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Orange PAC code: Sneaky way of keeping a customer for longer |
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#1 |
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Banned User
Join Date: Apr 2006
Location: In a Cottage in Herefordshire
Posts: 2,628
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Orange PAC code: Sneaky way of keeping a customer for longer
So it used to be the case that you could ring Orange and get your PAC code over the phone, give it to your new network and 5 days later your number is transferred. Not so anymore. They dont issue it over the phone, but by letter. I was quoted 4 - 5 days for the letter to arrive, plus obviously the 5 working days for the number to transfer, which effectively means they get to keep a dissatisfied customer for 10 days. 10 days of spending. 5 extra days of spending for the cost of a letter.
Wonder what the other networks do...... |
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#2 |
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Forum Member
Join Date: Jun 2004
Posts: 1,544
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Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter?
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#3 |
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Banned User
Join Date: Apr 2006
Location: In a Cottage in Herefordshire
Posts: 2,628
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Quote:
Originally Posted by dangermouse1986
Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter?
I am on pay as you go with Orange.....and have been since 1998 |
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#4 |
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Forum Member
Join Date: Oct 2005
Location: UK
Posts: 566
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Quote:
Originally Posted by steve_ludwig
I am on pay as you go with Orange.....and have been since 1998
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#5 |
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Forum Member
Join Date: Nov 2006
Posts: 2,422
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So out of almost 10 years, you're complaining you have to wait 10 days? Right....
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#6 |
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Forum Member
Join Date: Oct 2004
Location: Liverpool
Posts: 787
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Its a company out to make money, why would you expect them to immediately choose to loose customers so quickly, its only 5 days. seems fair to me,
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#7 |
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Forum Member
Join Date: Jan 2004
Location: Cornwall
Posts: 10,529
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Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number.
My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month? |
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#8 |
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Forum Member
Join Date: Nov 2006
Posts: 2,422
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Quote:
Originally Posted by Pingu
Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number.
My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month? |
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#9 |
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Banned User
Join Date: Apr 2006
Location: In a Cottage in Herefordshire
Posts: 2,628
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Quote:
Originally Posted by Garyo2
Then what does it matter?
Well the issue is poor customer service and a problem in my area which has been going on for some time. I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network. |
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#10 |
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Forum Member
Join Date: Feb 2005
Posts: 5,382
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Quote:
Originally Posted by steve_ludwig
Well the issue is poor customer service and a problem in my area which has been going on for some time.
I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network. |
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#11 |
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Forum Member
Join Date: Jan 2004
Location: Cornwall
Posts: 10,529
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Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone.
It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary. |
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#12 |
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Forum Member
Join Date: Oct 2005
Location: UK
Posts: 566
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Quote:
Originally Posted by Pingu
Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone.
It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary. |
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#13 |
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Forum Member
Join Date: Jan 2004
Location: Cornwall
Posts: 10,529
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Quote:
Originally Posted by Garyo2
Yep, and not to mention fraudulent.
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