost 10 years, you're complaining you have to wait 10 days? Right....
$[]tter\/\/ard is offline$

22-12-2006, 11:52	#8
[]tter\/\/ard Forum Member Join Date: Nov 2006 Posts: 2,422	Quote: Originally Posted by Pingu Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number. My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month? 30 days notice.
$[]tter\/\/ard is offline$

20-12-2006, 15:33	#2
dangermouse1986 Forum Member Join Date: Jun 2004 Posts: 1,544	Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter?

20-12-2006, 16:01	#3
steve_ludwig Banned User Join Date: Apr 2006 Location: In a Cottage in Herefordshire Posts: 2,628	Quote: Originally Posted by dangermouse1986 Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter? I am on pay as you go with Orange.....and have been since 1998

20-12-2006, 18:43	#4
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by steve_ludwig I am on pay as you go with Orange.....and have been since 1998 Then what does it matter?

20-12-2006, 18:56	#6
scouse_j Forum Member Join Date: Oct 2004 Location: Liverpool Posts: 787	Its a company out to make money, why would you expect them to immediately choose to loose customers so quickly, its only 5 days. seems fair to me,

22-12-2006, 03:05	#7
Pingu Forum Member Join Date: Jan 2004 Location: Cornwall Posts: 10,529	Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number. My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month?

22-12-2006, 18:58	#9
steve_ludwig Banned User Join Date: Apr 2006 Location: In a Cottage in Herefordshire Posts: 2,628	Quote: Originally Posted by Garyo2 Then what does it matter? Well the issue is poor customer service and a problem in my area which has been going on for some time. I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network.

25-12-2006, 14:26	#10
fi~ Forum Member Join Date: Feb 2005 Posts: 5,382	Quote: Originally Posted by steve_ludwig Well the issue is poor customer service and a problem in my area which has been going on for some time. I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network. o2 (well last year) sent out PAC codes via a letter - they stopped doing it over the phone as well

25-12-2006, 14:48	#11
Pingu Forum Member Join Date: Jan 2004 Location: Cornwall Posts: 10,529	Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone. It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary.

25-12-2006, 14:56	#12
Garyo2 Forum Member Join Date: Oct 2005 Location: UK Posts: 566	Quote: Originally Posted by Pingu Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone. It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary. Yep, and not to mention fraudulent.

25-12-2006, 16:46	#13
Pingu Forum Member Join Date: Jan 2004 Location: Cornwall Posts: 10,529	Quote: Originally Posted by Garyo2 Yep, and not to mention fraudulent. I was asked to do it - my Gran has no idea what a PAC code is

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Orange PAC code: Sneaky way of keeping a customer for longer