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Orange PAC code: Sneaky way of keeping a customer for longer
steve_ludwig
19-12-2006
So it used to be the case that you could ring Orange and get your PAC code over the phone, give it to your new network and 5 days later your number is transferred. Not so anymore. They dont issue it over the phone, but by letter. I was quoted 4 - 5 days for the letter to arrive, plus obviously the 5 working days for the number to transfer, which effectively means they get to keep a dissatisfied customer for 10 days. 10 days of spending. 5 extra days of spending for the cost of a letter.

Wonder what the other networks do......
dangermouse1986
20-12-2006
Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter?
steve_ludwig
20-12-2006
Originally Posted by dangermouse1986:
“Well surely for those who are giving 30 days to cancel pay monthly it shouldnt matter?”


I am on pay as you go with Orange.....and have been since 1998
Garyo2
20-12-2006
Originally Posted by steve_ludwig:
“I am on pay as you go with Orange.....and have been since 1998”

Then what does it matter?
[]tter\/\/ard
20-12-2006
So out of almost 10 years, you're complaining you have to wait 10 days? Right....
scouse_j
20-12-2006
Its a company out to make money, why would you expect them to immediately choose to loose customers so quickly, its only 5 days. seems fair to me,
Pingu
22-12-2006
Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number.
My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month?
[]tter\/\/ard
22-12-2006
Originally Posted by Pingu:
“Does anyone here know how Orange cancellations work? I want to switch to T-Mobile next month when my Orange contract is up, and port my number.
My billing date is the 10th, and I took out the contract on the 20th Jan. How much notice would I need to give them to not pay an extra month?”

30 days notice.
steve_ludwig
22-12-2006
Originally Posted by Garyo2:
“Then what does it matter?”


Well the issue is poor customer service and a problem in my area which has been going on for some time.

I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network.
fi~
25-12-2006
Originally Posted by steve_ludwig:
“Well the issue is poor customer service and a problem in my area which has been going on for some time.

I finally said enoughs enough and wanted to leave, expecting to get my PAC number straight away meaning my number would be ported in 5 days, but now I have to wait for the letter (which still hasnt arrived - christmas post I am guessing!) meaning further delays and time spent with a useless network.”

o2 (well last year) sent out PAC codes via a letter - they stopped doing it over the phone as well
Pingu
25-12-2006
Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone.
It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary.
Garyo2
25-12-2006
Originally Posted by Pingu:
“Phoned up o2 this morning to get a PAC code for a PAYG sim - they asked for some details like frequently called numbers, and last top-up date and method. Then they just handed the code to me over the phone.
It wasn't actually my SIM, I was doing it for a relative - I guessed at all the answers. Scary.”

Yep, and not to mention fraudulent.
Pingu
25-12-2006
Originally Posted by Garyo2:
“Yep, and not to mention fraudulent.”

I was asked to do it - my Gran has no idea what a PAC code is
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